Simpson's Collision Repair (Florence)
In operation 34 years, 6 years at this location.
Johnny Simpson was influenced by his father, Gary Simpson, and grandfather, John Murphy Simpson. Growing up around this automobile repair industry is what spiked his interest at a young age in what would become his chosen profession. “I saw that it was a good business to be in”, Johnny Simpson said. Johnny went on to say, “When I was growing up, we always liked being at my grandfather's shop. My grandfather taught me that it was important to always keep a clean shop." Today Johnny's daughter Olivia works with her father in running the shop. She graduated from the University of North Alabama with a Business Administration degree. At Simpson's we strive to put your car in pre-loss condition return it looking like new. We are an i-Car Gold Class facility and have received OE certifications from GM, Ford, Honda, Nissan, Kia, Hyundai, and Acura.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Y'all done a great job on my truck as always and I couldn't be more happier with the work and quality. Thank you again for the great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work, very easy to make a claim and l very fast and repairing the vehicle
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always superior work!!!
Customer Service - 5.0/5.0 -
Awesome
Returned Clean
Repair Quality - 2.0/5.0 -
The parts are present. But there is gaps between the bumper and the headlight wide enough for me to get my finger in the LH side where the headlight was replaced as well. The bumper wasn’t fully clipped in and seated on the LH Bumper to Fender marriage. The door is unlevel and has a 2mm kick up causing striker interference. There is also wind noise above 60mph on the LH door now. Previously not even a problem but when I got my car back the fuel lid was off location and seated improperly all the way to one corner of the square hole it sits in, cause the fuel door to not open because the locking mechanism couldn’t disengage fully. There is paint chipped on the bumper to headlight gap where it looks like someone tried to just push the bumper under the headlight multiple times and it just didn’t stay.
Customer Service - 0.5/5.0 -
I was told by one lady that my car would be ready on a Friday, then Friday rolls around and they say Monday, Monday rolled around and I was told Tuesday. Tuesday rolled around and we never received another call until WE CALLED AGAIN to be told Friday again. To then take a whole nother week for a “sensor” to a bumper that comes with the sensors. Forcing me to go through almost 3 rental cars in the time span because I was never given a correct time frame
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Car fixed but paint did not match rest of car. Inconvenient now to fix, as all should have been done correctly, before releasing the vehicle.
Customer Service - 3.5/5.0 -
I called to check on car, each time, no calls from the company.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased
Customer Service - 4.5/5.0 -
I needed something of my car and I thought they should’ve gone and got it out for me, but I had to go myself with that still
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repaired area looks great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The body work is EXCELLENT!!! There is a slight issue with the climate control that has just been noticed.
Customer Service - 5.0/5.0 -
Very nice, professional interactions
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Everyone was helpful when I spoke with them but I had to initiate all communication.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
We have considered Simpson’s the very best in town and love their people. Just this time I feel I was disappointed
Repair Quality - 4.0/5.0 -
I’m just concerned because my car was working just fine when we brought it in and when we went to start it it was dead so they got it started and the AC fan would not turn off when we got home so I just felt something happened to it at the shop while they were working on it. Just feel this is not our fault - I am now going into 4 weeks not having a car. I’m satisfied with the outside of the car but I feel under the hood when they were working on it something happened. I love the Simpson’s but I wasn’t expecting so many weeks without my car.
Customer Service - 4.5/5.0 -
They had always been professional and easy to talk to.