Toyota of Kingsport Collision Center
In operation 3 years.
We are the only Toyota and Lexus Certified Collision Center within 100 miles. We are operating under new ownership and management as of September 2023. We also specialize in automotive collision repairs for most major brands. Our sales, service and parts departments are available for all of your automotive needs. We also have a on-site rental program for your convenience as well as on-site glass installation. We are excited to be an extension of the Toyota/Lexus family.
- Free Estimates
- Insurance Company Assistance
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The work turned out great, only took a bit longer but we were taken care of with a fine rental (Toyota). We will recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very satisfied
Likely to Recommend - 5.0/5.0 -
Highly recommend this repair shop.
Repair Quality - 5.0/5.0 -
Outstanding job on my Lexus.
Customer Service - 5.0/5.0 -
Was updated on each step of the repair!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great
Customer Service - 5.0/5.0 -
The Customer Service at Toyota of Kingsport is absolutely fantastic! Everyone went above and beyond to help in any way that they could! They even called enterprise to make sure that they were arriving to pick me up for the rental car. Ashley was especially helpful throughout the entire process from start to finish!
My Experience - 5.0/5.0 -
All the persons I encountered were nice and helpful. My vehicle was delayed through nobody’s fault. Kingsport worked with me to resolve the problem and were very nice about doing so.
My Experience - 5.0/5.0 -
Thank you for your excellent service and work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
I would If it was a Toyota
Repair Quality - 4.5/5.0 -
My vehicle came back looking great. Just need time to actually drive it to feel secure about any repairs.
Customer Service - 4.0/5.0 -
They could have give more progress updates. My vehicle was there from June 3rd to August 5th. Initially they said 30-45 days.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Lexus of Kingsport is a “class” dealership to deal with. Best service department I have ever experienced!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated the continual update on the repair process.
Likely to Recommend - 4.5/5.0 -
Yes!!!!
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
It was good.
My Experience - 5.0/5.0 -
Everyone was knowledgeable and professional, thank you
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Repair looks great. It took a very long time, which was frustrating. Had to call AAA because battery terminals were loose and became unconnected after a few days.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Christine Morrison is the owner, however.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I was very pleased with Katie’s communication. She truthfully made it easier to know exactly what was happening. I understand the process of supplemental pieces and waiting for insurance approval; however, if insurance hasn’t responded after days, let the customer know! That can be handled much much better and speed the process up. The final work product was great and vehicle was cleaned thoroughly. The time it took, though, could have been faster. Again, thank you to Katie. She’s an asset to you in being a liaison.