Toyota of Irving Inc.
In operation 58 years, 48 years at this location.
Here at Toyota of Irving Collision we specialize in all makes and are committed to excellence that shows. Why choose a Toyota Certified Collision Center for your repair needs? Faster repair completion to get you back on the road State-of-the-art repair equipment to ensure quality repair work.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
This has no reflection my service advisor Chris. Came in for regularly scheduled maintenance and was expecting my Toyota Tundra TRD Pro to be ready for pickup, as stated by the service advisor, in 2-3 hours. When I didn't receive a call, I called them and asked for a status update. I was told an incident occurred. The technician working on my truck lowered it with my driver-side back door open and onto a machine, bending the whole door so it could not be closed again. The whole door had to be replaced along with the hinges. My advisor told me it had been taken to the body shop to see what needed to be done to repair it. I was in shock. Had I not called and asked what happened, would they have even told me? Fast forward to today. My third visit (I've had to leave after inspecting the truck and make them redo the work) after the accident to pick up my truck. I was expecting my service bill and the body shop to be covered, obviously (as a business owner myself, this is what I would've done to show good customer service). I was told they discounted my $700 bill to $500, and that is all that could be done. I asked if this accident will show up on my Carfax and affect the value of my truck when I go to sell it. The Service Director (Josh Morales) told me he could not provide any written assurances if issues arise and that I should not have expected the service to be free. He made it seem like they did me a favor by fixing the damage they caused and giving me a small discount. He could give me no assurances and no further discounts. I've serviced my truck at this dealership 3 times this year, spending thousands of dollars. I did not expect this low level of customer service from this dealership. This is not how good business is done. You do not let a customer leave unhappy when your business caused an accident. I would give zero stars if I could. DO NOT USE THIS DEALERSHIP FOR ANYTHING.
Repair Quality - 0.5/5.0 -
This is not a reflection on my service advisor Chris. He did everything he could to handle this situation. Came in for regularly scheduled maintenance and was expecting my Toyota Tundra TRD Pro to be ready for pickup, as stated by the service advisor, in 2-3 hours. When I didn't receive a call, I called them and asked for a status update. I was told an incident occurred. The technician working on my truck lowered it with my driver-side back door open and onto a machine, bending the whole door so it could not be closed again. The whole door had to be replaced along with the hinges. My advisor told me it had been taken to the body shop to see what needed to be done to repair it. I was in shock. Had I not called and asked what happened, would they have even told me? Fast forward to today. My third visit (I've had to leave after inspecting the truck and make them redo the work) after the accident to pick up my truck. I was expecting my service bill and the body shop to be covered, obviously (as a business owner myself, this is what I would've done to show good customer service). I was told they discounted my $700 bill to $500, and that is all that could be done. I asked if this accident will show up on my Carfax and affect the value of my truck when I go to sell it. The Service Director (Josh Morales) told me he could not provide any written assurances if issues arise and that I should not have expected the service to be free. He made it seem like they did me a favor by fixing the damage they caused and giving me a small discount. He could give me no assurances and no further discounts. I've serviced my truck at this dealership 3 times this year, spending thousands of dollars. I did not expect this low level of customer service from this dealership. This is not how good business is done. You do not let a customer leave unhappy when your business caused an accident. I would give zero stars if I could. DO NOT USE THIS DEALERSHIP FOR ANYTHING.
Customer Service - 0.5/5.0 -
This has no reflection my service advisor Chris. Came in for regularly scheduled maintenance and was expecting my Toyota Tundra TRD Pro to be ready for pickup, as stated by the service advisor, in 2-3 hours. When I didn't receive a call, I called them and asked for a status update. I was told an incident occurred. The technician working on my truck lowered it with my driver-side back door open and onto a machine, bending the whole door so it could not be closed again. The whole door had to be replaced along with the hinges. My advisor told me it had been taken to the body shop to see what needed to be done to repair it. I was in shock. Had I not called and asked what happened, would they have even told me? Fast forward to today. My third visit (I've had to leave after inspecting the truck and make them redo the work) after the accident to pick up my truck. I was expecting my service bill and the body shop to be covered, obviously (as a business owner myself, this is what I would've done to show good customer service). I was told they discounted my $700 bill to $500, and that is all that could be done. I asked if this accident will show up on my Carfax and affect the value of my truck when I go to sell it. The Service Director (Josh Morales) told me he could not provide any written assurances if issues arise and that I should not have expected the service to be free. He made it seem like they did me a favor by fixing the damage they caused and giving me a small discount. He could give me no assurances and no further discounts. I've serviced my truck at this dealership 3 times this year, spending thousands of dollars. I did not expect this low level of customer service from this dealership. This is not how good business is done. You do not let a customer leave unhappy when your business caused an accident. I would give zero stars if I could. DO NOT USE THIS DEALERSHIP FOR ANYTHING.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job. Alec was terrific about keeping me updated. I would recommend them to anyone with body damage.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Alec was excellent about keeping me updated. My truck was repaired and washed when I got it back. Toyota of Irving collision center was excellent.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
good job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Gracias
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Your team at Toyota of Irving is very professional and truly puts the customer first. Everyone I worked with was helpful, respectful, and focused on making sure I had a great experience.
Repair Quality - 5.0/5.0 -
Bernard and his team were extremely helpful throughout the entire process. They made sure the service and insurance adjustment were handled quickly and helped get my vehicle back to me as soon as possible. I truly appreciate their communication, support, and the quality of the work. I can’t thank them enough for making the process as smooth as possible
Customer Service - 5.0/5.0 -
Customer service was always polite, helpful, and informative. They kept me updated throughout the process, answered my questions, and made everything easy to understand. Overall, I was very pleased with the level of service I received.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bernard is a good service guy to work with. He’s upfront about the damage and costs estimates. I did not once felt like he’s trying to upsell me on some repairs that I don’t actually need.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
They are right on point. But could have been better on reaching out to the customer after dropping off the vehicle. The customer do not know much or nothing about the auto parts, so please take some time to explain before actually start working on it.
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I will recommend Kevin to everyone
Repair Quality - 5.0/5.0 -
Kevin was amazing. He is the best
Customer Service - 5.0/5.0 -
Great
Returned Clean
My Experience - 5.0/5.0 -
Great service from the friendly front desk team, who are also bilingual a helpful touch! Alec P. was fantastic warm, honest, helpful, and punctual when returning my car. I truly recommend this Toyota of Irving location!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Alec P. was an outstanding advisor, friendly, honest, and extremely punctual. Throughout the process, he took the time to explain every option thoroughly and patiently answered all my questions. I had never experienced such respectful and sincere treatment at a collision center, which made the entire process smooth and trustworthy. I highly recommend him to anyone seeking a reliable and transparent collision center experience.