Westway Ford Collision Center

5.0 (1,725reviews)
99%
801 W Airport Fwy,  Irving,  TX  75062
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Shop AssistantSparkles

In operation 39 years.

Westway' s Collision Center is a large full service repair facility. Our friendly staff and highly trained body and paint technicians ensure top quality repairs. Westway Collision has achieved I-CAR Gold status and is Ford Certified. Our facility is complemented with state of the art equipment.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (1,725)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles were restored to like-new condition. The team received strong recognition for professionalism, friendliness, and attentiveness throughout the repair process. Communication was a standout highlight, with customers appreciating frequent updates via phone, links, and direct contact, keeping them informed every step of the way. Many noted repairs were completed on time or even ahead of schedule. Extra touches such as vehicle cleaning and detailing were also appreciated. A few customers noted isolated concerns including facility appearance and occasional delays, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... looks better than the day I bought it a year ago. Bodyshop at Westway is second to none. Communication was consistent and I always felt in ..." Read more
"Westway Ford Irving did an excellent job on my Infiniti. The paint was very well matched. I would definitely ..." Read more
"... professional, kept me updated throughout the process, and the repairs were completed on time. My truck looks and runs like new, and I truly appreciate the quality of the work. ..." Read more
"Thank You Westway! The Team went above and beyond to make sure that I was taken care of ! Very Friendly staff. I will recommend your services ..." Read more
"... the updates on the link provided was helpful. The completion of our vehicle was finished earlier than predicted which was even better and we were satisfied with ..." Read more
"... of the best experiences Ive had with a body shop. They had my car repaired within a week." Read more
"Estuvo listo antes de lo previsto. Mil gracias"
"Good service. Unfortunately, it took twice as long as planned."
"The work completed was flawless and they communicated with us through the entire process! 5 stars all the way!"
"... explained to us in detail. After leaving our vehicle communication was easy and constant, seeing the updates on the link provided was helpful. The completion of our vehicle ..." Read more
"I was informed every step of the repair process with updates. The vehicle looked great these professionals did ..." Read more
"... customer service ever offered from any Body Shop and updates were provided on a timely manner" Read more
"... experience with the team. The repair process was smooth, communication was clear throughout, and the final results exceeded my expectations. The staff was professional, efficient, ..." Read more

My Experience

Great customer service, no mismatched paint, reasonable price, sent emails daily with updates on the process, only took a week to complete the work I needed.

My Experience

My Experience

Kevin went above and beyond to help me. Lucky to have hom’

Likely to Recommend

Repair Quality

Kevin went out of his way to help. He is the BEDT!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will recommend Westway Ford Collision Center to anyone looking for a shop.

Repair Quality

I am very satisfied. The staff was great and the repairs were completed in a timely manner.

Customer Service

Customer service was great. Ana was very professional and helpful throughout the entire process. Kevin was super cool, too.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Incredible service as always. Got us in and out so we had our rental for half the time insurance thought it should take. Can’t recommend enough!

Likely to Recommend

Repair Quality

My vehicle has never looked better. Services were quick and easy and they gave me frequent updates.

Customer Service

Great customer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

1. There were some new scratches on the tail gate. 2. They also forgot to put in the mat in the truck bed, necessitating another trip. 3. We received messages everyday that it was on schedule. When the day can, we received a message that it wasn't ready. They missed the schedule

Customer Service

Anna was very pleasant

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everything was great! From the moment I spoke with Anna on the phone until the moment when I received my vehicle in a timely manner.

Likely to Recommend

Repair Quality

Customer Service

Ana went above and beyond and called Enterprise to have someone pick me up at the body shop so they could drive me to Enterprise where I got a rental.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

thanks for the great job. I am totally satisfied. Thanks, Mohamed

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Siempre se los a recomendado

Repair Quality

Ana es muy efficiente y siempre cumple con mis expectations por eso que siempre confio en su equipo que siempre van aser muy buen trabajo y Ana Maria siempre te atiende con mucha amabilidad es por eso que siempre confio mis carros para que me los arreglen gracias por todo Ana Maria en Westway ford

Customer Service

Completamenta muy sastifecha

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very satisfied; my truck turned out great. I recommend them 100%. Ledwin did an excellent job, Anita provided excellent service, and they delivered it to me sooner than I expected.

My Experience

Very happy with repairs, Elena

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the thoroughness that was used.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing service and professionalisms from Kevin and Anna. Made it easy for me after the accident.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

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