The Body Shop

4.7 (1,873reviews)
92%
1042 S. Wilcox Drive,  Kingsport,  TN  37660

In operation 52 years.

We are a family owned business that have been serving the community since 1974. Our goal is to provide high quality repairs in a timely basis. We do give a lifetime warranty with our work for as long as the customer owns their vehicle. We provide a high level of customer communication throughout the repair process, including email and text messages. We are a direct repair facility for most insurance companies but will work with any.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (1,873)

Likely to Recommend

Repair Quality

Job well done!

Customer Service

Likely to Recommend

Highly recommend

Repair Quality

They were awesome. Great to work with and everything went very smooth. Highly recommend

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Best place in this area to get body work done.

Repair Quality

Great job and even washed and vacuumed my car.

Customer Service

Very knowledgeable and friendly staff. Did not feel rushed and treated with respect.

Likely to Recommend

Repair Quality

Customer Service

My Experience

The Body Shop replacements and repairs, done on my car, was done very professionally and now it looks almost like new! They got the work done earlier than I expected and completed extra work that I asked to be done too. So now I am having them put on a new headlight to match the other headlight, which was replaced. I am almost glad the deer T- boned me, because my car looks so much better. I hope to be able to get the trunk door to open, so that lock can be replaced with a new one at a more reasonable price. Right now the lock is temperamental and only opens once in a while.

Likely to Recommend

We have always preferred The Body Shop.

Repair Quality

I am now waiting for The Body Shop to call me to replace my right headlight.

Customer Service

Mike did a great job taking care of my car. He answered my questions and also fixed some repairs that were not covered by insurance. They also did a nice job cleaning my car.

Likely to Recommend

Very nice that it was detailed inside also

Repair Quality

Customer Service

Likely to Recommend

Been there before worst service I have received from them

Repair Quality

When my wife picked up the vehicle no one walked her out and went over it with her. She went back in to show to chips in the door but they had all gone to lunch but and older man named Charlie.. He walked out(not sure if he even worked there) looked at it, rubbed on the 2 spots and said don't worry about it, it has clear coat on it and it won't spread. Then when we paid our deductible they charge$27 more for using a card without disclosing that information. My wife called back and said she would have paid with a Chevy to save the fee, the receptionist got rude. Told her if she could be back in 40 min she guess she could exchange it for her. My wife said she could be there in 10 and was. This is the first time we have been treated so poorly. Especially after the car rental incident.....ugh what a nightmare.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Easy to work with them.

Customer Service

Likely to Recommend

Repair Quality

They done an excellent job. I would highly rate and recommend them.

Customer Service

My Experience

Very fast, very professional. Excellent customer service. Would definitely recommend to anyone.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Already have told some people!!!

Repair Quality

It was an awesome job .., it was just perfect!!!

Customer Service

The personal were very attentive and made it easy to drop off my car and pick it back up…,

Likely to Recommend

Repair Quality

Customer Service

Desk clerk tried to put me off a month and I had to escalate with the guy that gave me the estimate and timeline

Likely to Recommend

Did great work I would recommend then to anyone

Repair Quality

Very well pleased

Customer Service

Very helpful

Likely to Recommend

Repair Quality

Great work and great customer service

Customer Service

Likely to Recommend

Repair Quality

They did a very good job fixing my car

Customer Service

Likely to Recommend

Repair Quality

Customer Service