Sierra Motors

4.9 (198reviews)
100%
18475 5th Ave,  Jamestown,  CA  95327
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 6:30 am - 4:00 pm
Tue 6:30 am - 4:00 pm
Wed 6:30 am - 4:00 pm
Thu 6:30 am - 4:00 pm
Fri 6:30 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (198)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team is widely recognized for being friendly, courteous, and genuinely caring toward customers. Timely communication through texts and calls kept customers well-informed throughout the repair process, and several vehicles were completed ahead of schedule. Long-term loyalty is evident, with customers returning over many years. A few customers noted areas for improvement directly from their experiences: one mentioned stress caused by delays due to damaged parts, another reported paint imperfections and film residue upon pickup, and one customer felt their vehicle was not restored to original condition and was returned dirty. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
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"The body shop did a perfect job of repairing my vehicle. The personnel were friendly and efficient in all ..." Read more
"Service and repairs were perfect."
"... I brought these concerns to their attention, and they were very responsive and assured me they would take care of everything without hesitation. At this ..." Read more
"Vehicle was not restored to original condition and I payed more than was quoted also vehicle was ..." Read more
"... shop was professional and very nice to work with, truck looks amazing, looks brand new. From beggining to end sierra motors was great to ..." Read more
"Returned my car much earlier than expected."
"... being worked on and when they were done. In fact they were done a day ahead of time." Read more
"They got all repairs done 5 days which was awesome. My car looks like new and much cleaner than when ..." Read more
"Sierra Motors always takes care of everything in a timely and complete way. The people in service are the best ..." Read more
"Actually got the truck done early. But with problems."
"Fantastic communication, very impressed."
"We were sent texts everyday letting us know that our car was being worked on and when they were done. In fact ..." Read more
"Excellent service from beginning to end! Appreciated the updates via text. We have always had excellent service over the last ..." Read more
"They did only if I called them"

Likely to Recommend

Repair Quality

Customer Service

My Experience

Thank You! Would like to say how appreciative I am for allowing me the use of the loaner car. You all are amazing!!

My Experience

I was very pleased with the thorough Detail job your people did on my car. That was above and beyond my expectations. In my younger days I ran new and used car get ready departments in large dealerships. Your people did it right. Thank you.

My Experience

Brandon was amazing. He walked us through the entire process, even helped coordinate getting the car towed. Incredible customer service and the car looks fantastic.

Likely to Recommend

Repair Quality

Customer Service

My Experience

When our new car go hit we thought that it would show the damaged even after it got fixed. But we we picked it up it was like a bran new car. Brandon was keeping us up on the progress. He is a very kind and listen to what we were concerned about. Thank you

Likely to Recommend

Repair Quality

Like I said they should get 100+++

Customer Service

We were so thankful on how fast they got the car done. They kept in contact with Thur text . Brandon calls us as well he is very kind, and he listens to us with our concern. Thank you so much for the great job he did on the damage it looked brand new. Thank you !! We feel they should get 100+++ for their customers services and the Job

Likely to Recommend

Repair Quality

Customer Service

They even washed my car inside and out.

My Experience

The car looked beautiful when I picked it up. Thanks everyone for a job well done.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

They got all repairs done 5 days which was awesome. My car looks like new and much cleaner than when I brought it in. The team is super great, thank you all.

Likely to Recommend

Sure would

Repair Quality

Very

Customer Service

They did an awesome job and all in five days

Likely to Recommend

Right on Time and right on price.

Repair Quality

Brandon did a wonderful job on our car.

Customer Service

We are very satisfied with the repairs done. Brandon is very knowledgeable and helped us immensely.

Returned Clean

Likely to Recommend

Repair Quality

They did a great job and very nice staff

Customer Service

They took care of me

Returned Clean

Likely to Recommend

Repair Quality

Service and repairs were perfect.

Customer Service

Absolutely perfect job! Brandon was wonderful and kept us informed along the way.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

We recently had the privilege of working with Rick, your service representative, and we felt compelled to write and express our sincere gratitude for the exceptional care he extended to us throughout what was, admittedly, a difficult and costly repair process. Rick demonstrated a rare and commendable quality that is not easily found in today's service industry: the ability to combine thorough professional competence with genuine human warmth. He walked us through every detail of the repair with patience and clarity, and when our understanding fell short, he never once made us feel burdensome. He simply paused, recalibrated, and explained again with the same gracious attentiveness he had shown from the beginning. What distinguished Rick most profoundly was not merely his technical expertise, but the manner in which he made us feel. We did not feel like obligated customers fulfilling a transaction. We felt welcomed, valued, and cared for as people. That distinction, though perhaps difficult to quantify on a performance metric, is the very thing that transforms a service experience into a lasting memory. Rick is, without question, a genuine asset to your organization, and we trust that his character and conduct reflect the standard you hold dear. The only improvement we could imagine would have been a complimentary invoice. But even that aside, we leave this experience deeply grateful. With sincere appreciation, Hal and Christina

Likely to Recommend

Repair Quality

We recently had the privilege of working with Rick, your service representative, and we felt compelled to write and express our sincere gratitude for the exceptional care he extended to us throughout what was, admittedly, a difficult and costly repair process. Rick demonstrated a rare and commendable quality that is not easily found in today's service industry: the ability to combine thorough professional competence with genuine human warmth. He walked us through every detail of the repair with patience and clarity, and when our understanding fell short, he never once made us feel burdensome. He simply paused, recalibrated, and explained again with the same gracious attentiveness he had shown from the beginning. What distinguished Rick most profoundly was not merely his technical expertise, but the manner in which he made us feel. We did not feel like obligated customers fulfilling a transaction. We felt welcomed, valued, and cared for as people. That distinction, though perhaps difficult to quantify on a performance metric, is the very thing that transforms a service experience into a lasting memory. Rick is, without question, a genuine asset to your organization, and we trust that his character and conduct reflect the standard you hold dear. The only improvement we could imagine would have been a complimentary invoice. But even that aside, we leave this experience deeply grateful. With sincere appreciation, Hal and Christina

Customer Service

Returned Clean

Likely to Recommend

Only place I will take my truck.

Repair Quality

I recently got my truck back from Sierra Motors after some paint work. Upon inspection, I noticed a few small paint imperfections in the repaired area, a film/residue over the truck, and a chip on the opposite side. I brought these concerns to their attention, and they were very responsive and assured me they would take care of everything without hesitation. At this point, the final quality of the repair is still to be determined, but I appreciate their willingness to address the issues and make things right. I’ll update my review once the corrective work is completed.

Customer Service

Always great.

Returned Clean

My Experience

Sierra motors body shop was professional and very nice to work with, truck looks amazing, looks brand new. From beggining to end sierra motors was great to work with.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Thank you Brandon for excellent service and care!! Brandon communicated very well and made this transaction very easy for us. Thanks!

Likely to Recommend

We totally love sierra motors and always recommend to others

Repair Quality

Brandon was so great! Wonderful communication and did a great job!

Customer Service

Wonderful customer service we are very pleased

My Experience

Helpful with pick up options. And are kind and friendly to their customers

Likely to Recommend

Repair Quality

Customer Service

My Experience

Everything is great. Brandon & Jennifer were helpful during the entire process. I’m super happy. Thank you!!

Likely to Recommend

Repair Quality

Customer Service

Everyone is and has always been great there at Sierra.

Returned Clean