Susi Auto Body

4.9 (1,448reviews)

98%

(617) 282-4942

53 Freeport St., Dorchester, MA 02122

98%

See Photos

53 Freeport St.
Dorchester, MA 02122

Get Directions Website Email

About Susi Auto Body

See Photos

53 Freeport St.
Dorchester, MA 02122

Get Directions Website Email

Susi Auto Body specializes in a complete service experience. When a customer has an accident, the situation can be extremely confusing and exhausting. Here at Susi Auto Body, we specialize in handling all communications with your insurance company, providing on-site rental vehicles with no deposit, and providing a finished product that is second to none. We employ a highly trained staff of appraisers, customer service representatives, auto body technicians and painters that make up a service team like no other. As a third generation, family-owned business, we have repaired vehicles for generations of families, including some families of four generations. We take pride in knowing that our work has stood the test of time and transcended generations of families. Please, ask around about us. Our customer’s opinion of our service and finished product is extremely important to us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

Vietnamese

Hours

Sun	Closed
Mon	7:00 am - 5:00 pm
Tue	7:00 am - 5:00 pm
Wed	7:00 am - 5:00 pm
Thu	7:00 am - 5:00 pm
Fri	7:00 am - 5:00 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

Call

Website

Reviews (1,448)

Sort By:
Newest
Rating

1,251 Customers Rated

5 Stars

74.6% Complete

(1080)
4 Stars

7.8% Complete

(113)
3 Stars

1.8% Complete

(26)
2 Stars

1.1% Complete

(16)
1 Star

0.5% Complete

(7)
< 1 Star

0.6% Complete

(9)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return, complete with interior detailing as a bonus. The team receives high marks for professionalism, friendliness, and making stressful post-accident situations feel manageable. Communication is a standout strength, with customers appreciating frequent text and phone updates throughout the repair process. Timeliness is also frequently highlighted, with many vehicles completed ahead of schedule. A few customers noted minor areas for improvement, such as occasional delays beyond initial estimates and isolated concerns about email notification accuracy and small finishing details, as mentioned directly in their feedback. Overall, satisfaction levels are exceptionally high, with the vast majority of customers enthusiastically recommending the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"... unlike anything Ive had with other repair shops. The repair on my car was flawless, like nothing ever happened, and they matched the paint perfectly. What impressed ..." Read more

"Looks like car was never damaged to begin with. Staff went as far as to vaccuumwipe down the interior ..." Read more

"... Susi was knowledgeable, friendly, and very helpful. The new door and paint job was perfect. I especially liked the detailing inside the car as ..." Read more

"... and for getting everything done so efficiently. The quality of the repair and attention to detail truly exceeded my expectations. Highly recommend this shop to anyone needing professional, ..." Read more

"The quality of the repair was excellent. My car looks great, and Im very happy with the work that was done."

"... and I did not expect it to be repaired so quickly. Susi returned it to me within two weeks, and they also detailed the inside very nicely." Read more

"... know when the car was going to be ready for pick-up. The car looked like new and was clean when I pick it up. Which was earlier than initially expected." Read more

"Everything was fixed properly and got the car back early."

"... awesome! They were super friendly, communicative and my car was done much faster than I even expected." Read more

"Great customer service! My car was ready in the allotted time quoted by the shop."

"... very informative and friendly. At any point in time I knew the status of my car repair and the estimated completion date." Read more

"... fantastic! From the moment I dropped off my car, the team kept me updated every step of the way with great communication about the status of the ..." Read more

"Really appreciated the text message updates; it was communicative without being intrusive."

"... communication, the team was very professional and kept me updated every step of the way" Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... unlike anything Ive had with other repair shops. The repair on my car was flawless, like nothing ever happened, and they matched the paint perfectly. What impressed ..." Read more

"Looks like car was never damaged to begin with. Staff went as far as to vaccuumwipe down the interior ..." Read more

"... Susi was knowledgeable, friendly, and very helpful. The new door and paint job was perfect. I especially liked the detailing inside the car as ..." Read more

"The quality of the repair was excellent. My car looks great, and Im very happy with the work that was done."

