Shaffer Auto Body

4.8 (922reviews)
95%
1712 E Lincoln Way,  Ames,  IA  50010

In operation 48 years.

Our mission is to provide a helpful, hospitable, prompt and professional collision repair of uncompromising quality to meet the specific needs of every customer.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:30 am - 5:00 pm
Tue 8:30 am - 5:00 pm
Wed 8:30 am - 5:00 pm
Thu 8:30 am - 5:00 pm
Fri 8:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (922)

Likely to Recommend

Repair Quality

They did great work in a timely manner

Customer Service

Very easy to get along with

Returned Clean

Likely to Recommend

Absolutely.

Repair Quality

Your company is outstanding. All employees very customer service focused. Keep up the great work.

Customer Service

Returned Clean

My Experience

I chose to have Shaffer Auto Body do my repair work from both past experience and from all of the positive reviews I found online. I am delighted at the care and attention to detail they showed in my repair. They went above and beyond doing a great job, to perfectly communicate every step of progress.

Likely to Recommend

If I need any future body work done to any vehicle I own, I will certainly again choose Shaffer Auto Body. I will always recommend Shaffer to everyone else in need of body work.

Customer Service

Customer service could not have been better. They gave me a loaner car to drive while my car was being repaired. They gave me a date when they expected repairs to be completed, and called me a day early when they had finished a day early.

Returned Clean

Likely to Recommend

Repair Quality

Always appreciate the professionalism of office staff and estimators. Interactions with my insurer is free of glitches I might have to worry about. Work was delayed due to parts availability, yet still delivered well ahead of the promised date. In this specific instance, my only disappointment was a peripheral issue I asked to have addressed at my own expense that was promised but then not done. I assume it was overlooked in the pre-holiday effort to get the car done. Shaffer will always get a recommendation from me. Very much appreciated!

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great service. Very easy process with working with insurance and my car looks and works great.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Much appreciated that car was delivered to my home and that it was much cleaner inside and out than it was when I bought it in for repair

Returned Clean

Likely to Recommend

Repair Quality

Did well with the insurance claim work, forgot to do a “make it look better than that” touch-up repair. When pointed out, Austin did do a quick touch up paint . . . could have used a few minutes of repair tweaking work prior to the paint.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I've used you in the past and it was a much better experience. Should I need auto body repair services again, I will be trying someone else.

Repair Quality

For a few days it shook when I started it but it's gone away

Customer Service

Communication was always initiated by me- not by you all

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

I used Shaffer several times in the past. I have always been satisfied with their work.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Done in a timely manner and looks good!

Likely to Recommend

Repair Quality

Was done quickly and looked great!

Customer Service

Could have committed a little better. Didn’t get any notification ahead that my car was done or what was going on the process. I needed up texting about it.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

They are the best.

Repair Quality

Very well done.

Customer Service

Returned Clean

Likely to Recommend

Fast and efficient

Repair Quality

Great job!

Customer Service

Austin was great ;)

Returned Clean

Likely to Recommend

Overall good experience

Repair Quality

Very accommodating to our schedule and our needs

Customer Service

Kept us informed of progress along the way. The repair is top quality.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service