Star Body Works - Grants Pass

4.9 (1,941reviews)
98%
715 Union Ave.,  Grants Pass,  OR  97527

In operation 78 years, 14 years at this location.

Star Body Works proudly stands out as a trusted leader in the automotive repair industry, renowned for our commitment to excellence and customer satisfaction. We are certified by prestigious manufacturers, including Honda, Acura, GM, Infiniti, and Nissan. Our commitment to industry standards is further demonstrated by our I-CAR certification, emphasizing our expertise and proficiency in delivering top-tier repair services. At Star Body Works, we take pride in ensuring that every vehicle entrusted to us receives the highest standard of care, making us the preferred choice for discerning customers seeking unparalleled quality and manufacturer-approved expertise.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
BMW
Chrysler
Dodge
Fiat
GM
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (1,941)

Customers say
Overall Customer Satisfaction
Customers consistently praise Star Body Works for exceptional service quality, with many highlighting the outstanding communication throughout the repair process via regular text and phone updates. The shop receives high marks for professional, friendly staff who go above and beyond expectations, including providing detailed vehicle cleaning and timely completion of repairs. Many customers specifically appreciate the convenient Enterprise rental location next door and note that their vehicles look like new upon completion. The quality of workmanship consistently meets or exceeds expectations, with customers frequently mentioning excellent paint matching and attention to detail. While some customers experienced minor delays due to parts availability or insurance processes, the overall sentiment reflects strong satisfaction with both the repair quality and customer service experience.
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"Great customer service and communication. Once repairs got scheduled it went a lot faster ..." Read more
"Excellent customer service and great quality of auto body work! I would definitely recommend Star ..." Read more
"Nicely finished and customer service was excellent"
"Outstanding work and I excellent customer service!"
"Great customer service"
"... communicative when it came to updates on my vehicle. They finished it timely and made my bad experience accident better." Read more
"It was a job well done. And fast also, which I was thankful for. Thank you for your service ..." Read more
"They had the repair and paint job done before the weekend ... within 3 days!"
"Yall are quick"
"It was ready earlier than expected."
"Great customer service and communication. Once repairs got scheduled it went a lot faster ..." Read more
"They frequently reached out to me on the progress of my car"
"They were great about communicating and updating me about my vehicle"
"I was often texted with updates"
"Team was very communicative when it came to updates on my vehicle. They finished it timely and made my ..." Read more

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My Experience

Excellent service & completed in a timely manner. Appreciated the text updates often. Thanks You!

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My Experience

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Thank you

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My Experience

Looks new. Because of your repairs, Toyota was able to align sensors and fix sensor mounts that previously broke off.

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Repair Quality

A fiber is held in place under the hood by plastic attachments. Three of those were not put back. Mail them (or replacements) to me.

Customer Service

Still waiting for missing pieces, so cannot yet evaluate until job is complete. Sloppy work. Also paint had small rust chunks embedded in the paint (perhaps air gun rusted from condensation water from pressurization?)

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A job well done can't even tell it happen

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Repair Quality

Great people, great communication, and the truck looks great! 10/10

Customer Service

Good communication

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My Experience

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Repair Quality

Great job!

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My Experience

The entire team was great to work with. They were knowledgeable and kept me up to date with the repairs.

My Experience

The scraped lower front fender looks good as new. My estimator kept me informed during the repair. Life time warranty on paint and parts is reassuring of quality work.

Likely to Recommend

Star Body Works is conviently located next door to Enterprise Rental. The staff is highly professional in every aspect of customer relations. Their body work is high quality with an excellent warranty.

Repair Quality

All repairs were competed as planned. The final result appears to be excellent

Customer Service

I was kept informed by Richard throughout the entire repair process.

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My Experience

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Repair Quality

The reason for the 8 rating was because the work order didn’t get to the repair department and it caused a delay because I had to bring my car back for the additional repairs. The rest deserves a 10 rating, as the work on my car looks great, the staff was great to work with, and my car was shiny clean both inside and outside. Thanks again for making my car look like new.

Customer Service

My Experience

The staff at Star were Vera helpful and accommodating. Richard and Emily were great! I would certainly use Star again, and recommend them to my friends! Great experience!!

Likely to Recommend

Absolutely! Great people!

Repair Quality

My car looks great, and the folks there were very helpful and accommodating especially Richard and Emily! I’d use them again.

Customer Service

Same reason mentioned before. They provided me a loaner vehicle and paid for a rental because I had to go to California for several days.

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Star body works is professional and always does great work!

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To everyone that needs body work, I'll recommend you!!!

Repair Quality

Car looks like new!!

Customer Service

Super customer service!

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