Springfield Ford Inc.
In operation 54 years.
After an accident we know it can be a very inconvenient process for you, But we are here to help. At Springfield Ford Lincoln body shop, We have remedies for all Makes and models. We also work with all rental companies to ensure you have a smooth transition from dropping off your vehicle, to being in a rental vehicle. Make an appointment with our team of skilled professionals. You can contact us via phone, Email or stop on in.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Check
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 4:00 pm |
| Tue | 8:00 am - 4:00 pm |
| Wed | 8:00 am - 4:00 pm |
| Thu | 8:00 am - 4:00 pm |
| Fri | 8:00 am - 4:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciated the updates via text message. The whole process was super smooth and quick, Ford handled everything directly with the insurance company and everything was done with such ease
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Guy was very helpful and good very professional and did a great with my car
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Had to return to get my rear wiper adjusted and I continue to have a minor issue with the cover over the wipe screw/nut, which wasn't present before the repairs.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
All of the work was completed well as promised! There was some confusion over when the car was ready vs the text messages that I received. Ford made the rental car process easy as well. The computer must have been accessed because when I received the car back my mph was reporting as kph. Not a big deal but I didn’t even notice until I was on a highway and couldn’t tell how fast I was going. Looked down & it said I was going 90 haha! I panicked for a minute before I realized what was happening.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good jo
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
I picked up my car tonight, and while it looks great, there is still something wrong with the window. When I hold my finger on the button to roll it up, it goes back down the second it reaches the top. It goes down about half way and then skids the rest of the way. The shop was closed by the time I reached them, so I will have to call to see what can be done in the morning.
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
it took 3 months, and only got resolved once i demanded a rental car. It’s a disgrace the final resolution wasn’t thought of before 3months.
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
The adjuster was top notch. The car looks amazing thanks again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was done in a timely manner
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I don’t know why masks are so mandatory in your building. Many businesses are a little more open to not enforcing this. I prefer not to be hounded about masks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
All good thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0 -
Our recommend Springfield Ford to anyone
Repair Quality - 5.0/5.0 -
Springfield Ford is very professional with a repair work
Customer Service - 5.0/5.0 -
Customer service is very professional
Likely to Recommend - 2.5/5.0 -
This experience went a long way toward healing prior wounds inflicted by abominable recall-work and treatment involving my Focus a couple of years ago, but not all the way. I don't think I am yet able to volunteer a referral to Springfield Ford, but if someone asks me about it, I am happy to lead with the very good experience with the Buick.
Repair Quality - 4.5/5.0 -
Nothing is ever perfect, so 9 is my highest score. When the Olympic judges started giving 10s in skating and gymnastics, I stopped watching.
Customer Service - 2.5/5.0 -
It took a very long time, almost a week, to get the first call back to set up an appointment for the repairs. Also, Springfield Ford is a designated repair shop for our carrier, Allstate, and the adjuster said she was not getting call backs either.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
A very easy experience. They were helpful. My car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks great! Everyone was very nice & helpful
Customer Service - 5.0/5.0 -
Very pleasant to work with