Tony Rotella's Body Shop, Inc.
In operation 47 years, 16 years at this location.
Tony Rotella's body Shop Inc. has been in business since 1979. A full Service Auto Body Shop that offers complete automotive care for your vehicle. Strong relationships with all insurance companies ensures a seamless repair process. We are the only complete automotive care facility in central New York. We offer Body Repair, Mechanical Repair, as well as aftermarket Accessories. Feel free to stop in and see our state of the art repair facility, were sure you wont be disappointed
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The convenience of Rotellas dealing directly with the insurance and car rental company and keeping me informed was an extremely satisfying experience. I can’t thank the entire team enough for making my CRV so pretty. Well done! 👏👏👏
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the work
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Love the service at Tony Rotella’s!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great work on the main job. The attempt to apply the touch up paint, while not actually part of the main job, is already showing rust.
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
All I can say is I would recommend you guys to everyone who needs bodywork done on their car.
My Experience - 5.0/5.0 -
All body work was excellent. There was an alarm that was never on before PDC? I'm researching to see if it's something I can turn off. We will need a detailed report about the bolts/ threads and findings related to the caliber / brakes being improperly installed. ( not tightened/ missing). Thank you for such detailed service and care for my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You did an outstanding job. Your entire crew treated my vehicle with professional care. After driving it home (NC) I fell in love with it all over again. Thank you for your attention to detail and the small Stuff. Yall "rock" wih car care & auto body repairs.
Customer Service - 5.0/5.0 -
I was informed with progress of repairs as needed in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication and turnaround time for repairs was amazing. Very pleased and will bring you all the business that I can. I know that I can trust your crew to do their job and once I get a unit moved in I am able to trust the process and wait for the estimate and once approved I can wait for the invoice without having to worry. Smooth professional process appreciate all of you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I really appreciated your patience and willingness to answer questions and explain things about an often opaque and potentially frustrating process dealing with insurance in relevant, clear ways. The quality of the work was excellent, and I was surprised to see the car had been washed and cleaned, a nice touch. Will be recommending you to others.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Car looks amazing
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I have had to have my car in twice in the last year for body work. Each time my experience at Rotella’s has been outstanding! While no one wants to have their car in the body shop, you all made the experience easy and pleasant. Each time my car came out looking just like it did when it rolled off the showroom floor! Your technicians are miracle workers and I truly appreciate their effort and hard work!! I would recommend Tony Rotella’s to anyone! Keep up the good work!!
Likely to Recommend - 5.0/5.0 -
My family has used Tony Rotella’s before and will continue to use it…and recommend it!!
Repair Quality - 5.0/5.0 -
As I mentioned in the previous survey, my experience with Rotella’s was excellent. They did exceptional work on my car. When I show people where the damage was, they are impressed at the quality of workmanship. They say, “you’d never know it was damaged!” My interactions with the staff, especially Jenn, were always so helpful, patient and kind. Always professional and knowledgeable! A five star rating and recommendation for everyone at Tony Rotella’s!!!!
Customer Service - 5.0/5.0 -
See previous comment. However, the customer service was outstanding!! Jenn was awesome. So kind and knowledgeable. Always one step ahead of me on paperwork and questions! Give her a raise!!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
P.d.r. was very good, but other repairs were excellent. Very satisfied!
Customer Service - 5.0/5.0 -
Very knowledgeable, and great to work with