Springfield Ford Inc.
In operation 54 years.
After an accident we know it can be a very inconvenient process for you, But we are here to help. At Springfield Ford Lincoln body shop, We have remedies for all Makes and models. We also work with all rental companies to ensure you have a smooth transition from dropping off your vehicle, to being in a rental vehicle. Make an appointment with our team of skilled professionals. You can contact us via phone, Email or stop on in.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Check
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 4:00 pm |
| Tue | 8:00 am - 4:00 pm |
| Wed | 8:00 am - 4:00 pm |
| Thu | 8:00 am - 4:00 pm |
| Fri | 8:00 am - 4:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and communication
Customer Service - 5.0/5.0 -
Mark was great.
Likely to Recommend - 5.0/5.0 -
Yes. I would recommend.
Repair Quality - 5.0/5.0 -
I am very happy with the results - my 6 year old Corolla looks good as new. “She” was washed and fully repaired. The staff was especially friendly and professional every step of the way. I would recommend their services to others.
Customer Service - 5.0/5.0 -
Very capable and showed extra care - personal touch!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was a great experience, everyone was friendly & helpful, the car looked great after the repairs, & they delivered it to my house.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job, friendly & helpful staff
Customer Service - 5.0/5.0 -
It was great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone I encountered was extremely professional and helpful
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff is amazing and very welcoming and knowledgeable. Very smooth and easy process
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job on auto body work. From the friendly staff to the perfect work on my new Nissan. Highly recommended
Likely to Recommend - 5.0/5.0 -
They did an excellent job!! My car looked brand new
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0 -
Great customer service from the whole team
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast and efficient
Customer Service - 5.0/5.0 -
Very pleasant and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Repair Quality - 0.5/5.0 -
The technicians informed me my car was done after having it for about two weeks. When I came to pick it up I saw that the installed body panel was no where near aligned to the rest of the car, the exhaust tips were uneven, and there was a completely new dent and scratch on my passenger door (which was no where near where the repair work was supposed to be happening at the rear of the car). Upon complaining about the new damage, the tech tried to insinuate multiple times that the damage to the door was already there when I brought the car to them in the first place. He refused to accept responsibility for the new damage and the shoddy repair work on the rear end. I did not take the car at that time but told them to try again. The second time they called and said it was done, the rear was complete but their attempt to repair the damage to the door they caused was amateurish at best. I read the manager and the tech the riot act and demanded they repair what they'd done to my satisfaction or I'd be speaking with the owner. A day later I was told the car was ready. The door had been sufficiently repaired, but I found new damage at the front bumper where someone had apparently scuffed/scratched it with what looked like a wire brush. I again spoke with the manager and he had this new (second time) damage buffed out. Considering the shoddy workmanship on the first repair attempt and the fact that the car was damaged not once but twice while in your care, you really have a set on you asking me to give you feedback on a survey.
Customer Service - 0.5/5.0 -
See my other comment. Your tech (Mark) and his passive aggressive attempt to deflect blame for the damage to my door that you clearly inflicted while the car was in your care, custody, and control was insulting and shows a complete lack of professionalism and integrity. Since he was responsible for the intake of the car, and since he could produce not one single piece of documentation showing he saw any damage to my door prior to his taking possession shows just how poor his skillset is.
Kept me Informed?
Yes