Caliber - Dallas Galleria

4.8 (8,066reviews)
95%
5954 Alpha Rd,  Dallas,  TX  75240
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In operation 29 years, 17 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (8,066)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, proactive communication, and timely repairs. Many highlighted the exceptional professionalism and friendliness of the entire team, with frequent compliments on daily text and call updates that kept customers informed throughout the repair process. Repairs were often completed ahead of schedule, and the quality of work was widely described as flawless, with vehicles returned looking brand new. Several customers also appreciated the complimentary interior and exterior cleaning of their vehicles. A few customers noted areas for improvement directly from their experiences, including occasional delays in completion dates, inconsistent proactive communication in some cases, and isolated concerns about repair quality such as rough paint edges or minor issues discovered after pickup. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop and return for future repairs.
AI-Generated from reviews written in the last 12 months
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"Amazing customer service Amazing work done on the vehicle, it looks like the accident never happened"
"They did an excellent job and were very efficient."
"... car was fixed on the date they told me it would be. My car is back to normal and it drives as if it was not damaged. I am grateful for their professionalism and their ..." Read more
"... was as good as I had hoped when I dropped it off. Caliber was focused on every detail involved in restoring my vehicle to pre-accident condition. The only negative was ..." Read more
"Some rough paint edges visible"
"It was done 2 weeks early!"
"They did a great job and in a timely manner. I will use them again!"
"Repairs were completed well and a day ahead of schedule. The painting was done well."
"Several days earlier than projected and far quicker than I expected."
"day kept getting pushed back, but it wasn't a big deal bc i was informed adequately about it"
"Text updates kept me informed of progress without having to call!"
"The reason we chose this Caliber location is because their communication is superb!"
"The staff stayed in constant contact through text with updates on the process. Transparent and friendly as could be."
"I had to call a few times, but they did give information when prompted. Which they would be more forthcoming with information. ..." Read more
"Via text which was okay, but didn't get an answer or phone call to answer questions specifically."

Likely to Recommend

Repair Quality

Customer Service

I was so happy with the service and very short time it took to repair my car. Professional and courteous staff. Thank you.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Edgar was very responsive with me when I followed up regarding my vehicle

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ivan was very available to me if I had any questions. He answered all the questions that I had and kept me apprised of the repair status.

Likely to Recommend

Repair Quality

Customer Service

Friendly staff. Kept me informed of the repair progress.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Satisfecho

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Happy to have my car back in the allotted time. Repairs look great

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

great communication and work done was very professional

Customer Service

When I checked in for the work, there were a few minor scratches on the drivers side door handle which the assistant said they would repair at the same time they were using the paint for the main repair. This was not done - not a big deal but it would have been a nice touch :-)

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everyone was kind and responsive.

Likely to Recommend

Repair Quality

My experience with Caliber was good overall. Any delays appeared to be out of their control, which they worked to rectify. I was pleased with their efforts.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very, very satisfied with Caliber. Would definitely recommend Caliber to others.

Repair Quality

Great service, on time, great work, very courteous staff, easy to get rental car.

Customer Service

Very helpful and easy to deal with.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ivan! What can I say! One of the most professional reps I have ever dealt with, and I have worked in sales before. The work was great and the service was over the top.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My experience was very awesome, everyone there was very professional and kept me notified daily of the progress and explaining everything step by step from the beginning to the end of the repairs. Mr Edgar whom was over my repairs is so awesome and never missed a beat he made me feel like part of there team explaining everything in a manner that made everything simple for me to understand, and the work that was done on my Range Rover Autobiography down to the emblem was perfect, I feel that I have finally found a place that I can trust and will from here on out recommend Caliber Collision to everyone! Thank you Edgar and the Caliber team!

Likely to Recommend

Repair Quality

Caliber Collision and Mr Edgar are awesome and took care of of my car and reached out to me daily letting me know the progress and step by step details, I will let anyone know that I recommend Caliber Collision over any other place to go for repairs on there vehicles!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Repair looks great. Ivan at Caliber was so helpful

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

Maddie was great keeping me with updates

Likely to Recommend

Repair Quality

They did a wonderful job

Customer Service

Good job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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