Thoma Auto Body

Likely to Recommend - 2.5/5.0

Repair Quality - 1.5/5.0 -

I have to come back to get it fixed, as the repaired panel is popping off. This is really difficult for me to arrange with my busy schedule so it’s unfortunate I have to make the time to drive back out there

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Would have liked to had the option to pay for new headlight on opposite side of repair.Also was missing splash shield on front fender on opposite side of repairs.Both items could have been discussed and would have been paid for separately.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Could have offered to change out non covered headlamp to match new one replaced.Its fogged out and not clear.Also the passenger side front fender splash guard is missing and would have paid for the extra items separately.

Customer Service - 2.5/5.0 -

New front end with new headlight on covered side.I would have liked to have had the 0ption to purchase a new headlight to match since my non covered headlight is fogged out looking.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

This was my first experience with anything like this and I expected problems. You guys were very professional, did the work quickly and the truck looks great. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very friendly

Customer Service - 5.0/5.0 -

Very friendly

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0 -

Bad customer service

Customer Service - 0.5/5.0 -

Bad customer service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied with the customer service and friendliness of the staff. Excellent work on my vehicle. I was even rude on the phone and the employee demonstrated self control advising me to take that issue up with insurance and it was all handled.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thoma takes care of our Fleet needs in a timely manner.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Wayne communicates very well.

Returned Clean

My Experience - 5.0/5.0 -

Great customer service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 2.0/5.0 -

Very bad quality of painting, drilling of the back bumper (huge hole discrepancy over 5mm to place back parking sensor) As a result - one of back parking semsors is blocked in the hole and does not work). Also - huge difference in white painting from front to back car doors in the left side of the car. It seems paint is spaying over the car uncontrollled. There is a visual evidence for bad work. Total unprofessional work

Customer Service - 1.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would most definitely refer them to others

Repair Quality - 5.0/5.0 -

Fix the issue fast. Customer service is great. The representative was great. The body shop people did a great job. I would totally recommend them.

Customer Service - 5.0/5.0 -

They are great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Have taken several vehicles to Thoma for repairs, and am always happy with the work you guys do. I want to especially thank Wayne for his help with everything. He’s a fantastic person and great representative for Thoma.

Customer Service - 5.0/5.0 -

Same as prior remark

My Experience - 5.0/5.0 -

Austin was very nice to work with. superb service Thanks Austin

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean