Team Collision Center Ewing

Likely to Recommend - 2.0/5.0

Repair Quality - 0.5/5.0 -

Took 2 months, I was treated as a liar car was given to me with issues so I had to go back and get them fixed

Customer Service - 2.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

The team was amazing! Friendly and professional. I will recommend them to my friends.

My Experience - 5.0/5.0 -

Excellent service!! Ewelina was amazing had us completely up to date on everything. And made me feel 100% sure my car was in good hands!!

Likely to Recommend - 5.0/5.0 -

Awesome guys I would tell anyone and everyone to go there all the time no doubt.

Repair Quality - 5.0/5.0 -

Couldn’t even tell the accident occurred. Drove like dream.

Customer Service - 5.0/5.0 -

Amazing service! Guided very well through the whole process!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The team at NJM is very punctual

Customer Service - 5.0/5.0 -

The team at NJM is very punctual

Returned Clean

Likely to Recommend - 5.0/5.0 -

Great with communication, and the repair job was done very well cosmetically.

Repair Quality - 4.5/5.0 -

The car looks great. So far, I have been very pleased with the service. There was one instance of the car not starting remote when I initially received the car back, but that problem has seemingly stopped.

Customer Service - 4.5/5.0 -

The car looks great. So far, I have been very pleased with the service. There was one instance of the car not starting remote when I initially received the car back, but that problem has seemingly stopped.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Professionalism. Persistence.

Customer Service - 4.5/5.0 -

Thorough and efficient

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good work, vehicle looks like new

Customer Service - 4.5/5.0 -

Communications could be a tad more frequent. I understand the constrains but a weekly update on the repair, especially when the process is several weeks long, would be appreciated. Customers need to plan for rental cars, etc.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Excellent communication and service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent communication. Repairs top notch.

Customer Service - 5.0/5.0 -

Excellent communication .

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

none

Customer Service - 5.0/5.0 -

none

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were so kind and professional. Did an amazing job….

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Accurate estimate of needed repairs for damage to my car. Ease of completing paperwork. Timely completion of repairs, with ongoing communication. Lovely, friendly, professional personnel who made experience easy. Car was repaired to excellent condition.

Likely to Recommend - 5.0/5.0 -

No contest. Best shop I’ve experienced

Repair Quality - 2.5/5.0 -

It was Frank Lucci, my agent, that was responsible for sorting out all the problems that I wasn’t able to solve.

Customer Service - 1.0/5.0 -

The agent that was assigned to my claim, Melinda Wentworth, never called me to introduce herself or to explain the process that Liberty Mutual would follow to redeem my deductible amount of $250.00. I received an invoice only from her which gave the incorrect name of the auto body shop from where LM advised me to use. The invoice further stated that the net check for the incorrect auto body shop would be sent to my home. Why would I get a provider’s check? I have no idea, and I couldn’t reach her for comment, although I called once and emailed Ms. Wentworth twice last week, she failed to reply. Today, she returned my call. I’m not pleased with the transfer from excellent agent Frank Lucci, to a random agent unable or unwilling to assist me. My insurance premiums for the bundle of home/auto insurance are paid automatically each month from a debit account. This collision was said initially to be the fault of the driver who collided into my car by a helpful LM agent who reached out to me with helpful information. There should be no burdens whatsoever placed on loyal, current policyholders as I have been burdened from the onset. I still have no answers or information, as Ms. Wentworth called me today and abruptly hung up the phone when I voiced my displeasure at her lack of customer care. Nothing has been resolved at present, and I have been summarily dismissed by agent Wentworth.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.5/5.0 -

Manufacture delayed repair for 4 months.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Visible adhesive under door decoration

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good service, and quality.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you for your help in bringing my car back to it's normal condition

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very professional and the quality of work was outstanding!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very Professional work and went beyond what I expected thank you

Customer Service - 5.0/5.0 -

Explained the whole process completely

Returned Clean