Sunken Meadow Auto Collision

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Sunken Meadow Auto Body did a very nice Job on my bumper. Fixed it real well. Looks brand new. Plus, Sunken Meadow Auto Body works really well with Enterprise Car Rental.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.5/5.0 -

My husband wanted to give you a 1 but I gave a 3. The relationship you have with Enterprise is convenient. Several of your staff members are very nice - Tori and Tyler. Henry seems to have delivered on his promise and got me my car back on the 28th instead of the 31st, however it was far from the date I was originally promised. The car was not severely damaged and it wasn’t as if you uncovered major damage as you took the car apart. Someone dropped the ball or the communications and transparency is not up to par. Transparency and honesty goes a long way. Don’t hide behind the generic statements and updates like I was given. Maybe other people would be accepting of that approach. I was warned by several other people who have used your shop to not go there. We used your services previously and the experience was ok. However, not this time around.

Repair Quality - 4.5/5.0 -

So far the repairs seem to be good and holding up.

Customer Service - 2.0/5.0 -

Tori and the other front desk girl were nice and helpful. However, I was told conflicting information from the start of the process and was never given proactive updates other than the canned response “your repair will be ready by…”. Mind you I called the day after the accident on 7/8 and was told that I can come in the next day (7/9) to get the estimate, that the scheduling was July 27th. Went in the next day (7/9) and met with Mike (pretty sure that was his name). Took pictures, etc. he said he would email the estimate. I already told him I was going through insurance so when I logged on to the Stare Farm App there was no estimate but I did receive it a day or so later in my email. This was a Friday. I called back on Tuesday or Wednesday to say let’s book it. I was then told that the next available date was 8/12. How is it possible that in 2 days the timeframe increased from 7/27 to 8/12?! The car was drivable so I agreed to 8/12. I then asked why the estimate was not in the Stare Farm app. Blame was placed on State Farm. I said I would follow-up with State Farm. Miraculously before I could even reach out to State Farm the estimate was available in the app. 8/12 - brought the car to your shop. Tori walked through the paperwork with me and walked around the car. The adjuster, Michelle (believe that was her name) came out, walked around and noticed that there were some scratches along the back end of the car. She asked Tori who the insurance was and then proceeded to tell me that the car would not be available by the end of the following week or maybe the beginning of the next week (so 8/21; 8/25). I was shocked considering the minimal amount of damage. The car was not even going that fast to have damage underneath anything like Michelle alluded to. Received a call on 8/18 to tell me that the car won’t be available until 8/31. I asked to speak to someone. I was told the female adjust was out of the office after being put on hold. I just needed to understand why all of a sudden a whole other week+ was added to the date. In hindsight and speaking to other people and someone in the car insurance industry they told me usually estimates have the completion date on them. The original estimate emailed and uploaded to the app did not have estimated completion date on it. I was told that another adjustor would call me back after their meeting. This was around noon on 8/18. No one ever called me.as of 8/19 3 pm no call yet. So I called and Tori apologized that no one got back to me. Spoke to Henry. He told me they had to order an aftermarket fender. Henry said to call on Monday and he would have a better date/timeline for me. He expected the fender in on 8/19 or 8/20. I shared with Henry what I was told by Michelle and the timeline. Oddly enough I received a voicemail from Tori on 8/20 that my car is on schedule to be complete on 8/31. I didn’t call back because I was hoping this call was just part of your process. 8/24 - called Henry in the afternoon. He was not in, Giselle (not sure correct name) said she would have Henry call me. Spoke to Henry on 8/25 and he promised me it would be done by Friday of all goes right. He then said it would be done since he runs the shop. Friday, 8/28 - no call as to completion time. I happened to drive by the shop and saw my car in the bay. I noticed I had a voicemail from Tyler at 2:24 stating a clip broke and he asked to call him. I ran out of room to finish but I am sure you know the rest.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Everything and everyone was fine, just wished it didn’t take so long

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Tory and the team at Sunken Meadow Auto Body Collision did excellent work — professional, communicative, and easy to work with from start to finish. My car came back looking brand new, and Tory made a stressful situation simple. Highly recommend.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would definitely recommend you to anyone and everyone. Thank you

Repair Quality - 5.0/5.0 -

The body work on my Toyota Camry came out Awesome and the condition my car was returned was nicely detailed. I enjoyed my experience with Sunken Meadow Auto Collision from the minute I walked through the door. I would recommend your Collision shop to Anyone that needs auto repairs. Thank you!

Customer Service - 5.0/5.0 -

The staff was very professional and gave you a family atmosphere feeling.

Returned Clean

Likely to Recommend - 5.0/5.0 -

They are a class act - the workmanship is great

Repair Quality - 5.0/5.0 -

They did a great job repairing my car and flawless paint job. They have a very accommodating staff willing to do what it takes to make the process smooth. I have worked with them many times over the years and always a great experience.

Customer Service - 5.0/5.0 -

The staff is knowledgeable and friendly.

Likely to Recommend - 5.0/5.0 -

No question

Repair Quality - 5.0/5.0 -

Looks great and they even cleaned the car inside and out

Customer Service - 5.0/5.0 -

Very accommodating and very helpful and nice.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The customer service and repairs were stellar

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

worked with Mike and the entire process was better than I could have hoped

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks to the guys! The service was great!

Customer Service - 5.0/5.0 -

Great Service!