Town & Country Ford, Inc.
At the Town and Country Ford Collision Center we repair each vehicle as if it were our own. Our staff wants to meet your every need and we will continue to give back to the Bessemer, AL area and surrounding areas that have supported us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
No. Initially took 2 months or more to be notified my parts were here. Probably 6-8 phone calls from my insurance agent. Then call with apologies. Supposed to be 12/10. No message so I called and was told it had "to be put back together" and would not be ready until 12/13. Then I got message "to confirm I had picked up my vehicle. Called and got answer machine. So no. I am not happy. I was told it would take a week to fix. This makes it 11 days if you don't count weekends. Funny I was not happy with initial company I had chosen so I picked you and it was still a mess. Left message on your answer machine.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
The vehicle was in better shape when I left it than when I picked it up. There are new scrapes, tape residue, a nick and scape in the wheel and tar dropplets over much of the vehicle. Also didn't notify when they found misrepaired work from a previous body shop, and just kept going with attempting to fix it and left a gap, blaming it on the previous shop.
Customer Service - 2.5/5.0 -
As previously stated, no communication when an issue was discovered.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would recommend, because the final product is good.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Sherry done a great job of keeping me informed of the process they were doing thanks for all you done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Sherry done a great job of keeping me informed of the process they were doing thanks for all you have done.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Good work