Sudden Impact Auto Body & Paint Shop, Inc.

5.0 (440reviews)
99%
6330 Mooresville Road,  Salisbury,  NC  28147
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Shop AssistantSparkles

This is a family owned and operated full service automotive repair facility. In addition to body repair and refinish services, we offer full mechanical repairs including alignments, tires, and North Carolina State inspections. We have been in operation for over 25 years with two generations working towards the common goal of providing the best customer service when people need it the most.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (440)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with many highlighting exceptional repair work that restores vehicles to like-new condition. The team is widely recognized for its honesty, professionalism, and treating customers like family. Communication is frequently commended, with customers appreciating timely updates via calls and texts throughout the repair process. Timeliness is another strong suit, with vehicles often completed ahead of schedule. Long-term loyalty is a recurring theme, with many customers returning for decades. A few customers noted isolated concerns around communication gaps and pricing transparency, but these appear to be exceptions in an otherwise overwhelmingly positive experience.
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"... different. Body shops other the past 50 years, I'm 82. Never have I received such a wonderful job. It was like a brand new car when I got it back. Above ..." Read more
"Sudden impact does a wonderful job! I have taken my cars to them since 2011. Never had anything to complain ..." Read more
"I am very satisfied with the repair quality. My car looks brand new."
"... existing parts had to be repaired, rather than replaced. The final results were even better than I expected! Thank you all for taking the time to do the repairs ..." Read more
"Incredible at every stage of the process! Kind, hard working, advocates of the customer!!!"
"They told me 2 weeks, but it was completed in 1 week."
"Car was ready on the exact day that was promised."
"Ive never seen such fast turnaround. Even when they said they were busy."
"Communication was excellent, time frame the work was done was fast , the results are outstanding"
"There is no better place to go for good service in a timely manner."
"Great staff, excellent communication, repair is to my very high standards."
"... painted in a pinch and they went above and beyond. Great communication and great work. Paint match was excellent!!!! Good job guys 10 out of 10 for me!" Read more
"Communication was very good."
"Always updated with status on work to be performed and recommended work if they see anything problematic"
"I would like to have had better communication regarding the status of my car being fixed. I called ..." Read more

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Great job as always.

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When I moved to South Carolina, the two things I knew I would miss the most are my mom and Sudden Impact. I took my vehicles to them for almost 10 years before I moved. Having a mechanic you can trust is incredible. Thank y’all.

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The repair quality is top notch.

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Kristen is awesome

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Very satisfied (10)

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Very satisfied with the work

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The BEST customer service anywhere!!! Always so nice, knowledgeable and helpful. I am always confident in the service I get. It makes me feel good just walking through the door. Thank You!

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I have recommended several people

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They take excellent care of you and listen to everything that you say

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I was very pleased with the way my car looked, and very pleased with the friendliness of all employees I had contact with. Brian was so very kind and very friendly. I would go back again, the only issue I had was it took 5 weeks to get my car back. I know things happen unexpectedly.

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Already have

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They are the best. Never take advantage.

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My Experience

My car looks absolutely great. You did an excellent job. I was very impressed . I will recommend Sudden Impact to anyone who needs work done.. Thank you so much

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Definitely

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Very happy with the results. I would recommend anyone to have work done

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Great service

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My Experience

Outstanding work on the Tundra body work. I wouldn't go anywhere else!! Thanks to Jess & Steve for going the "extra" mile!! Greatly appreciated..

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I have know the Shaw family, owners of Sudden Impact since the 1990. I had coolant leak issues on my 93 Ford Ranger I spent hours trying to find to no prevail. I knew the of oil leaks and other needed engine repairs I did not want to tackle that I know needed to be taken care of. Jesse, Sudden Impact's mechanic owned a 94 Ford with a 3.0l engine, was very well versed on the Ford 3.0l engine problems. Jesse got the engine running better than it had ever ran and he pointed out other future problems if not taken care of soon. Those future problems are not being addressed. Thank you Jesse.

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