Town East Ford

4.9 (6,376reviews)

98%

(972) 682-5730

18411 Lbj Fwy, Mesquite, TX 75150

98%

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18411 Lbj Fwy
Mesquite, TX 75150

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About Town East Ford

See Photos

18411 Lbj Fwy
Mesquite, TX 75150

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 54 years, 31 years at this location.

At Town East Ford, we take care of you like our family. We have been dedicated to providing quality collision repairs for over 40 years. Our highly trained professionals, top of the line facility, and customer comes first attitude sets us apart as North Texas’ #1 collision center.

Services

Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	7:00 am - 6:00 pm
Tue	7:00 am - 6:00 pm
Wed	7:00 am - 6:00 pm
Thu	7:00 am - 6:00 pm
Fri	7:00 am - 6:00 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

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Dodge

Fiat

Ford

Honda

Hyundai

I-Car

Jeep

Nissan

Ram

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Website

Reviews (6,376)

Sort By:
Newest
Rating

5,633 Customers Rated

5 Stars

79.1% Complete

(5046)
4 Stars

6.1% Complete

(390)
3 Stars

1.2% Complete

(76)
2 Stars

0.8% Complete

(54)
1 Star

0.3% Complete

(20)
< 1 Star

0.7% Complete

(47)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, excellent communication, and timely repairs. Many highlighted how thoroughly they were kept informed throughout the repair process via calls, texts, and emails. Repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return. Several customers mentioned vehicles were completed ahead of schedule, and many appreciated the added touch of receiving their cars cleaned and detailed. A few customers noted minor improvement areas, including occasional delays due to parts availability, and isolated concerns about repairs needing follow-up visits. Overall, the vast majority expressed strong satisfaction and willingness to recommend the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"... very impressed with the outcome of my car..Wow!!!! You guys did an amazing job!!! Very professional .. friendly staff and the estimated time I was given ..." Read more

"Highly appreciated!! They did a nice job, car looks the same as when I bought it.holded my hand the whole process. Very professional, ..." Read more

"... done to her car. Overall both were done perfectly. I highly recommend you guys to anyone needing bodywork and paint." Read more

"Completely satisfied. Amazing work. Premier customer service. Super grateful."

"Can't improve perfection."

"Great service and my vehicle got fixed on time"

"My car was ready 2 days before the promised date"

"... amazing job!!! Very professional .. friendly staff and the estimated time I was given when my car would be ready was just that…the exact date….Thanks for all ..." Read more

"... stars for customer service and communication. But I did think it took a bit longer than it should have." Read more

"... Friday car was totally repaired by previous Monday really created hardship on return of rental and pickup of car." Read more

"I was updated during every step of the process. Even made aware of back-ordered parts and the delays they caused."

"Customer service was AWESOME!!! Staff kept me updated on the status of the repairs. Very consistent and frequent updates."

"Excellent communication as to progress of repair"

"I did not receive a phone call about the status. I had to continue calling to see if it would be ready."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... very impressed with the outcome of my car..Wow!!!! You guys did an amazing job!!! Very professional .. friendly staff and the estimated time I was given ..." Read more

"Highly appreciated!! They did a nice job, car looks the same as when I bought it.holded my hand the whole process. Very professional, ..." Read more

"... done to her car. Overall both were done perfectly. I highly recommend you guys to anyone needing bodywork and paint." Read more

"Completely satisfied. Amazing work. Premier customer service. Super grateful."

"Can't improve perfection."

"Great service and my vehicle got fixed on time"

"My car was ready 2 days before the promised date"

"... amazing job!!! Very professional .. friendly staff and the estimated time I was given when my car would be ready was just that…the exact date….Thanks for all ..." Read more

"... stars for customer service and communication. But I did think it took a bit longer than it should have." Read more

"... Friday car was totally repaired by previous Monday really created hardship on return of rental and pickup of car." Read more

"I was updated during every step of the process. Even made aware of back-ordered parts and the delays they caused."

"Customer service was AWESOME!!! Staff kept me updated on the status of the repairs. Very consistent and frequent updates."

"Excellent communication as to progress of repair"

"I did not receive a phone call about the status. I had to continue calling to see if it would be ready."

Alma (Acura owner) reviewed 8/6/26

Highly would recommend

TE Ford always does an excellent job on our auto body repairs.

Prompt!

Mari (GMC owner) reviewed 8/6/26

Kendall (Ford owner) reviewed 8/6/26

Jared (Ford owner) reviewed 8/5/26

Rick goes above and beyond to make sure it is done right. He stayed in contact the whole time and kept us up to date. His customer satisfaction is on point. Will not use another body shop as long as he is there.

Samantha (Mazda owner) reviewed 8/3/26

Scott (Honda owner) reviewed 8/1/26

Taneshea (Ford owner) reviewed 7/30/26

Outstanding service!!! Beyond exceeded expectations

Maria (RAM owner) reviewed 7/30/26

Yes, we do recommend it.

Promp and attentive to my questions.

Jessica (Toyota owner) reviewed 7/30/26

Ron (Ford owner) reviewed 7/30/26

Great experience. Friendly people who communicated effectively and did excellent work. Completely satisfied.

Vicente (Ford owner) reviewed 7/30/26

Translated from Spanish by Carwise

Translate review to English

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Gracias por el excelente trabajo

Pone piesas usadas no son nuevas

El trabajo es bueno pero ponen piesas que son usadas y cobran muy bien

Lynell (Ford owner) reviewed 7/27/26

Miguel, was the best he made sure my car was perfect!!!

Great!!

Kay (Jeep owner) reviewed 7/27/26

Very friendly & informative personnel.

Kenneth (Ford owner) reviewed 7/27/26

This was my second time using Town East Ford for repairs. I was very pleased with the service the first time and the second time service did not disappoint. The quality of work is recommended. Thanks

Alicia (Ford owner) reviewed 7/27/26

Gonzalo (Ford owner) reviewed 7/27/26

Issues

Christopher (Nissan owner) reviewed 7/24/26

The work was great. Looks amazing. I've been here more times than I want but each time Town East Ford has taken care of me. Which is why I keep coming back.

Brittany (Ford owner) reviewed 7/24/26

The team was great at communication and I felt that they were safe and efficient. I had a tight deadline and live hours from the location and the team made sure that they hit the time frame I had available and were realistic with dates given

Donald (Ford owner) reviewed 7/23/26

Job well done!

Juanita (Hyundai owner) reviewed 7/23/26

They were very professional and awesome!

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There is no legal requirement that you obtain more than one collision repair estimate for your vehicle repairs.

Town East Ford

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Schedule an estimate appointment

Explore easy payment plans powered by Sunbit

About Town East Ford

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Schedule an estimate appointment

Reviews (6,376)

5,633 Customers Rated

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 3.0/5.0 -

Repair Quality - 3.0/5.0 -

Customer Service - 3.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?