Star Collision Center
In operation 19 years.
Star Collision Center has been serving our community since 2007. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer service to each of our customers throughout the repair process. We offer vehicles to our customers that will be leaving their only form of transportation for repairs. All insurance companies are welcome, as well as self pay. We offer a full service repair shop including body repair and mechanical repair making us your one stop shop.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0 -
Initially, customer service and the paint run would rate at a 2. After bringing my vehicle back, I was happy but the shop was unable to buff out the paint run leading to a 5 customer service and 3 for shop service. I left after that thinking I had to live with a paint run on my new vehicle. Upon further thought, i returned again and customer service made an appt to return my vehicle to redo and job and get the paint run out and they offered a rental. Customer service 9. Which I average out to a 5 overall. I still have to return my vehicle on March 30th for the redo and we'll see about shop service at that time.
Repair Quality - 2.0/5.0 -
Quality: Prior to driving my vehicle out of the parking lot, I found some paint runs, loose nuts. Fortunately, I was told to bring it back. Upon return the nuts were replaced and firm. The shop attempted to buff out the paint run without success.
Customer Service - 2.0/5.0 -
I had to call several times about when to make an appt to bring in my vehicle. Didn't get a return call. Finally on third or fourth call I told the receptionist not to take my number because i'm not getting any return calls for a few days. The receptionist took it upon herself and checked on my questions, called me back and helped me out. While my vehicle was in the shop, I never had a call on the progress or when I was supposed to pick on my vehicle. I was told it'd take 3 days or so and if any additional parts or time was needed, I'd be notified. Upon the 5th day, no call or whatever so I called the shop. I was told they needed additional parts. I wasn't informed during the process and I had to call several times on status of my vehicle and call several times to make appts.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0 -
While you had my car an employee of yours stole numerous items from our cars trunk! When we contacted you all we got was sorry!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
No follow ups which I think is very important especially if the timeline changes from 4 to 22 days.
Repair Quality - 5.0/5.0 -
I?m satisfied with the repairs and the car works well after the damages.
Customer Service - 2.5/5.0 -
Follow up calls are neglected even when a couple of voicemails were left for star collision.
Returned Clean
Likely to Recommend - 3.0/5.0 -
The work performed on my vehicle was awesome, not so much on customer service.
Repair Quality - 4.0/5.0 -
I would have liked a follow-up call from Star Collision Center once they received the parts to start working on my vehicle.
Customer Service - 3.5/5.0 -
The customer service I received at the begining (first day) was great! However, when I came in to pick up my vehicle, the front desk clerk was eating her lunch and was agitated when I interrupted her. She left the room without saying where she went or what she was going to do. She did come back after a few minutes with my paperwork, but at least have the courtesy to say "excuse me while I check on..".
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
After Star Collision completed the repairs my car looked better than it did before my wreck
Customer Service - 5.0/5.0 -
Rochelle and Ryan were absolutely amazing to deal with!