Spencer's Body Shop

4.9 (459reviews)

100%

(540) 745-5880

1276 Franklin Pike SE, Floyd, VA 24091

100%

1276 Franklin Pike SE
Floyd, VA 24091

Get Directions Website Email

About Spencer's Body Shop

1276 Franklin Pike SE
Floyd, VA 24091

Get Directions Website Email

In operation 31 years, 9 years at this location.

Here at Spencer's Body Shop, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you restored to factory specifications and in it's pre-accident condition. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the Floyd area.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
On-Site Car Rental - Hertz®

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 3:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (459)

Sort By:
Newest
Rating

390 Customers Rated

5 Stars

82.6% Complete

(379)
4 Stars

1.5% Complete

(7)
3 Stars

0.7% Complete

(3)
2 Stars

0% Complete

(0)
1 Star

0.2% Complete

(1)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering high-quality repairs, with many noting that their vehicles looked brand new upon return. The level of professionalism and friendliness of the team is frequently highlighted, with customers describing their experiences as outstanding and seamless. Communication throughout the repair process receives strong commendation, particularly the proactive text message updates that kept customers informed at every stage. Timeliness is another standout strength, with several customers noting their vehicles were completed ahead of schedule. A few customers, based on their own observations, mentioned areas such as paint color matching and minor unresolved damage as points for improvement. Overall, the shop enjoys a loyal and highly satisfied customer base, with many expressing they would not take their vehicles anywhere else.

Select to learn more

Service Quality
Timeliness
Communication

"Spencers always has done a great job on repairs of my Vehicles. Always have been very helpful and return my vehicles ..." Read more

"... ALWAYS pleased with the excellent work your do to restore my damaged cars to looking brand new. Thank you for always providing quality perfection." Read more

"... awesome experience from start to finish. They were very professional and knowledgeable, very friendly, and very easy to work with. I am super happy with ..." Read more

"They are always great to work with and the quality of work is outstanding."

"... They are responsive to my needs and concerns and they've always done a fabulous job" Read more

"... with the insurance company, finalizing costs and completing the repairs very quickly, and had me back on the road on record time. Highly recommended.." Read more

"Returned exactly on date promised. Obviously very experienced shop. Especially during ..." Read more

"It was ready before!"

"Picked it up the day after I dropped it off."

"Dropped 4-Runner off for repair work and it was completed the very next day! In addition the car had been washed and maybe waxed, ..." Read more

"... I will do another one. The job was beautiful! The communication while my car was being worked on was outstanding. I would recommend Spencers Auto Body to anyone." Read more

"... and courteous. Did excellent job repairing vehicle. Excellent communications during process." Read more

"Received text messages regarding status."

"really liked the text updates!"

"Excellent service. Kept us informed."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Spencers always has done a great job on repairs of my Vehicles. Always have been very helpful and return my vehicles ..." Read more

"... ALWAYS pleased with the excellent work your do to restore my damaged cars to looking brand new. Thank you for always providing quality perfection." Read more

"... awesome experience from start to finish. They were very professional and knowledgeable, very friendly, and very easy to work with. I am super happy with ..." Read more

"They are always great to work with and the quality of work is outstanding."

"... They are responsive to my needs and concerns and they've always done a fabulous job" Read more

"... with the insurance company, finalizing costs and completing the repairs very quickly, and had me back on the road on record time. Highly recommended.." Read more

"Returned exactly on date promised. Obviously very experienced shop. Especially during ..." Read more

"It was ready before!"

"Picked it up the day after I dropped it off."

"Dropped 4-Runner off for repair work and it was completed the very next day! In addition the car had been washed and maybe waxed, ..." Read more

"... I will do another one. The job was beautiful! The communication while my car was being worked on was outstanding. I would recommend Spencers Auto Body to anyone." Read more

"... and courteous. Did excellent job repairing vehicle. Excellent communications during process." Read more

"Received text messages regarding status."

"really liked the text updates!"

"Excellent service. Kept us informed."

Andrew (Kia owner) reviewed 9/24/26

Jaime (Chevrolet owner) reviewed 9/24/26

Everything looked great. And I appreciated you keeping me updated as it went along.

Edith (Chevrolet owner) reviewed 9/22/26

Great job

Terri (Toyota owner) reviewed 9/17/26

Regina (Subaru owner) reviewed 9/16/26

The work was done quickly and looks great. Thanks for washing it too.

Ryan (Ford owner) reviewed 9/14/26

Kara (Honda owner) reviewed 9/14/26

I highly recommend Spencer’s to everyone

Absolutely fantastic business to work with! Professional in every aspect!

Customer service was top notch!

Anthony (Kia owner) reviewed 9/10/26

Candace (Jeep owner) reviewed 9/7/26

Saul (Chevrolet owner) reviewed 9/4/26

Friendly straight to the point in very professional I highly recommend!!

Claude (GMC owner) reviewed 9/3/26

I am ALWAYS pleased with the excellent work your do to restore my damaged cars to looking brand new. Thank you for always providing quality perfection.

Mark (Dodge owner) reviewed 9/3/26

Great communication and quick repair

Daniel (Ford owner) reviewed 8/31/26

Everything turned out great!

Kenneth (RAM owner) reviewed 8/29/26

Great service from a great friend and team

Friendly and helpful and kept me up to date

Steven (Ford owner) reviewed 8/24/26

Did a great job

Very good service

Very good

Stacy (Toyota owner) reviewed 8/20/26

Jenna (Toyota owner) reviewed 8/20/26

The best body shop around! I won't take my car anywhere else.

Angela (Nissan owner) reviewed 8/14/26

Scott (Chevrolet owner) reviewed 8/13/26

They are always great to work with and the quality of work is outstanding.

Joseph (Kia owner) reviewed 8/13/26

It took longer than I expected, but very satisfied with the final repair. car looks great

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view more shops in: Floyd | 24091

Most auto body shops offer a written warranty on their repairs. Check with your auto body shop to understand their warranty.

Spencer's Body Shop

About Spencer's Body Shop

Reviews (459)

390 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?