"... and I did not expect it to be repaired so quickly. Susi returned it to me within two weeks, and they also detailed the inside very nicely." Read more

"... know when the car was going to be ready for pick-up. The car looked like new and was clean when I pick it up. Which was earlier than initially expected." Read more

"Everything was fixed properly and got the car back early."

"... awesome! They were super friendly, communicative and my car was done much faster than I even expected." Read more

"Great customer service! My car was ready in the allotted time quoted by the shop."

"... very informative and friendly. At any point in time I knew the status of my car repair and the estimated completion date." Read more

"... fantastic! From the moment I dropped off my car, the team kept me updated every step of the way with great communication about the status of the ..." Read more

"Really appreciated the text message updates; it was communicative without being intrusive."

"... communication, the team was very professional and kept me updated every step of the way" Read more

Ngoc (Lexus owner) reviewed 9/24/26

Amazing job. Well done guys Thank you so much !

Jose (Lexus owner) reviewed 9/24/26

"I'm truly impressed with Susi Auto Body. My car looks fantastic, like new again. The team was professional, attentive, and clearly takes pride in their work. Highly recommend."

Jennifer (Honda owner) reviewed 9/24/26

I’d recommend Susi any day! John and Tony are awesome! Both communicated properly and explained in details exactly what they would do and how long it would take!

Between Tony and John, you won’t have any questions or worry! As a returning customer, I trust susi with my car needs! Truly efficient and professional!

Patrick (Subaru owner) reviewed 9/21/26

Vanhneda (Toyota owner) reviewed 9/21/26

Fantastic work

Really great team of people. So kind and helpful. The work done on my car was amazing. Like new! And it was done in a timely manner. Highly recommended!!

Alton (Toyota owner) reviewed 9/21/26

Excellent welcoming and friendly. Thank you guys job well done

Arun (Audi owner) reviewed 9/21/26

Outstanding work

Toni is awesome! Accurate about timing and delivered on time. Waited 10 minutes beyond closing time.

Jeanne (Subaru owner) reviewed 9/16/26

Great service, communication and timing.

Dorothy (Dodge owner) reviewed 9/15/26

James (Volvo owner) reviewed 9/14/26

Justin was great - for looks like new - couldn’t ask for more

Nicholas (Toyota owner) reviewed 9/11/26

Eddy (Jeep owner) reviewed 9/10/26

The front bumper they painted has dripping all over it. And I cant get it repaired because people dont know if it’s the paint or the clear that dripped

Customer service was amazing

Christina (Toyota owner) reviewed 9/8/26

Arvin (Honda owner) reviewed 9/7/26

Calvin (Honda owner) reviewed 9/3/26

Great customer service 👏 👌🏿

Burrell (Kia owner) reviewed 9/2/26

the only issue was that i needed to wait about 20 minutes while car was washed/vacuumed

Joanne (Volkswagen owner) reviewed 8/31/26

Any time I need auto repair service I go to Susi Auto Body. I am always satisfied and this time was no different. Thank you all so much for your professionalism and kindness

Luan (Lexus owner) reviewed 8/28/26

John performed very well his customer service for client . Justin also handled the payment and paper work quickly. Thank you for your good service

Tiffany (Jeep owner) reviewed 8/25/26

Shanna-Kay (BMW owner) reviewed 8/24/26

The quality of the repair was excellent. My car looks great, and I’m very happy with the work that was done.

Tony was awesome! He provided great customer service, was helpful throughout the process, and made the overall experience a positive one. I’m very satisfied with the service I received from Susi Auto Body.

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Most auto body shops offer a written warranty on their repairs. Check with your auto body shop to understand their warranty.

Susi Auto Body

About Susi Auto Body

Reviews (1,448)

1,251 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 1.5/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?