Simpson's Collision Repair (Florence)
In operation 34 years, 6 years at this location.
Johnny Simpson was influenced by his father, Gary Simpson, and grandfather, John Murphy Simpson. Growing up around this automobile repair industry is what spiked his interest at a young age in what would become his chosen profession. “I saw that it was a good business to be in”, Johnny Simpson said. Johnny went on to say, “When I was growing up, we always liked being at my grandfather's shop. My grandfather taught me that it was important to always keep a clean shop." Today Johnny's daughter Olivia works with her father in running the shop. She graduated from the University of North Alabama with a Business Administration degree. At Simpson's we strive to put your car in pre-loss condition return it looking like new. We are an i-Car Gold Class facility and have received OE certifications from GM, Ford, Honda, Nissan, Kia, Hyundai, and Acura.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very happy with the car repair
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
The paint looks like an orange peel. I have to bring it back in to get that fixed. And I was notified at 4 pm that my car was done and given one hour to drop off rental and pick up vehicle. That was only enough time because I found someone to help me with transportation instead of relying on rental agency.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional people, and kind.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Not a bad place this is my first time using them
Repair Quality - 5.0/5.0 -
The hood looks better than I thought it would
Customer Service - 5.0/5.0 -
No complaints about the people there
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Randy always does an excellent job with my cars!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Drips of paint dried upon inspection. Need an appointment to have clear car door protection. They are suppose to call me when I can meet the man at Simpsons who provides this service.
Customer Service - 4.5/5.0 -
Very apologetic. Wish it was right before I came to pick up. Now a follow up too.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Just can’t
Repair Quality - 0.5/5.0 -
Simpsons took our GMC completely apart, attempted to replace rear end. Electrical/computer is Still messed up, State Farm has sent to another collision shop, who has sent it to a dealer where it is still sitting with no solution and we do not have a vehicle to drive in its place at this time.
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.0/5.0 -
Don't know I will tell them the truth with my story
Repair Quality - 3.0/5.0 -
The people working there are good, but stay away from the owner he thinks that he works for the insurance company and will do everything he can to get you claim denied. Yes, denied makes no sense right, I guess that he's so rich that he doesn't need our money!! Good luck!!
Customer Service - 4.0/5.0 -
Employee's done a great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Y'all done a great job on my truck as always and I couldn't be more happier with the work and quality. Thank you again for the great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work, very easy to make a claim and l very fast and repairing the vehicle
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always superior work!!!
Customer Service - 5.0/5.0 -
Awesome
Returned Clean
Repair Quality - 2.0/5.0 -
The parts are present. But there is gaps between the bumper and the headlight wide enough for me to get my finger in the LH side where the headlight was replaced as well. The bumper wasn’t fully clipped in and seated on the LH Bumper to Fender marriage. The door is unlevel and has a 2mm kick up causing striker interference. There is also wind noise above 60mph on the LH door now. Previously not even a problem but when I got my car back the fuel lid was off location and seated improperly all the way to one corner of the square hole it sits in, cause the fuel door to not open because the locking mechanism couldn’t disengage fully. There is paint chipped on the bumper to headlight gap where it looks like someone tried to just push the bumper under the headlight multiple times and it just didn’t stay.
Customer Service - 0.5/5.0 -
I was told by one lady that my car would be ready on a Friday, then Friday rolls around and they say Monday, Monday rolled around and I was told Tuesday. Tuesday rolled around and we never received another call until WE CALLED AGAIN to be told Friday again. To then take a whole nother week for a “sensor” to a bumper that comes with the sensors. Forcing me to go through almost 3 rental cars in the time span because I was never given a correct time frame