Springfield Ford Inc.
In operation 54 years.
After an accident we know it can be a very inconvenient process for you, But we are here to help. At Springfield Ford Lincoln body shop, We have remedies for all Makes and models. We also work with all rental companies to ensure you have a smooth transition from dropping off your vehicle, to being in a rental vehicle. Make an appointment with our team of skilled professionals. You can contact us via phone, Email or stop on in.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Check
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 4:00 pm |
| Tue | 8:00 am - 4:00 pm |
| Wed | 8:00 am - 4:00 pm |
| Thu | 8:00 am - 4:00 pm |
| Fri | 8:00 am - 4:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
Would not recommend to my worst enemy. Bad service.
Repair Quality - 0.5/5.0 -
Poor customer service. Poor quality of repair. Lip service from management.
Customer Service - 0.5/5.0 -
Bad!
Returned Clean
Likely to Recommend - 0.5/5.0 -
Not good customer service
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
Over a 6 week period I was called with one update. And that was a day after I had called for an update on the repair. I was given a very generic answer.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Definitely ten. ItIs better than when I bought it
Customer Service - 5.0/5.0 -
Everyone was efficient, friendly, and totally committed to making you feel nothing was too much trouble
Likely to Recommend - 3.0/5.0 -
I don’t know how much the pandemic affected their service
Repair Quality - 3.0/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
All employees were pleasant and helpful I would go there again anytime
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
I had some issues with the billing department. When I picked up my vehicle, I was surprised by how low the bill was and I asked the cashier specifically if there was any other bill I should expect or that I owed because it seemed low to me. She stated that I was all set. However, I was then contacted the following Monday and told I owed a large bill. I didn't mind that because I expected the bill, but given that it was the end of the month, the team was stressed that I get payment in ASAP to meet the end of the month deadline. I totally understand that requirement, but I think Springfield Ford should have better connections between their body shop and the cashier, as I would have paid the whole bill when I picked up the vehicle had I known about it. I even specifically asked if there was an additional bill and was told no. It was frustrating to feel rushed to pay in this situation. That being said, everyone I spoke with was very polite and nice.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
While I understand Springfield Ford not at fault for delayed part delivery I feel I should have been updated more several times my calls were not returned Also after 3 months of sitting the car was picked up unbelievably dirty and dusty inside.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work was excellent! I’m very satisfied.
Customer Service - 5.0/5.0 -
Great, they keep me informed about everything.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
Only issue I have for giving 7 is that I called 4-5 times after I had visited to show my car . Never got a call
Customer Service - 5.0/5.0 -
Job well done! Thanks!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I recommend all the time!
Repair Quality - 5.0/5.0 -
The body shop is great!
Customer Service - 5.0/5.0 -
Always treated well
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely would recommend
Repair Quality - 5.0/5.0 -
Quick, easy, great service.
Customer Service - 5.0/5.0 -
service-oriented staff and good customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Guy and his team does very good work in a timely manner.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
Overall, service was good. Not happy about a scratch/nic on my back bumper and scratched console. These marks were not on car when I dropped off at Springfield Ford on 11-2-21.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great
Customer Service - 5.0/5.0 -
Great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would definitely recommend them to friends and family.
Repair Quality - 5.0/5.0 -
Springfield Ford does excellent body work.
Customer Service - 5.0/5.0 -
I am very satisfied with the body work that Springfield Ford does.
Returned Clean
Likely to Recommend - 3.5/5.0 -
Your people need to improve their communication with the customer . Customer needs to be informed of the repair process from start to finish and not be left in the dark.
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
Repair technicians need to do a better job communicating the details of the proposed work with the customer.