Town East Ford

4.9 (6,423reviews)
98%
18411 Lbj Fwy,  Mesquite,  TX  75150
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Shop AssistantSparkles

In operation 54 years, 31 years at this location.

At Town East Ford, we take care of you like our family. We have been dedicated to providing quality collision repairs for over 40 years. Our highly trained professionals, top of the line facility, and customer comes first attitude sets us apart as North Texas’ #1 collision center.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
GM Basic
Honda
Hyundai
I-Car
Jeep
Nissan
Ram

Reviews (6,423)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, clear and proactive communication, and timely repairs. Many highlighted that staff went above and beyond, keeping them informed at every step via calls and texts, which greatly reduced stress during the repair process. Repair quality was frequently described as flawless, with vehicles returned looking brand new and often detailed inside and out. Several customers noted their vehicles were completed ahead of the promised date. A few customers mentioned minor concerns, including parts mismatches, delays due to back-ordered parts, and isolated communication gaps, all noted directly from customer comments. Overall, the vast majority expressed high satisfaction and willingness to recommend the shop to friends and family.
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"Highly appreciated!! They did a nice job, car looks the same as when I bought it.holded my hand the whole process. Very professional, friendly, and understanding. ..." Read more
"... done to her car. Overall both were done perfectly. I highly recommend you guys to anyone needing bodywork and paint." Read more
"Completely satisfied. Amazing work. Premier customer service. Super grateful."
"Everything was clean, shiny, and new looking. We appreciated the kindness of the staff and the professional way ..." Read more
"They gave my baby back to me flawless!"
"I was kept informed along the way and my truck was completed earlier than expected. Repairs were completely handled."
"My car was ready 2 days before the promised date"
"Vehicle was done early!"
"... stars for customer service and communication. But I did think it took a bit longer than it should have." Read more
"The representative needs to be more careful on expected repair dates. Was told parts came in on Friday car was totally ..." Read more
"Informed 100% of the time. Loved the communication."
"Excellent communication as to progress of repair"
"I did not receive a phone call about the status. I had to continue calling to see if it would be ready."
"Was not contacted prior to repair work beginning"

My Experience

My hood was replaced quickly and it looks amazing. Everyone in the service center and car rental was amazing! Kevin was awesome!

My Experience

Great job

Likely to Recommend

Repair Quality

Everyone i dealt with was friendly and professional. Thanks to Rick Garner for his help and keeping us updated on progress. We had worked with Rick before he does NOT Disappoint!!

Customer Service

Returned Clean

My Experience

This is second time I brought my Honda here. Alex’ s team did not disappointed me. Great job, just like first time. Thank you.

Likely to Recommend

Repair Quality

Second time had my Honda for repair. Very good as a first time. Thank you.

Customer Service

Alex rocks!!!

Returned Clean

My Experience

Car looked grest when I picked it up. Everyone the body shop were super nice and very helpful. Car was ready before promised.

My Experience

Amazing experience all the way around. I was informed along the way and did not have to call to check in. The repair looks amazing and the attention to detail was spot on! Thank you!!

Likely to Recommend

Im recommending town east ford collision to EVERYONE

Repair Quality

The quality of the repair looks amazing!

Customer Service

I was alerted through out the process, wonderful community!

Returned Clean

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Always good, efficient, friendly, and quality service

Customer Service

Helpful and very timely

Returned Clean

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My Experience

I had an outstanding experience working with Miguel, the body shop estimator at Town East Ford. From start to finish, Miguel provided exceptional customer service, and his attention to detail was truly second to none. He kept everything organized, communicated clearly throughout the process, and made sure the repairs were handled exactly as they should be. To top it off, the repairs were completed ahead of schedule, and the quality of the work exceeded my expectations. My truck looked fantastic, and it was obvious that Miguel and the entire body shop team take great pride in their work. I highly recommend Miguel and the body shop at Town East Ford to anyone needing collision or body repair work. Professional, efficient, and committed to quality — a true 5-star experience!

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Returned Clean

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Returned Clean