Simpson's Collision Repair (Florence)
In operation 34 years, 6 years at this location.
Johnny Simpson was influenced by his father, Gary Simpson, and grandfather, John Murphy Simpson. Growing up around this automobile repair industry is what spiked his interest at a young age in what would become his chosen profession. “I saw that it was a good business to be in”, Johnny Simpson said. Johnny went on to say, “When I was growing up, we always liked being at my grandfather's shop. My grandfather taught me that it was important to always keep a clean shop." Today Johnny's daughter Olivia works with her father in running the shop. She graduated from the University of North Alabama with a Business Administration degree. At Simpson's we strive to put your car in pre-loss condition return it looking like new. We are an i-Car Gold Class facility and have received OE certifications from GM, Ford, Honda, Nissan, Kia, Hyundai, and Acura.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
12 on a scale of 1-10.
Repair Quality - 5.0/5.0 -
Simpson has always doe a great job on our family vehicles. This one was no exception.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
We’ll see what my truck looks like…
Repair Quality - 1.5/5.0 -
Why am I getting a survey? They vehicle is not done!
Customer Service - 1.0/5.0 -
They are terrible at explaining why it taking so long
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 2.5/5.0 -
Repairs were excellent, communication was terrible
Repair Quality - 4.0/5.0 -
The repair was done successfully. Car looked great
Customer Service - 2.0/5.0 -
When I or my insurance company would call to check on my vehicle, they were frequently unable to find my vehicle or started they did not have it.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Yes I will
Repair Quality - 5.0/5.0 -
Awesome 👍!
Customer Service - 5.0/5.0 -
So kind
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks 👀 better than brand new. On a scale of 1 -10 the scale doesn’t go high enough. Thank you all. R Jones
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very helpful and kept us informed on the progress of our car repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Light on dash at pick up, they fixed that after I turned around. I got the vehicle home to Waynesboro and picked up my family to find my passenger front seat belt inoperative and now will not retract and the interior panels are all loose associated with that seat belt. I’m not to sure how a major safety item gets overlooked like that. The light and light on the dash I understand. I then tried the sunroof, at first attempt it stuck, then I made a loud pop and does operate as of right now however wind can be heard getting in the seal when closed. It is dark at the moment I will look over the truck more thoroughly tomorrow in the daylight.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It was completed a week ahead of time
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very friendly and professional
Likely to Recommend - 5.0/5.0 -
I will be back and I have told everyone what a good job y’all did. I especially want to thank Jonathan Bratton for recommending y’all.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very nice people in your work place very helpful thank you all
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
excellent receptionist!!!