Caliber - Mesquite

4.9 (1,366reviews)
98%
1422 U.S. 80 Frontage Rd,  Mesquite,  TX  75149

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,366)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff being described as professional, friendly, and caring. The quality of repairs receives high marks, with many noting their vehicles look brand new or better than before. Communication stands out as a major strength, with customers appreciating regular updates via text and phone calls throughout the repair process. Timeliness is generally excellent, with many repairs completed ahead of schedule. Customers frequently highlight the thorough cleaning service and attention to detail. The rental car coordination and insurance handling are also appreciated. While most experiences are overwhelmingly positive, some customers noted occasional communication gaps and minor issues requiring follow-up visits.
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"They are awesome, great customer service they keep you updated at all times. Definitely recommend to ..." Read more
"You and your team went above and beyond and we are so grateful! Thank you for the timely repairs on our ..." Read more
"Customer service was Amazing And Everything was exceptional and on a timely matter well done :"
"... with the service I received at Caliber Collision. The team was professional, communicative, and made the entire repair process smooth and stress-free. ..." Read more
"Superior customer service and workmanship. Great communication and done ahead of schedule. Thank you ..." Read more
"It was completed early."
"Fixed sooner than expected"
"Repairs were done super quick. By far best and quickest bodyshop I have used!"
"Caliber Collision was very efficient and did a wonderful job in less than half the time originally ..." Read more
"Took 6 weeks. Original date was before Christmas, then right after, then no date."
"Great work, kept me informed though the hole process"
"There was a profound lack of communication, especially the last few weeks. There were promises ..." Read more
"... minutes to assess and get an estimate for timeframe. We werent contacted until Wednesday with an update after we called" Read more
"I appreciated the text messages with updates on progress."

Likely to Recommend

Repair Quality

Customer Service

My Experience

Ethan was super helpful and great with communication. The process was easy, quick and thorough. My car looks great!

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Repair Quality

Ethan was super helpful and very communicative through the whole process. They did a great job and my car looks great! The process was so easy and they were very quick as well.

Customer Service

Returned Clean

My Experience

Very courteous, professional, and proficient staff. Thanks for a job well done.

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Repair Quality

Customer Service

My Experience

Yeah my dark knight came back looking phenomenal… Tommy, Scott and Bri were exceptional throughout the entire process

My Experience

My car came out great I’m happy that the team at Caliber in Mesquite took care of it and rocked it. The bumper was fixed and was replaced with all of the aftermarket bumper add ons. I’m excited on how it turned out. Thanks to everyone and the communication that was had between myself and Tommy. Thanks again!

My Experience

We were kept informed about the repair progress via text and my car was finished and ready for pick up when promised. We were very happy with the the repairs!

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Customer Service

My Experience

Caliber collision was very communicable along the whole process. They even finished before the date they gave me which was a win for me. I am very happy with the outcome of my vehicle. Ethan was very professional and helpful.

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Returned Clean

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Repair Quality

Everyone has noted that the repair is too notch

Customer Service

Very friendly, professional, considerate. My service provider even took calls in his off the clock hours. Top notch.

My Experience

My van looks perfect. They did a great job!

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My Experience

I was updated every step of the repairs

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Repair Quality

Customer Service

My Experience

The service provider (Ethan) was very good at communicating the status of my car throughout the repair process. Everyone was nice and helpful. The repairs look great and did not take too long.

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Repair Quality

Customer Service

Returned Clean

My Experience

I am very satisfied with the work that was done to my car . You are very lucky to have Ethan . Two thumbs up for that young man Every one was very nice . Thanks

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I would

Repair Quality

I am very satisfied. No complaints at all .

Customer Service

Great service

Returned Clean

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Repair Quality

My car was nice and clean when I picked it up!

Customer Service

Returned Clean

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Repair Quality

The team was very respectful and did an amazing job. I am very happy with the repairs and attention to detail.

Customer Service

Returned Clean

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Customer Service

Returned Clean

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Repair Quality

Great customer service, efficient service. Caliber kept me updated on every step. Definitely recommend!

Customer Service

Great customer service is hard to find!

Returned Clean

My Experience

Staff is super friendly! Everyone I talked to explained the process very well. Work was done amazingly and finished ahead of schedule. I’m sad I lost a few decals to the process but totally worth it! The repaired areas look good as new and I like that the interior was cleaned. Wasn’t expecting that. Had that brand new car smell again. If anything happens in the future I’ll be happy to use their services again.

Likely to Recommend

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Customer Service