Caliber - Frisco

4.8 (12,872reviews)
96%
6440 Preston Rd,  Frisco,  TX  75034
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In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (12,872)

Customers say
Overall Customer Satisfaction
Customers at Caliber Collision Frisco consistently praised the exceptional service quality, outstanding communication, and impressive timeliness of repairs. Many highlighted that repairs were completed ahead of schedule, with vehicles returned looking brand new. The team received high marks for professionalism, friendliness, and transparency throughout the repair process. Daily text updates were frequently cited as a standout feature that kept customers informed and stress-free. A few customers noted areas for improvement directly from their experience, including requests for more detailed progress updates, better quality control before vehicle release, and more consistent communication toward the end of the repair process. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... rental car process, which made everything stress-free. The quality of the repair exceeded my expectations, the new bumper looks like it came straight from ..." Read more
"The repair work is topnotch and the areas of repair look even better than before the accident."
"... They kept me updated throughout the process, and the quality of the repair work was top-notch — my car looks as good as new! Really appreciate how smooth and stress-free they ..." Read more
"The repair work was done very well, and my car was returned in great condition. The team was professional, and I especially appreciated ..." Read more
"... more like the work of a backyard repair shop. The paint didnt match and had a clear orange peel texture. The bumper still had visible tape lines and unfinished ..." Read more
"Excellent communication throughout the repair process. They finished my repair a day earlier than quoted and I am very impressed with the final results."
"... like the original. Car is louder now when driving. Time to fix took 4x longer than estimated." Read more
"... very knowledgeable and very helpful, originally the expected time to repair was 2 weeks but they handed it off 3 days before, they kept me updated on every step of the repair ..." Read more
"Took 2 weeks to do a repair that should have taken 2 days."
"Excellent communication wCaliber! Kept me looped in each step of the way."
"... they state one side is not related to the other.. No communication unless I reached out" Read more
"... the actual progress but just a generic statement. Communication from Caliber collision could be more prompt as I has to follow up couple of times." Read more
"... of communication I had while my car was repaired, someone was always available to give me an update of the vehicle. My car looks brand new, and there are no differences ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Could not be more pleased!

My Experience

My Experience

My Experience

My Experience

Professional and friendly.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I am very satisfied with the repair quality and overall experience at Caliber Collision. Damian Roman did an excellent job throughout the process. He was transparent, professional, and kept me informed with daily status updates, which gave me confidence that the repairs were progressing as planned. The work was completed on time, and my vehicle was delivered a day earlier than expected. I appreciate Damian's responsiveness and commitment to customer service. Overall, a smooth and positive experience.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Sal was very helpful in getting the car body repaired. He kept us informed of the progress

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I will always use caliber collision for any kind of bodywork. They are fantastic and very friendly.

Likely to Recommend

Repair Quality

Customer Service

Caliber collision always does a wonderful job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Damian kept me well informed of the status of my vehicle.

Likely to Recommend

Repair Quality

Damian was awesome! He kept me informed about my vehicle in the progress throughout the whole process. The work that was done on my car is excellent.!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Second experience with caliber collision. Just as seamless as the first time. Great communication keeping me updated on the status of the repairs. My car looks great! And I got it back 4 days earlier than the expected completion date. Thank you to everyone involved.

My Experience

Damian did a great job of explaining where my car was in the process of getting fixed. He was very professional and kind, and my car was completed earlier than expected. Great service!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Caliber Collision will be recommended.

Repair Quality

Sal was great - he made everything simple in the repair process made the experience smooth.

Customer Service

Very Satisfied

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All around the board they were awesome

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