Caliber - Central Plano

4.8 (7,923reviews)

96%

(469) 241-0918

2321 Central Expy, Plano, TX 75075

96%

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2321 Central Expy
Plano, TX 75075

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About Caliber - Central Plano

See Photos

2321 Central Expy
Plano, TX 75075

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (7,923)

Sort By:
Newest
Rating

6,631 Customers Rated

5 Stars

70.3% Complete

(5568)
4 Stars

8% Complete

(634)
3 Stars

1.9% Complete

(148)
2 Stars

1.5% Complete

(117)
1 Star

0.5% Complete

(41)
< 1 Star

1.6% Complete

(123)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional customer service, with frequent mentions of excellent communication through regular text updates and phone calls throughout the repair process. The quality of repairs is highly regarded, with many noting their vehicles look brand new or better than before. Timeliness is a strong point, with numerous customers reporting early completion of repairs. Staff professionalism and friendliness are repeatedly highlighted, creating a stress-free experience during what can be a difficult time. The cleanliness of returned vehicles, often detailed inside and out, exceeds expectations. While some customers experienced delays due to parts availability or needed minor adjustments, the overall satisfaction remains very high with strong recommendations for future services.

Select to learn more

Service Quality
Timeliness
Communication

"Great communication and service, Way beyond my expectations. Highly recommend! Thanks"

"Caliber Collision did an exceptional job on my Nissan Rouge, the entire team was personable, attentive, and exceeded my expectations ..." Read more

"Excellent customer service"

"I am very impressed with their professionalism in handling my recent repair. All of the staff provided excellent ..." Read more

"Great customer service and wonderful communication!"

"I was told September 25th and it was ready on the 19th."

"Service was amazing from start to finish! My car looks great and they got it done early."

"Yep!! Right on time, to the minute!!"

"Early! Under promised and over-delivered. LOVED it!"

"Ahead of schedule!"

"Daily updates, very satisfied"

"Great guys! They call you with updates & let you know how its going via text message as well. Its nice to get customer ..." Read more

"Really grateful for the regular and clear communication."

"Communication is everything for me. They exceeded my expectations"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Great communication and service, Way beyond my expectations. Highly recommend! Thanks"

"Caliber Collision did an exceptional job on my Nissan Rouge, the entire team was personable, attentive, and exceeded my expectations ..." Read more

"Excellent customer service"

"I am very impressed with their professionalism in handling my recent repair. All of the staff provided excellent ..." Read more

"Great customer service and wonderful communication!"

"I was told September 25th and it was ready on the 19th."

"Service was amazing from start to finish! My car looks great and they got it done early."

"Yep!! Right on time, to the minute!!"

"Early! Under promised and over-delivered. LOVED it!"

"Ahead of schedule!"

"Daily updates, very satisfied"

"Great guys! They call you with updates & let you know how its going via text message as well. Its nice to get customer ..." Read more

"Really grateful for the regular and clear communication."

"Communication is everything for me. They exceeded my expectations"

Omprakash (Nissan owner) reviewed 8/1/26

great

Gary (Toyota owner) reviewed 7/31/26

Excellent service!

Justin (Chevrolet owner) reviewed 7/30/26

I already did. Yesterday I had a friend ask since she was in an accident and I told her about you. Hopefully she follows through

Aris was super helpful and went above and beyond to do my repairs and was even able to get my truck back to me faster than expected. It feels great to have my truck back and looking perfect. Thanks for everything you do!

The customer service was fantastic! I was even provided an uber to and from caliber to make things convenient

Eva (Ford owner) reviewed 7/30/26

I would be 50/50 on telling a friend

I have to bring back the truck many times cause the windows was not working still . The staff are very nice and kind. However it is frustrating why the issue with the truck keep happening

The staff are very kind and helpful

Vidyasagar (Honda owner) reviewed 7/30/26

Great service and great folks

Great service

Johnweyne (Buick owner) reviewed 7/30/26

Absolutely amazing. Very friendly and knowledgeable team. Thank you so much!

Amazing service and faster.

Murali (Toyota owner) reviewed 7/30/26

Dry happy with the service, communication and the end result

Dowling-Stephans (Ford owner) reviewed 7/30/26

Stephen (Subaru owner) reviewed 7/29/26

Jon (Chevrolet owner) reviewed 7/29/26

Lindsey (Infiniti owner) reviewed 7/28/26

Aries did an excellent job getting all repairs completed quickly within one week, was able to procure a warrantied part in one week I have been waiting on for two years, and kept me updated with progress updates. Sydney was very welcoming and was a very big help in getting me connected with Enterprise rental car service when I dropped off my vehicle. Great experience!!!

Thomas (Mazda owner) reviewed 7/27/26

Great customer experience from front desk engagement all through the tech check in and che k out.

Front desk was efficient and helpful. Sidney has great customer touch and order my Uber.

Evelynn (Ford owner) reviewed 7/27/26

The staff was very accomodating and the work they do is superb. I would not take my car anywhere else! Having access to a rental car through Enterprise so easily made it all a 5 star experience.

Colin (GMC owner) reviewed 7/23/26

Ken was very helpful and a good communicator

Nolan (Honda owner) reviewed 7/23/26

Very professional organization. Excellent repair work. My car looks like new.

Very professional staff. Work was completed to my satisfaction.

Jemell (Toyota owner) reviewed 7/23/26

Patrick (Lexus owner) reviewed 7/23/26

Joseph (Ford owner) reviewed 7/23/26

Robert (Kia owner) reviewed 7/23/26

Looks great

Great work & communication. Thank You!

Je (Hyundai owner) reviewed 7/22/26

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You should choose an auto body repair shop that has "state-of-the-art" equipment and auto body certified technicians.

Caliber - Central Plano

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Central Plano

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (7,923)

6,631 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.5/5.0 -

Repair Quality - 2.5/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0