Thoma Auto Body

My Experience - 5.0/5.0 -

Very nice and easy experience!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great communication and friendly staff

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Wayne and crew were awesome

Customer Service - 5.0/5.0 -

Wayne and crew were awesome

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very happy with work

Customer Service - 5.0/5.0 -

Everyone was very friendly, willing to help if possible

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Wayne was fantastic, couldn't have asked for a better advocate when getting repairs on my jeep

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 0.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent job Everyone extremely helpful and kept us informed throughout the repair. Great customer service Thanks

My Experience - 0.0/5.0 -

Got my car less than 60 days ago from a dealership. Had a collision which resulted in visible damage to the fender and front bumper. Was able to drive the car approximately 3 miles to Thoma to have vehicle repaired. Worked with Chris. He came outside with me and we looked at the car together. He said based on his expertise and with what he sees he will have to replace the fender, bumper, front right bearing, front right wheel hub. He will also have to align the car after he is finished with all of the work. All of the work done was the work recommended by Chris. I was happy to get a call earlier than Chris had set expectations for saying that my car was finished. I went back to Thoma for the second visit, paid Chris 3200 dollars cash, and was told that I was good to go. Immediately upon leaving I realized that the steering was extremely off centered and that there's simply no way a front end alignment had been done. Chris told me that there was a misunderstanding between him and his crew and that the front end alignment was done before the front suspension work. If you know anything about cars you know how ridiculous this statement is. But I ignored it and dropped the car back off on my 3rd total visit to Thoma for a single job as I had already paid for the job to be completed and wanted to ensure that the job was done correctly. After approximately another 24 hours I was able to pick up my car again, on my 4th visit to Thoma for the same thing. I picked the car up and started towards home and once again immediately realized that the car was still not fixed. There was a ton of play in the steering and it was making noises from the front right side that has just been "worked on". This was this past Saturday. I attempted to call back right then and there but it was close to closing time and that Chris had already left for the day and that I would be called by Chris first thing Monday morning to discuss my car having not been fixed. I received no call Monday morning as was promised so I called myself. I was told that "all the work I had requested done was finished". I was told that there was "normal wear and tear on the rear suspension but nothing that would be able to explain the noises and lack of steering described". I was then told that I should "take it to a mechanic". That's what I thought I had done but I was wrong. I took the car to another mechanic, where I was told that the rear suspension is completely off and that it would need to be fixed first and then realigned. The very first price given was 534 additional dollars. I was told that the alignment in the rear was so blatantly bad that the car is unsafe to be on the road. I had to have it towed back to my house... Another 120 dollars. I once again went to Thoma to once again try to reason with Chris. I was told that "the work we did was the work you asked for". I was told by Chris that the 3200 dollars worth of work that they did on my car was not at all a guarantee of the car being safe or even drivable. I was never told any of this when I picked my car up the second time. The rear suspension was never even mentioned until the call that was placed this morning, after my requested callback was blown off. I requested a refund for some of this unfinished work and was told no and that he didn't care who I complained to. I was robbed by Thoma. Total fraud. Let me leave in a death trap after taking my money. Didn't even mention that the car was unsafe to drive.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Terrible. Put me in a car that nearly killed me and my dog. Never mentioned a word about the car being unsafe.

Customer Service - 1.0/5.0 -

I wouldn't use Thoma auto body if I needed a dent polished out.

Returned Clean

My Experience - 5.0/5.0 -

I am very satisfied and please with the repair experience, with the Thoma Auto Body experience, and with your customer service experience. Great and awesome job well done. My Chevy Cruze thanks all of you as well. Smiling!

My Experience - 5.0/5.0 -

Door needs touch up

My Experience - 5.0/5.0 -

Looks new. Detailing the interior is above and beyond. I will recommend you to friends

Likely to Recommend - 5.0/5.0 -

Already did

Repair Quality - 5.0/5.0 -

Looks new

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They fixed my car quick! And it looks great!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job and attention to detail on my Jeep Gladiator thank you so much

Customer Service - 5.0/5.0 -

Great job and attention to detail on my Jeep Gladiator thank you so much

Returned Clean

My Experience - 5.0/5.0 -

This was the best experience I’ve had with an auto body or even a car dealership! You all are so kind and professional. I truly appreciate you all!

Likely to Recommend - 5.0/5.0 -

I already posted on social media how awesome you all are!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Everyone was so nice and helpful!

Returned Clean

My Experience - 5.0/5.0 -

Just want to thank your whole crew for a job well done plus making me feel so comfortable about the whole thing -- I am so thankful to all

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Most reliable

Repair Quality - 5.0/5.0 -

Car looked great

Customer Service - 5.0/5.0 -

Did what I wanted

Returned Clean