Silver Lining Collision - Memorial City

4.9 (517reviews)
98%
1404 Upland Dr,  Houston,  TX  77043
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In operation 3 years.

We are a locally owned and operated collision repair facility. Quality and passenger safety is always our #1 priority. We have over 40 years of experience operating extremely reputable collision shops throughout Texas. We prefer to use OEM parts whenever possible. We use our dealership relationships for price matching to make them more available to you regardless of what the insurance is paying for. We will have almost immediate availability to start repairs on your vehicle, and speed is always a focus where quality is not sacrificed. We spare no expense on equipment and materials and would be glad to give you a tour. Take advantage of our grand opening discounted rates, they won't be here for long and the value is rare.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Vietnamese
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Genesis
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
Call
Email

Reviews (517)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, outstanding communication, and impressive timeliness. Many highlight the frequent photo and text updates throughout the repair process as a standout feature, making them feel informed and confident. Repairs are frequently completed ahead of schedule, and vehicles are returned clean and looking like new. Customers appreciate the friendly, professional, and accommodating team, with several noting they would not hesitate to return or recommend the shop to friends and family. A small number of customers noted isolated concerns around repair quality and communication gaps, as mentioned directly in their feedback, but the overwhelming majority reflect a highly positive experience.
AI-Generated from reviews written in the last 12 months
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"Amazing service. Literally could not think of anything your team could have done better! My car looks great, it was easy to close ..." Read more
"Best car repair shop in Houston! Id highly recommend getting your repairs done here. All OEM parts, no ..." Read more
"If I could give you guys 20 stars I would! I have never experienced such wonderful service. So nice and accommodating. You guys are the best ..." Read more
"... finish Great customer service Great keeping me update Damage repaired perfectly Finished when promised VERY IMPRESSED" Read more
"You can tell you team they did a great job. I don't believe I've ever had better service at any repair shop in my life. Everything about my experience from the ..." Read more
"... insurance because they stuck to the estimate, and they finished it early. So happy and will def be back!!" Read more
"... progress reports. My car was properly repaired and returned to me before the estimated date. And it was washed and vacuumed. Great service." Read more
"... updates were reassuring and just often enough. And it was done 3 days earlier than expected! Also I appreciated not having to get the rental car back to the rental ..." Read more
"I appreciate that my vehicle was ready well before the promised date. Thanks!"
"Silver lining where you need to be didnt rush the job supposed to have been ready Jan 2 but instead it was ready today Dec 31"
"... team is extremely professional and communicative. Texting and emailing updates or approvals from the insurance was the best way for me to see the work being done ..." Read more
"Fantastic service great communication and expeditious with the repairs. 10 out of 10 would highly recommend."
"Communication is awesome, lots of pictures updates"
"nothing like i expected.. frequent updates, photos, communication outstanding. very clean facilities. professional. cant say enough ..." Read more
"... to know everything. I would never come here again. 0 communication and 0 response. Very poor customer experience. The only good thing was the rental experience that ..." Read more

My Experience

My Experience

I am completely satisfied for repairs of my vehicle.

Likely to Recommend

Repair Quality

I am totally satisfied and thanks for your hard working

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Great repair, staff very professional and friendly. Everything was very quick and easy.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was given updates and transparency, every step the way with my repair. I knew they were a good shop from the reviews and they did not disappoint.

Likely to Recommend

Repair Quality

The repair shop was completely transparent, every step of the way, and even showed me photos since I was a little skeptical of how much damage had been done. One gentleman stayed late 2 to 3 evenings so that I could get my car back on Friday.

Customer Service

They kept me updated every step of the way

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Good overall experience. But it would be good to give point of contact details should there be a follow-up I need to make.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I already recommended y’all!

Repair Quality

Phenomenal work. Everything was timely and well done. Kevin was extremely professional and made me feel comfortable and allowed me to quickly trust him and the team. Good work y’all!

Customer Service

Phenomenal work. Everything was timely and well done. Kevin was extremely professional and made me feel comfortable and allowed me to quickly trust him and the team. Good work y’all!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Silver Lining exceeded my expectations. Personnel thoroughly explained everything. They gave daily progress reports. My car was properly repaired and returned to me before the estimated date. And it was washed and vacuumed. Great service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Rob and the guys who worked on my car were absolutely INCREDIBLE! From start to finish, the level of communication, professionalism, and customer service was beyond anything I’ve experienced at an auto shop. I received daily updates, knew exactly what was happening with my car every step of the way, and every question I had was answered quickly and thoroughly. They didn’t just work on my car—they made me feel like my car was in the best hands possible. That kind of service is rare, and it’s exactly why this place deserves FIVE STARS! ⭐⭐⭐⭐⭐ I won’t hesitate for a second to bring my car back here for anything I need in the future. If you’re looking for a shop you can genuinely trust, THIS IS THE PLACE! Absolutely phenomenal experience from beginning to end! 🙌🏽🔥

My Experience

Likely to Recommend

Repair Quality

The Silver Lining team is extremely professional and communicative. Texting and emailing updates or approvals from the insurance was the best way for me to see the work being done on my car. I would recommend this company.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The service was excellent and one could tell the team of employees worked together as a unit to do their jobs. Very pleasant experience.! Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very excited From the moment I arrived to introduce myself & show the damage to my Tesla I was 1st greeted by Maria So confident that they could do the repairs & that I would be happy Then & met Richard Richard & Maria(owners) But also THE TEAM Rob & Kevin I felt good leaving my Tesla with THE TEAM Promised ready by today Monday Aug 17th & I promised to be there at 3:00 They kept their promise I kept my promise I highly recommend SILVER LINING COLLISION for any repair service I took my car to them clean & spotless They presented it to my clean, spotless & damage is totally gone ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ THE BEST! Service & Repair JOB WELL DONE👍✔️

Likely to Recommend

Repair Quality

Excellent from start to finish Great customer service Great keeping me update Damage repaired perfectly Finished when promised VERY IMPRESSED

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Top notch customer service. Everything was explained in detail. Friendly staff. Toby the French Bulldog is adorable. Repairs were done quick. ⭐️⭐️⭐️⭐️⭐️

Likely to Recommend

Repair Quality

Top notch customer service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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