The Frederick Motor Company

4.8 (795reviews)
97%
One Waverley Drive,  Frederick,  MD  21702

In operation 109 years, 53 years at this location.

With a tradition of over 100 years of automotive excellence, The Frederick Motor Companies Body Shop is a full collision repair facility that services almost all makes and models of foreign or domestic vehicles . We work closely with our customers and insurance companies to ensure that we can return your vehicle to a pre-accident condition as quickly as possible. We are also fully equipped to handle repairs on aluminum body vehicles. We also use PPG Envirobase paint As North America's best-selling waterborne basecoat, the ENVIROBASE® High Performance paint system is the industry leader for color-matching accuracy and increased throughput utilizing an environmentally friendly and progressive technology. Shop is also an I-car Gold Class certified shop, as well as a Ford certified collision network vendor

Services
  • Free Estimates
  • Insurance Company Assistance
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (795)

Customers say
Overall Customer Satisfaction
Customers consistently praised the repair shop for delivering outstanding quality work, with many noting their vehicles looked brand new upon return. The team received high marks for professionalism, friendliness, and going above and beyond expectations. Communication was a standout strength, with customers appreciating near-daily text updates and proactive phone calls keeping them informed throughout the repair process. Timeliness was another highlight, as numerous vehicles were completed ahead of schedule. Customers also appreciated complimentary interior and exterior cleaning of their vehicles. A few customers noted areas for improvement, including unexpected cost increases without prior notification, occasional delays, and minor finish imperfections under the clear coat, as mentioned directly in their feedback.
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"... satisfied. Best repair experience I have had in decades. The quality of work performed was superb, and the project was delivered on time. Also, the staff is very friendly ..." Read more
"Body work is excellent. Perfect match on the paint job. Staff professional and friendly."
"Great service. Work completed in a very timely manner. I was kept informed of the timeline for completion ..." Read more
"Repair was for a broken body panel clip. Panel is now in place but still not solid. Estimate was for around $350. Final bill was or over ..." Read more
"It looks great until you do get close a bit, the side panel that got repainted has some small debris under the clear coat so there is some small bumps ..." Read more
"A full 24 hours ahead of the anticipated completion date"
"... door. there were no dents, but painting was required. repair 3.5 days. just in time for my holiday weekend travel." Read more
"Not the original date, but I was notified of the delay in a timely manner and the reason for the delay, which stemmed from supply chain ..." Read more
"my car was repaired in one day it was cleanedinside n out"
"Excellent body shop and staff. Repairs were done ahead of time and truck was fully detailed inside and out! Excellent work they definitely ..." Read more
"... to the day I picked it back up was very easy. And the text updates every day was a great way to be kept appraised of the progress of the work. Well done!" Read more
"... service. Work completed in a very timely manner. I was kept informed of the timeline for completion and received updates on the progress. Repair manager ..." Read more
"... and when I returned it. The process was easy and communication was great as well as the text messages and online portal. My car looks great! Thank you!" Read more
"... communications I received was that the vehicle was completed - no mention of the additional $1200 charge" Read more
"... Company and they are always wonderful to work with. They are transparent, communicative and do great work." Read more

My Experience

Staff were very friendly, explained everything thoroughly, kept me updated and repairs look great. And my car was cleaned up beautifully, inside and out.

Likely to Recommend

Repair Quality

Everything went so smoothly. The staff were great and very friendly. All repairs look great and they even detailed my car. Very happy with the whole process.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Quick job and looks fantastic! Great communication and friendly staff. Thank you : )

Likely to Recommend

Repair Quality

Emily was a great customer service representative

Customer Service

Emily great

My Experience

Both of the service advisors, David and Emily were fantastic. It was obvious to me that they wanted to get my car fixed and back on the road. Answered all of my questions, especially the insurance related ones that didn't make any sense to me at first. Great people, caring, quick and I'm more than satisfied with the results.

Likely to Recommend

For customer service yes. For bodyshop quality work depend.

Repair Quality

I want give a 10 to services and those services are so friendly and helpful. Dave and Emily are awesome 👌. Reason for give it a 8 because of quality of work on paint job kindly of ok ok. Wheel was painted and already start peeling out in less 24 hrs. Also the clear coat paint hmm not the best. Can do better.

Customer Service

Dave and Emily are excellent customer service

Returned Clean

My Experience

Great service, everyone was super friendly, very responsive.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Everything looks great. Car was spotless both inside and out when I picked it up. Great communication throughout and it was even completed two days earlier than expected

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I've used other body shops before and wasn't nearly as pleased as with Ford motors. Highly recommend.

Repair Quality

Couldn't be more pleased with their work. Can't even tell there was any damage.

Customer Service

Communication was very good.

Returned Clean

My Experience

Great job and always go above and beyond!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I always do if i can do it.

Repair Quality

Excellent like always.

Customer Service

Every person working in that office are always nice and helpful with everything and every doubt I may have.

Returned Clean

Likely to Recommend

Repair Quality

Great service from reception, service writer etc.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Quoted me $7200 and came in at $6100. Quoted me 30 days, finished in 20.

Customer Service

Dave rocked! Constant contact! Had minor issue and Dave fixed the same day!

My Experience

Likely to Recommend

Repair Quality

Great service. Work completed in a very timely manner. I was kept informed of the timeline for completion and received updates on the progress. Repair manager kind and polite and called with updates. Would highly recommend Frederick Motor Company. Great experience.

Customer Service