Silver Lining Collision - Memorial City

4.9 (506reviews)
98%
1404 Upland Dr,  Houston,  TX  77043
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In operation 3 years.

We are a locally owned and operated collision repair facility. Quality and passenger safety is always our #1 priority. We have over 40 years of experience operating extremely reputable collision shops throughout Texas. We prefer to use OEM parts whenever possible. We use our dealership relationships for price matching to make them more available to you regardless of what the insurance is paying for. We will have almost immediate availability to start repairs on your vehicle, and speed is always a focus where quality is not sacrificed. We spare no expense on equipment and materials and would be glad to give you a tour. Take advantage of our grand opening discounted rates, they won't be here for long and the value is rare.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Vietnamese
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Genesis
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
Call
Email

Reviews (506)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, outstanding communication, and impressive timeliness. Many highlight the frequent updates, including photos and texts throughout the repair process, making them feel informed and confident. Repairs are frequently completed ahead of schedule, with vehicles returned in pristine, detailed condition. Customers appreciate the friendly, professional, and courteous staff, as well as the seamless coordination with insurance and rental car arrangements. Several customers noted they have already recommended the shop to friends and family. One customer noted concerns about inconsistent communication and repair quality, serving as a reminder of the high standards most customers have come to expect.
AI-Generated from reviews written in the last 12 months
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"Amazing service. Literally could not think of anything your team could have done better! My car looks great, it was easy to close ..." Read more
"Best car repair shop in Houston! Id highly recommend getting your repairs done here. All OEM parts, no ..." Read more
"... Lining and will recommend to anyone needing repairs. From start to finish it was an excellent experience, with clear communication, frequent updates, clear pricing, and ..." Read more
"Quality of the repair was noticeably great, fast and simple process to go through as well"
"Such a beautiful restoration! I dont see how you could have done better. Car looks ready for the showroom. Thank you ..." Read more
"... insurance because they stuck to the estimate, and they finished it early. So happy and will def be back!!" Read more
"... updates were reassuring and just often enough. And it was done 3 days earlier than expected! Also I appreciated not having to get the rental car back to the rental ..." Read more
"Said completed time was about a week. The shop texted me before the week that the car was done, I was honestly impressed"
"They repaired the vehicle sooner than expected."
"Silver lining where you need to be didnt rush the job supposed to have been ready Jan 2 but instead it was ready today Dec 31"
"Fantastic service great communication and expeditious with the repairs. 10 out of 10 would highly recommend."
"nothing like i expected.. frequent updates, photos, communication outstanding. very clean facilities. professional. cant say enough about the ..." Read more
"Totally professional from start to finish. Clear communication, evens sending pictures with status. Great location and friendly staff and amenities. Cannot ..." Read more
"Got photos and messages for first 2 days and then thats it. No reply after that. No information passed"
"Communication is awesome, lots of pictures updates"

My Experience

My Experience

Rob and the guys who worked on my car were absolutely INCREDIBLE! From start to finish, the level of communication, professionalism, and customer service was beyond anything I’ve experienced at an auto shop. I received daily updates, knew exactly what was happening with my car every step of the way, and every question I had was answered quickly and thoroughly. They didn’t just work on my car—they made me feel like my car was in the best hands possible. That kind of service is rare, and it’s exactly why this place deserves FIVE STARS! ⭐⭐⭐⭐⭐ I won’t hesitate for a second to bring my car back here for anything I need in the future. If you’re looking for a shop you can genuinely trust, THIS IS THE PLACE! Absolutely phenomenal experience from beginning to end! 🙌🏽🔥

My Experience

Likely to Recommend

Repair Quality

The Silver Lining team is extremely professional and communicative. Texting and emailing updates or approvals from the insurance was the best way for me to see the work being done on my car. I would recommend this company.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The service was excellent and one could tell the team of employees worked together as a unit to do their jobs. Very pleasant experience.! Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very excited From the moment I arrived to introduce myself & show the damage to my Tesla I was 1st greeted by Maria So confident that they could do the repairs & that I would be happy Then & met Richard Richard & Maria(owners) But also THE TEAM Rob & Kevin I felt good leaving my Tesla with THE TEAM Promised ready by today Monday Aug 17th & I promised to be there at 3:00 They kept their promise I kept my promise I highly recommend SILVER LINING COLLISION for any repair service I took my car to them clean & spotless They presented it to my clean, spotless & damage is totally gone ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ THE BEST! Service & Repair JOB WELL DONE👍✔️

Likely to Recommend

Repair Quality

Excellent from start to finish Great customer service Great keeping me update Damage repaired perfectly Finished when promised VERY IMPRESSED

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Top notch customer service. Everything was explained in detail. Friendly staff. Toby the French Bulldog is adorable. Repairs were done quick. ⭐️⭐️⭐️⭐️⭐️

Likely to Recommend

Repair Quality

Top notch customer service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My favorite part out of my Silver Lining Collision experience was the updates from Rob. With pictures and text messages every step of the way. Another plus is that they finished the job on time. And finally I didn't have to stress on how to drop off the rental they took care of my Enterprise rental with no worries. This is the best shop I have ever worked with. 10 out of 10 Recommend

My Experience

This place is amazing ! They are the nicest, most accommodating place I’ve ever dealt with. I give them 20 stars! I couldn’t believe how beautiful they left my car. It looked brand new again. Love love love this place! Thank you guys !

Likely to Recommend

Extremely satisfied!

Repair Quality

If I could give you guys 20 stars I would! I have never experienced such wonderful service. So nice and accommodating. You guys are the best !

Customer Service

Perfect experience! I have never been treated so kind before. The guys are so nice, patient and accommodating. Rob thank you for step by step progress on my car ! I give them 20 stars.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will definitely recommend

Repair Quality

The repair is very good. I gave a 9 cause the driver side rear panel by the back window has a little gap under it and the trunk has a bigger gap on the top left than the right but nobody would notice it unless someone is being picky. But overall good job.

Customer Service

They did a great job. I would recommend to others

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They made a great job and completed on time

Customer Service

Very friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

You guys did an amazing job!

Customer Service

Very kind people !

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Service was excellent! They kept me along every step of the way. The whole process took a little longer than a week. Which was quick for how much damage I had.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All of the people I encountered were nice, professional, and knowledgeable. The location was clean and inviting. I was kept in the loop in the progress of my repair.

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