Spencer's Body Shop

4.9 (439reviews)
100%
1276 Franklin Pike SE,  Floyd,  VA  24091

In operation 31 years, 9 years at this location.

Here at Spencer's Body Shop, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you restored to factory specifications and in it's pre-accident condition. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the Floyd area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • On-Site Car Rental - Hertz®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 3:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (439)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting that their vehicles looked brand new after service. The team is widely recognized for its professionalism, friendliness, and expertise. Communication throughout the repair process received strong acclaim, with customers highlighting timely updates via text messages and proactive status notifications. Timeliness was a standout strength, with numerous vehicles completed ahead of schedule. Customers also appreciated the added touch of vehicles being returned clean. A few customers noted minor concerns, including a paint color mismatch and a post-repair oil leak, as mentioned directly in their feedback.
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"Outstanding job! Better than expected! Went the extra mile and used the new pin stripes all the way around. ..." Read more
"Spencers always has done a great job on repairs of my Vehicles. Always have been very helpful and return my vehicles ..." Read more
"... already done a survey. But, I will do another one. The job was beautiful! The communication while my car was being worked on was outstanding. I would recommend ..." Read more
"They where very kind and fix my 2019 dodge carvin in a fashion they fix multiple area on my van and it don't even look like it's been damaged ..." Read more
"Work is best around color match perfect panel alignment is great highly satisfied"
"Returned exactly on date promised. Obviously very experienced shop. Especially during Christmas Holiday. WOW."
"Repair completed before expected."
"It was ready before!"
"... with the insurance company, finalizing costs and completing the repairs very quickly, and had me back on the road on record time. Highly recommended.." Read more
"2 12 day turn-around was truly amazing"
"Received text messages regarding status."
"... work with. I am super happy with the work they did. They also had excellent communication throughout the process. I highly recommend them to anyone!" Read more
"My car looks great! The service was Outstanding. The communication while my car was being repaired is top notch. I will recommend your services to anyone. Again, ..." Read more
"... and courteous. Did excellent job repairing vehicle. Excellent communications during process." Read more
"Daily informed"

My Experience

My Experience

Great Job

My Experience

Car looked great! Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Fantastic work, and cleaning the car was an added bonus!!

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Repair Quality

Customer Service

My Experience

I feel they have done an amazing job on my basis.And it really gets surprised me.Thank you all so much

Likely to Recommend

Repair Quality

You guys have helped me before also, and both times have been great. Thank you for your good work.

Customer Service

Returned Clean

Likely to Recommend

I hope I don't need bodywork anytime soon. But if I do, Spencer's, will always be my shop

Repair Quality

Completely satisfied with the work, service, and turn-around time. Outstanding!!!

Customer Service

Completely satisfied with the work, service, and turn-around time. Outstanding!!!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

very pleased, pleasant experience with this business

Returned Clean

My Experience

My Experience

Car looks better than ever. Thanks for doing a great job.

Likely to Recommend

My insurance covered my costs but if people don't have that option it is wise to cost compare.

Repair Quality

I had to wait several weeks to get in, but the result was fantastic. Can't even tell that a deer ever jumped out in front of my car.

Customer Service

Friendly and efficient. No problems.

Returned Clean

Likely to Recommend

Repair Quality

Excellent service. Kept us informed.

Customer Service

Friendly and responsive to questions.

Returned Clean

My Experience

My Experience

Always on time and a great job! He has repaired several for me!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Outstanding repair job by Spencer's Body Shop. Very pleased with the results.

Likely to Recommend

Repair Quality

Spencer's did a great job repairing my vehicle. Dropped off on Monday, received back Wednesday afternoon fully repaired and completely washed. I highly recommend them.

Customer Service

My Experience

Spencer’s Body Shop was an awesome experience from start to finish. They were very professional and knowledgeable, very friendly, and very easy to work with. I am super happy with the work they did. They also had excellent communication throughout the process. I highly recommend them to anyone!

Likely to Recommend

Repair Quality

Customer Service