Town & Country Ford, Inc.
At the Town and Country Ford Collision Center we repair each vehicle as if it were our own. Our staff wants to meet your every need and we will continue to give back to the Bessemer, AL area and surrounding areas that have supported us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
the shop a 10, customers service a 5
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The detail work was grat
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Bringing truck in tomorrow morning to have job finished
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Customer Service - 5.0/5.0 -
Customer service at repair shop was satisfying. I did a problem with Town and Country Collision automated response through text messages. I received multiple text messages giving me the status of my repairs. The vehicle was not ready for pickup after text messages said my car would be ready January 24 2017. I wasted a trip coming down there. The repairs were completed when I came for pickup except my driver door handle was broken, so I had to get that fixed free of charge. In the end, everything worked out great.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
It took 6 weeks to get my suv repaired. i am still not satisfied with the work that was done . But i was just tired of all the hassle
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I really appreciate the service and support from town and country great job guys
My Experience - 0.0/5.0 -
I showed them a spot in bottom of door passenger side they touched it up with paint but it sticks out the panel should have been removed waned painted and clear coat added. It is just s painted ruff to the touch and not shiny. I know it is there I just hope if I trade it it will not count against me
My Experience - 5.0/5.0 -
Very happy in the way it turned out great job.
My Experience - 5.0/5.0 -
Wonderful staff. Awesome experience.
My Experience - 0.0/5.0 -
I worked with Brittany who was very kind. However, expectations were set and not managed. We had an accident on the way to visit UA. We had our car towed there for repair. When it was completed, I was told I could fly into the airport and someone would pick me up. Brittany was my contact person. I let her know a week before I was arriving. She said to call when I landed and someone would pick me up. I called at 9:15 am upon landing. At 11:00 am I called inquiring about my ride. I was told me no one was back to come get me. I waited another hour - at noon I called and still no car was available. I was furious - got in a taxi and came and picked up my car. She apologized but never did she call me during my wait to let me know a car was not available. I am in a customer service industry myself. When I set expectations, I try to meet them or keep my clients informed. I am not sure where the communication broke down in your company but it was not good. So a service I was expecting never happened. I waited 3 hours - got the taxi. I had a 6 1/2 hour drive ahead of me that day. I sure would have appreciated being told sorry but we can not get you. Outcome could have been better - I spent the $68, came picked up my car and headed home 3+ hours earlier. However, I was waiting on a complimentary service that apparently doesn't exist. As I shared with Brittany at the end - the last experience is what people remember. When expectations are set - they should be followed through,