Supreme Collision

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car repair was completed within five days , two days before 4th of July which was greatly appreciated. The car was washed and vacuumed. Will recommend to others.

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I would never recommend anyone go there and deal with the belligerent customer service I received, both now and in the past

Repair Quality - 0.5/5.0 -

I was dumbfounded by the attitude I got from the receptionist at the front desk. She answered the phone by saying hello, hung up on my call as soon as I introduced myself. So I had to drive down there if I wanted an update. I would ask to speak with Brian about the status on my insurance, and she would just tell me it was not approved yet without even checking. When it was finally approved, I never got a call from Supreme. So I went down there myself to check on the rental reservation. She called some Call center in North Caronlina, so when I got to Enterprise on Airport, they had no confirmation for my rental. It took me an hour to find the call center she had called before things got squared away. So the car was fixed pretty quickly, and I got A call Saturday to pick up the car. On Monday, I stopped by to check on my reservation. Brian told me the payment had not been received, without bothering to check his email. So I left and he called me 30 minutes later to say the payment had been confirmed by insurance. So I went back to pick up the car and make a payment for some other damage to front end not covered by insurance. The other girl that helped me, not the receptionist, told me there was a 3% credit card fee. I asked why I had t been told this before, or I would have brought a check. She said there was a sign on the front door and the front desk. So whatever, I’m getting my card ready when the receptionist chimes Into the middle of our conversation to set me straight again on the policy. I replied that she didn’t need to get in the middle of my conversation. The receptionist went Ballistic and got on her walkie talkie and screamed, Brian come out here and take care of this customer before I do. It pretty much seemed like a direct threat to me. Brian came out and started yelling at me because the receptiinist was having a meltdown about my reply to her to stay outta my conversation with other people. Finally, everyone stopped yelling, I paid my bill, and Brian led me to my car. He didn’t bother to show me what had been done to the car. Same as he didn’t bother to show me Any kind of inspection last time I had the car fixed at your store. Finally, I go to my rental car to return it to Enterprise and settle my bill. Brian had already called them to pick it up without telling me. I asked him how I should deal with the insurance charge with Enterprise, and he said he had no idea. While I appreciate him trying to provide a good level of customer service to return the car, I didn’t even have time to inspect the rental car before they picked it up. I ended up losing a few small things, none of which really mattered. But I did lose my handicap parking sticker which I had to replace. I suggested to him too that he not get in the middle of my business without first telling me what is going on.

Customer Service - 0.5/5.0 -

Already answered

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional and very, very quick turnaround time. Will always use this company there might go to.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Supreme Collision did a fantastic job on my car. I thought it was a pretty good job until my wife got home and started raving about how much better the car looked. Thanks to JR and his team for taking good care of us. Much appreciated!!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very effective staff. Front desk and manager. Happy with the work and paint match

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

All great. Cool vibe with the staff and the shop!

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks for making this process and work an excellent experience!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

the work and follow thru was great however let us know that there is a service charge for using a credit card.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent repair done quickly. Couldn’t ask for anything more.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean