Southern Collision Center at Greenbrier
In operation 47 years, 22 years at this location.
If you are reading this, you may have gotten into a car accident, or you are seeking information for a loved one who did. We understand that this is a stressful time, we at Southern Collision Greenbrier are here to assist. Whether you are using your own insurance, the other driver’s insurance, or paying for the damage yourself, Southern Collision Greenbrier is here to advocate on your behalf. With over (#) years of experience, we are experts at getting you the best quality repairs with the least amount of inconvenience in addition to receiving the utmost out of your insurance coverage. Southern Collision Greenbrier has experience working with all insurance companies plus repairing all years, makes and models of vehicles. We work hand in hand with both Hertz and Enterprise rental car companies to ensure you receive the best value with the least amount of inconvenience. Our knowledgeable collision repair consultants find damage that others seldom notice and are willing to go the extra
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Only because there are other ships out there that I ve heard even more horror stories so. So according to that this hasn't been to bad. Guess a customer just can't expect quality workmanship any more
Repair Quality - 2.5/5.0 -
Got the jeep back incomplete.
Customer Service - 4.0/5.0 -
Anything we asked hey took care if
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Coming back to get more work done!
Repair Quality - 5.0/5.0 -
Awesome job and awesome staff!
Customer Service - 5.0/5.0 -
Jess was so amazing and awesome!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Clean up was not great, my trunk was full of pieces of rubber trash but the actual repair was well done.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
After a few delays my insurance stopped paying for the rental. Southern Collision called the rental place and said they would cover my bill and to have them reimburse me my money.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I wouldn?t recommend this place to anyone, the dishonesty with the customer (myself) and the blame game that the customers have to deal with is unprofessional and disappointing the fact that this place says ?ask about a 10? is a joke because clearly southern collision doesn?t even know what that means
Repair Quality - 0.5/5.0 -
I was called in three times after the promised start date because my car was ?Finished? just to find out that it wasn?t even started or was incomplete very aggravating
Customer Service - 0.5/5.0 -
Fire Jessica, she has no integrity and blames her mistakes on others and trash talks the company to the customers (as if that makes us the customers confident we will get a quality job done well and done right) get rid of Jessica and this number goes to an 8
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I hope that I never get into another accident, but if I did, southern would be my only option.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jessica is the best at taking care of customers. If I owned a company, she would be my director of customer service. Everyone should model her. Your company has a gem working there. Employee of the year status.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I will be warning friends and family about my terrible experience with Southern.
Repair Quality - 5.0/5.0 -
Cosmetically looks great and matches the rest of the vehicle
Customer Service - 0.5/5.0 -
The body shop kept my vehicle for 8 weeks and billed for 77 hours of labor. 77 hours is less than 2 weeks worth of work for a single employee, let alone an entire Collision Center. Customer service continued to push back the estimated completion date, making excuse after excuse to include the holidays and the snow storm. At most this totaled to a loss of 5 business days of labor. Customer service also ignored my phone calls multiple times, failing to keep me updated on the status of my vehicle. Southern did not care about the quality of their customer service. They did not care about finishing a job in a timely manner. They did not care that they continued to ignore phone calls from a customer. Overall, I am extremely unhappy and dissatisfied with my experience at Souther Collision and I will not be taking any business to any part of the Southern Group in the future.