Susi Auto Body

5.0 (1,419reviews)

99%

(617) 282-4942

53 Freeport St., Dorchester, MA 02122

99%

See Photos

53 Freeport St.
Dorchester, MA 02122

Get Directions Website Email

About Susi Auto Body

See Photos

53 Freeport St.
Dorchester, MA 02122

Get Directions Website Email

Susi Auto Body specializes in a complete service experience. When a customer has an accident, the situation can be extremely confusing and exhausting. Here at Susi Auto Body, we specialize in handling all communications with your insurance company, providing on-site rental vehicles with no deposit, and providing a finished product that is second to none. We employ a highly trained staff of appraisers, customer service representatives, auto body technicians and painters that make up a service team like no other. As a third generation, family-owned business, we have repaired vehicles for generations of families, including some families of four generations. We take pride in knowing that our work has stood the test of time and transcended generations of families. Please, ask around about us. Our customer’s opinion of our service and finished product is extremely important to us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

Vietnamese

Hours

Sun	Closed
Mon	7:00 am - 5:00 pm
Tue	7:00 am - 5:00 pm
Wed	7:00 am - 5:00 pm
Thu	7:00 am - 5:00 pm
Fri	7:00 am - 5:00 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

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Website

Reviews (1,419)

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Rating

1,227 Customers Rated

5 Stars

74.5% Complete

(1057)
4 Stars

8% Complete

(113)
3 Stars

1.8% Complete

(26)
2 Stars

1.1% Complete

(16)
1 Star

0.4% Complete

(6)
< 1 Star

0.6% Complete

(9)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding service quality, with many noting repairs that made their vehicles look brand new, including complimentary interior detailing as a pleasant surprise. The team is widely recognized for professionalism, friendliness, and going above and beyond. Communication stands out as a major strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is another highlight, as many vehicles were completed earlier than promised. A few customers noted minor areas for improvement, such as more personalized email communication and ensuring all components are properly secured upon completion, but these were exceptions in an overwhelmingly positive body of feedback.

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Service Quality
Timeliness
Communication

"... unlike anything Ive had with other repair shops. The repair on my car was flawless, like nothing ever happened, and they matched the paint perfectly. What impressed ..." Read more

"... and for getting everything done so efficiently. The quality of the repair and attention to detail truly exceeded my expectations. Highly recommend this shop to anyone needing professional, ..." Read more

"Customer service was amazing and they did an immaculate job on the repair! Will go to Susi again and have already recommended ..." Read more

"... truly go the extra mile for their customers. The quality of their work and customer service is unmatched. Im beyond happy with each experience — theyve have ..." Read more

"... and I did not expect it to be repaired so quickly. Susi returned it to me within two weeks, and they also detailed the inside very nicely." Read more

"... know when the car was going to be ready for pick-up. The car looked like new and was clean when I pick it up. Which was earlier than initially expected." Read more

"The service and communications were excellent. The repairs were made on time and at a high quality."

"Representative said car would be available in 1 week. He seems surprised when I appeared skeptical. The ..." Read more

"Great friendly staff. They kept me up to date with repairs on a daily basis and I always know when the car was going to be ready ..." Read more

"Really appreciated the text message updates; it was communicative without being intrusive."

"... fantastic! From the moment I dropped off my car, the team kept me updated every step of the way with great communication about the status of the repairs. They were so accommodating ..." Read more

"The service and communications were excellent. The repairs were made on time and at a high quality."

"... communication. Just think need more personalized, got an email that my vehicle was picked up when it wasnt yet which was not ideal" Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication