Caliber - Mesquite

4.9 (1,356reviews)
98%
1422 U.S. 80 Frontage Rd,  Mesquite,  TX  75149

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,356)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff being described as professional, friendly, and caring. The quality of repairs receives high marks, with many noting their vehicles look brand new or better than before. Communication stands out as a major strength, with customers appreciating regular updates via text and phone calls throughout the repair process. Timeliness is generally excellent, with many repairs completed ahead of schedule. Customers frequently highlight the thorough cleaning service and attention to detail. The rental car coordination and insurance handling are also appreciated. While most experiences are overwhelmingly positive, some customers noted occasional communication gaps and minor issues requiring follow-up visits.
Select to learn more
"They are awesome, great customer service they keep you updated at all times. Definitely recommend to ..." Read more
"You and your team went above and beyond and we are so grateful! Thank you for the timely repairs on our ..." Read more
"Customer service was Amazing And Everything was exceptional and on a timely matter well done :"
"... with the service I received at Caliber Collision. The team was professional, communicative, and made the entire repair process smooth and stress-free. ..." Read more
"Superior customer service and workmanship. Great communication and done ahead of schedule. Thank you ..." Read more
"It was completed early."
"Fixed sooner than expected"
"Repairs were done super quick. By far best and quickest bodyshop I have used!"
"Caliber Collision was very efficient and did a wonderful job in less than half the time originally ..." Read more
"Took 6 weeks. Original date was before Christmas, then right after, then no date."
"Great work, kept me informed though the hole process"
"There was a profound lack of communication, especially the last few weeks. There were promises ..." Read more
"... minutes to assess and get an estimate for timeframe. We werent contacted until Wednesday with an update after we called" Read more
"I appreciated the text messages with updates on progress."

Likely to Recommend

Repair Quality

Customer Service

My Experience

I was updated every step of the repairs

Likely to Recommend

Repair Quality

Customer Service

My Experience

The service provider (Ethan) was very good at communicating the status of my car throughout the repair process. Everyone was nice and helpful. The repairs look great and did not take too long.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I am very satisfied with the work that was done to my car . You are very lucky to have Ethan . Two thumbs up for that young man Every one was very nice . Thanks

Likely to Recommend

I would

Repair Quality

I am very satisfied. No complaints at all .

Customer Service

Great service

Returned Clean

Likely to Recommend

Repair Quality

My car was nice and clean when I picked it up!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The team was very respectful and did an amazing job. I am very happy with the repairs and attention to detail.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great customer service, efficient service. Caliber kept me updated on every step. Definitely recommend!

Customer Service

Great customer service is hard to find!

Returned Clean

My Experience

Staff is super friendly! Everyone I talked to explained the process very well. Work was done amazingly and finished ahead of schedule. I’m sad I lost a few decals to the process but totally worth it! The repaired areas look good as new and I like that the interior was cleaned. Wasn’t expecting that. Had that brand new car smell again. If anything happens in the future I’ll be happy to use their services again.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

They did right by me. Kept me informed the whole time. Thanks y'all!

My Experience

This was my first car accident ever. I had a buddy who’s used y’all before and he recommended y’all. I trust that dude with my life, so if knew he wouldn’t steer me wrong. The drop off was super easy. Ethan Huff explained the process and how log it would take. I was surprised that I got it back a couple days of the original date. Looks like nothing happened. They also included a car wash, which was a cool little detail. I also noticed they got this stain out of the seat, something that they didn’t have to do but opted to. Thanks for that! I’ll recommend you guys to anyone I know looking for a place. Thanks for making me feel like I made the right decision in choosing y’all to do this.

Likely to Recommend

Repair Quality

Customer Service

Will come back if I ever need help with something like this

My Experience

This is the first time I used caliber. I was very impressed. They were professional, friendly, very communicative. I will definitely use them again.

Likely to Recommend

Absolutely

Repair Quality

I loved the fact that they gabe frequent text updates.

Customer Service

Very friendly and professional.

Returned Clean

Likely to Recommend

Repair Quality

Thank you so much. Caliber Collision repair my vehicle after at rear end incident. Took about a month. They put me in a rental and now I am back to my vehicle. Thank yall so much.

Customer Service

Returned Clean

My Experience

Great job 👏🏽

My Experience

Tommy was great. Handled our truck with care and got it back to good faster than expected.

Likely to Recommend

Repair Quality

Customer Service

My Experience

I loved how fast the work got done. And Ethen kept me posted daily about my car. Everyone there was really really great. I really appreciate all of them.

Likely to Recommend

Repair Quality

Customer Service

My Experience

I was very satisfied, they respond to my phone calls and kept me updated on the status of my vehicle. Tommy was superb.

My Experience

My car looks amazing again, thanks to Caliber and Tommy. He did an amazing job and gave awesome customer service. Thank you.