Shaffer Auto Body

4.8 (914reviews)
95%
1712 E Lincoln Way,  Ames,  IA  50010

In operation 48 years.

Our mission is to provide a helpful, hospitable, prompt and professional collision repair of uncompromising quality to meet the specific needs of every customer.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:30 am - 5:00 pm
Tue 8:30 am - 5:00 pm
Wed 8:30 am - 5:00 pm
Thu 8:30 am - 5:00 pm
Fri 8:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (914)

My Experience

The team at Shaffer’s—always top-notch

Likely to Recommend

Repair Quality

The panel repairs look great, but a windshield part looks to have beentaken off and never put back on

Customer Service

Great customer service

Returned Clean

Likely to Recommend

Repair Quality

Repair complicated by backordered airbag. Considering a delay not of Shaffers making all went well. Austin did his best.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

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Would always recommend

Repair Quality

we only use Shaffer Auto body. Th staff is great as well as the communication. Work done on car is always excellent

Customer Service

always receive excellent communication

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

The final repair bill was twice the estimate ($4300 v $8600). Was told repairs would be complete within one week. Repairs completed three weeks.

My Experience

Quick estimate and repair done well and on time

Likely to Recommend

Repair Quality

Quality work and on time

Customer Service

Friendly and respectful

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Overall everyone there was friendly and helpful. The van looks great. Let me go through the customer service part. I dropped off the van on Monday night. I was told that if I get it in, the vehicle would be done on Friday of that week. I received a text that it would be done on Monday. When I called Monday and told the front desk person about the text, her response was, that was not us, it was your insurance company. She didn’t know I was told it would be done on Friday. I talked to Brant and he said he would get back to me. I didn’t get a response, so I called on Thursday and was told the van was done and I could come get it. Hope that helps and again Brant and everyone there was friendly and I am happy with how the van turned out.

Customer Service

Read the last please

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Still waiting for the process to finish. My evaluation would be stronger when the job is none

My Experience

My wife took care of this.you made it easy for her

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great communication throughout the repair of our vehicle. It looks brand new!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Thank you we appreciate your attention to detail. The car looked great. The loaner helped us out greatly too. Bill and Laurie Tufford

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Thank you!

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

You guys do good work.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Thank you for your service 🙏👍

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service