Caliber - Mesquite

4.9 (1,392reviews)
99%
1422 U.S. 80 Frontage Rd,  Mesquite,  TX  75149

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,392)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, professionalism, and attention to detail. Many highlighted that repairs were completed ahead of schedule, with vehicles returned in like-new condition. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the repair process. The seamless coordination with insurance companies and rental car services was widely appreciated. A few customers noted areas for improvement, including more proactive update calls and occasional minor finishing details, but these were far outweighed by the overwhelmingly positive feedback. Overall, customers expressed high satisfaction and a strong willingness to recommend the shop to others.
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"Everyone I talked to at caliber collision was amazing! They were informative and very patient. They even ..." Read more
"The team was very respectful and did an amazing job. I am very happy with the repairs and attention to detail."
"... stress-free. My vehicle was completed on time, and the quality of the repair exceeded my expectations. I especially appreciated the regular updates and ..." Read more
"Excellent experience! The collision repair was done quickly, and the communication was top tier from start to finish. Professional, ..." Read more
"... was very satisfied with customer service and the repair shop did excellent work on my vehicle. The repair guys where nice and helpful in so many ..." Read more
"It was completed early."
"Almost a week ahead of schedule"
"Repairs were done super quick. By far best and quickest bodyshop I have used!"
"Took 6 weeks. Original date was before Christmas, then right after, then no date."
"Superior customer service and workmanship. Great communication and done ahead of schedule. Thank you so much to the entire team."
"Kept me updated throughout out the entire process"
"There was a profound lack of communication, especially the last few weeks. There were promises to call back ..." Read more
"... first time I used caliber. I was very impressed. They were professional, friendly, very communicative. I will definitely use them again." Read more
"Excellent customer service. Excellent communication. Finished repair faster than estimated"
"... process. The team was friendly, professional, and kept me informed every step of the way." Read more

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

I appreciate the repairs, the updates throughout the process and getting my car back clean.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Tommy and his crew at Caliber are the very Best!!

Likely to Recommend

Repair Quality

Tommy and his team are the BEST!

Customer Service

My Experience

Tommy was super helpful, and my car looks great!

Likely to Recommend

I've already told people that they r good, better than dealership

Repair Quality

They fixed everything, looks good

Customer Service

They were always letting me know step by step how my car was doing, GREAT WORK GUYS!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Ethan at the Mesquite Texas location did an amazing job working with me through a third-party insurance company. He really fought for getting things done quickly with my Repair and I would highly recommend him and this shop

Likely to Recommend

Repair Quality

EThan is a Great guy and did everything to help me get my car back quickly

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

The team at Caliber was nice and supportive of my time while in the establishment.

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Everyone I talked to at caliber collision was amazing! They were informative and very patient. They even worked with me to get my windshield repaired at a great price. Received my car back looking brand new! Thank you caliber collision team!!!

Customer Service

My Experience

Excellent customer service. Excellent communication. Finished repair faster than estimated

Likely to Recommend

Repair Quality

Excellent

Customer Service

Returned Clean

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Repair Quality

They did an excellent job kept me updated throughout the whole process couldn’t be more happy

Customer Service

My Experience

Every employee was polite and I was kept informed throughout the whole process. My truck looks as if it were never in an accident. Great job on getting my truck done earlier than expected. It looks great, very satisfied!

Likely to Recommend

Repair Quality

Repairs were done quickly. My vehicle was back to its previous condition as if nothing had happened.

Customer Service

Employees were polite and kept you up to date with the status of my vehicle.

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Repair Quality

Customer Service

My Experience

Excellent service and timely repair. Tommy was great to work with and kept me updated on the status of my vehicle.

Likely to Recommend

Repair Quality

All good, excellent service.

Customer Service

Worked with Tommy; he was excellent.

Likely to Recommend

Yes, One of the best.

Repair Quality

Great job!

Customer Service

Excellent

Returned Clean

My Experience

1st class service. Exceptional communication from the start and always attentive. Tommy was very professional when explaining what was going to be done on repairs. Thank you to your team.

Likely to Recommend

Repair Quality

Exceptional service and very polite employees. Knowledgeable and willing to help you out with the problems you are having.

Customer Service

Exceptional service and excellent customer care

Returned Clean

My Experience

I’m glad that Ethan kept open communication throughout the entire repair process and kept me informed every step of the way. They also made getting my rental car incredibly easy, and returning it was just as seamless. I really appreciated how smooth and stress-free caliber collison made the entire experience!