Caliber - Castle Hills

4.9 (5,625reviews)
97%
4750 Windhaven Pkwy,  Lewisville,  TX  75056

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (5,625)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear communication, and timely repairs. Many highlighted the professionalism and friendliness of the staff, noting that they felt reassured and well-informed throughout the repair process through regular texts and calls. Repairs were frequently completed ahead of schedule, often surprising customers with early completions. The quality of workmanship received high marks, with many noting their vehicles looked brand new upon return. Customers also appreciated the convenience of coordinating rentals on-site. A few customers noted areas for improvement directly from their experiences, including occasional cleanliness concerns upon vehicle return, minor post-repair issues requiring follow-up visits, and isolated communication gaps. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
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"... unpleasant incident into a very pleasant process. The customer service, communication and timeliness of the repair from start to finish was incredible! I hav already ..." Read more
"Seamless, professional, excellent work in a timely manner... The updates work very good.I was always aware ..." Read more
"... work was required Caliber stood by the quoted price. Absolute top level quality service. Thank you Caliber." Read more
"Very fast service, all staff was very courteous and friendly. I loved how I was always informed on the status ..." Read more
"My car was not cleaned. There was dust all over the seats and paint on the interior. There was no attempt made to clean the vehicle. ..." Read more
"It was ready almost a full week early!"
"BEFORE! It saved me a ton of money on a rent car"
"Due to the holidays, there was a slight delay in getting some of the parts"

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Customer Service

Returned Clean

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Good customer service and craftsmanship on the automotive repairs

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Returned Clean

My Experience

Brandy was awesome. Made a bad situation so much better

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Repair Quality

Even touched up a few spots with paint that wasn’t from the accident

Customer Service

Joy was great

Returned Clean

My Experience

The best service we have had getting our vehicles repaired. I will definitely return to give my business. Truck looks beautiful and the team gave that extra special touch. Perfection!!!!

My Experience

My Experience

Caliber did a great job of communicating every step of the way and got my truck back to normal.

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Repair Quality

Matt was awesome. Did a great job communicating and was easy to work with.

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My Experience

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Returned Clean

My Experience

Brandy was amazing to work with.

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Returned Clean

My Experience

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Repair Quality

Great experience

Customer Service

Returned Clean

My Experience

Our car was repaired on time table promised. We were kept informed of the status along the way. And the repairs are beautifully blended and invisible.

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Repair Quality

Whole process went smoother and quicker than I was expecting. And the finished product has no trace of the damage that brought us in.

Customer Service

Was kept in the loop through out the entire process, either from text messages or personal calls from Matt.

Returned Clean

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My Experience

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Returned Clean

My Experience

Everyone did a great job and always available for questions regarding the repair on my vehicle.

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Repair Quality

Brandy and manager was very knowledgeable and helpful to help make this Inconvenience a smooth one.

Customer Service

Returned Clean