Star Body Works - Grants Pass

4.9 (1,950reviews)
98%
715 Union Ave.,  Grants Pass,  OR  97527

In operation 78 years, 14 years at this location.

Star Body Works proudly stands out as a trusted leader in the automotive repair industry, renowned for our commitment to excellence and customer satisfaction. We are certified by prestigious manufacturers, including Honda, Acura, GM, Infiniti, and Nissan. Our commitment to industry standards is further demonstrated by our I-CAR certification, emphasizing our expertise and proficiency in delivering top-tier repair services. At Star Body Works, we take pride in ensuring that every vehicle entrusted to us receives the highest standard of care, making us the preferred choice for discerning customers seeking unparalleled quality and manufacturer-approved expertise.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
BMW
Chrysler
Dodge
Fiat
GM
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (1,950)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication, including regular text and phone updates throughout the repair process. Timeliness is frequently highlighted, with several customers noting repairs were completed ahead of schedule. The friendly, professional, and courteous staff atmosphere is repeatedly commended. Customers also appreciate the added touch of vehicles being cleaned and detailed before pickup. A few customers noted areas for improvement directly from their comments, including occasional delays in parts availability, isolated instances of interior damage discovered at pickup, and infrequent progress updates during longer repairs.
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"... updates on the car throughout the repair process. Way beyond what I expected." Read more
"Excellent customer service and great quality of auto body work! I would definitely recommend Star Body Works to others."
"... the second time, Star Body Works has fixed my Jeep. They do an excellent job, outstanding customer service and even detailed my Jeep inside and out before I ..." Read more
"... finish very kind professional and most important. They did an excellent job on my vehicle!! I would recommend them to anybody and enterprise ..." Read more
"The work completed was perfect. Their communication was great, and they went above and beyond on the repairs."
"... Body Works did an outstanding job on my repairs. They completed the work in a timely manner. Kept me updated on the progress. I would highly recommend ..." Read more
"Absolutely Wonderful, they finished with my vehicle a week early. Kept me updated and answered my annoying questions."
"It took longer than promised. It was there for about 1 month for repair. This was ok only for the reason that ..." Read more
"Its not there fault obviously but I was expecting to have my car back a lot sooner. But they said they werent sure how long it was gonna ..." Read more
"... to and worked with was very friendly and helpful. Appreciated the updates on the car throughout the repair process. Way beyond what I expected." Read more
"Team was very communicative when it came to updates on my vehicle. They finished it timely and made my bad experience ..." Read more
"Exceedingly pleased with all aspects of my car repair. The communication with regard to the repair timeline could not have been better. All the employees were most professional. Star Body ..." Read more
"... team at Star are very friendly and professional. I especially liked the communications letting know at what stage my vehicle was in throughout the repair process. ..." Read more
"We were only contacted twice in 14 days for progress reports."

Likely to Recommend

Repair Quality

Better than expected.

Customer Service

Returned Clean

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Repair Quality

Great service, polite, professional, friendly, excellent work

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

An honest shop they were able to repair the door without having to order new parts. Save me, money, gentlemen, I dealt with very professional and attentive to our needs good job

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Repair Quality

Great job

Customer Service

Returned Clean

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Repair Quality

Customer Service

Tyler was great. He gets an 11/10.

Returned Clean

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The bummer is front desk was amazing tow truck amazing but the work was done not great and have to bring it back in. Glass going all over us when the air went on all things that should have been found way before delivery especially as we were not in any hurry or rush to get it back

Repair Quality

I love the front desk they are so helpful and keep us up to date she is a 10/10 but so many things wrong with the vehicle after we got it back

Customer Service

Because of Emily

Returned Clean

My Experience

Tyler and the staff at Star were wonderful to work with and they sent me plenty of updates on the vehicle's progress during the repair.

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Repair Quality

Customer Service

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Repair Quality

My car looked and ran like new when they were done!

Customer Service

Very satisfied

Returned Clean

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Repair Quality

The staff was timely, communicated well, and clearly works on behalf of the customer.

Customer Service

Everyone was pleasant, professional and made the entire process easy, comfortable.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Excellent service & completed in a timely manner. Appreciated the text updates often. Thanks You!

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Repair Quality

Customer Service

My Experience

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Repair Quality

Thank you

Customer Service

Returned Clean

My Experience

Looks new. Because of your repairs, Toyota was able to align sensors and fix sensor mounts that previously broke off.

Likely to Recommend

Repair Quality

A fiber is held in place under the hood by plastic attachments. Three of those were not put back. Mail them (or replacements) to me.

Customer Service

Still waiting for missing pieces, so cannot yet evaluate until job is complete. Sloppy work. Also paint had small rust chunks embedded in the paint (perhaps air gun rusted from condensation water from pressurization?)

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Returned Clean

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Repair Quality

A job well done can't even tell it happen

Customer Service

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Customer Service

Returned Clean

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Repair Quality

Great people, great communication, and the truck looks great! 10/10

Customer Service

Good communication

Returned Clean

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Repair Quality

Customer Service

Returned Clean