Towne Body Shop, Inc

4.8 (864reviews)
98%
1298 Stratford Ave,  Stratford,  CT  06615

In operation 49 years.

Towne Body Shop is a family owned business serving the area since 1952. Our goal is to guide our customers through the repair process from estimating, coordinating with the insurance companies, car rental, and high quality repairs. We guarantee our work for as long as you own your vehicle.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Russian
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
BMW
Chrysler
Dodge
Fiat
Genesis
Hyundai
I-Car
Infiniti
Jeep
Nissan
Ram
Subaru

Reviews (864)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or showroom-ready upon return. The team is widely recognized for professionalism, friendliness, and going above and beyond expectations. Regular and proactive communication throughout the repair process is a standout highlight, with customers appreciating being kept informed every step of the way. Timeliness is another strength, with several repairs completed ahead of schedule. A few customers noted minor areas for improvement, including occasional delays in proactive updates and isolated concerns about personal belongings and incomplete requests, as mentioned directly in their feedback.
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"... the time to make sure everything was done right. My car looks absolutely amazing, and I couldnt be happier with the results. Its clear that they take pride ..." Read more
"A10 is not enough for Towne. The quality and service is outstanding. This was the best body shop experience I have ever ..." Read more
"... and treated me with respect throughout the process. The quality of work on my car was outstanding — it looks like new again! Every detail was handled with care, and you ..." Read more
"They took very good care of my car all repairs were done efficiently and it looks like brand new . Car was handed to me very clean and shiny . Repairs ..." Read more
"Highly skilled craftsman who are really good !"
"They did a great job and finished ahead of schedule."
"The team worked hard to get my car done earlier then promised and it looked like a brand new car when I picked ..." Read more
"Towne got me my car back 5 days ahead of schedule and it looked beautiful inside and out! They went ..." Read more
"Excellent updates, delivered the job early as promised, excellent work done, thank you"
"... they take real pride in their craftsmanship. The turnaround time was also quicker than I expected, which was a great bonus. I highly recommend this ..." Read more
"I was kept well informed throughout the whole process. The people I interacted with were very knowledgeable ..." Read more
"They kept me updated the whole time and were super transparent. I always think repair shops are trying to take advantage ..." Read more
"... perfectly. The vehicle was kept safe and secure, all my questions were answered quickly, and the staff was very friendly. Professional service and great communication. Highly ..." Read more
"Thorough - communication was pleasant and regular."
"... finish. The quality of the work is excellent, and I was regularly updated along the way. Although I hope to need service like this again, ..." Read more

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My Experience

work done professionally and ahead of schedule.

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Very professional and great communication!

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Excellent customer service!

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My Experience

My Experience

10/10 the experience went so smoothly, my car looks amazing! Loved that they kept me in the loop during the process and that everything was done how it should be and not rushed! Would highly recommend, went in for an estimate and they took my car same day helped me figure out the rental car situation and just gave me such peace of mind!

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My Experience

I can't say enough how seamless working with Towne was. From the estimate with Nik, to the flawless repairs, helping me coordinate my rental, and the stellar communication from Alyssa every step of the way - 100% positive experience and will be recommending them to anyone who needs body repair work.

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My Experience

I’m extremely pleased with the work done on my car! From start to finish, the experience was great. The team was professional, friendly, and took the time to make sure everything was done right. My car looks absolutely amazing, and I couldn’t be happier with the results. It’s clear that they take pride in their work and truly care about their customers. I highly recommend this auto body shop to anyone looking for quality work and great service!

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My Experience

Car was returned in excellent condition, Towne Body Shop did a superb job. Work took longer than expected, and cost to insurance company was higher than expected.

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My Experience

Amazing work, phenomenal customer service.

My Experience

Very professional and kept me informed on a regular basis. DON'T LOSE ALYSSA!!!

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Gene was knowledgeable, understanding, and communicative. A+

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I had an excellent experience with the entire team. Gene was professional, courteous, and very helpful throughout the repair process. They kept me informed, answered all of my questions, and made what could have been a stressful experience very easy. The repair was completed beautifully, and my car looks great. I truly appreciate the excellent customer service and attention to detail. I would highly recommend this body shop to anyone needing quality work and exceptional service.

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