Crash Champions #0250 The Colony

4.8 (5,404reviews)
96%
5270 Memorial Dr,  The Colony,  TX  75056
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In operation 10 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
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Email

Reviews (5,404)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as flawless, concierge-level, and exceeding expectations. Many noted their vehicles were returned looking brand new with no trace of prior damage. Communication stands out as a major strength, with customers appreciating proactive text and phone updates throughout the repair process, eliminating the need to follow up. Timeliness is another highlight, as numerous customers received their vehicles ahead of schedule. A few customers noted areas for improvement directly from their experiences, including inconsistent communication in some cases, occasional quality issues such as misaligned bumpers or incomplete repairs, and delays when parts were unavailable. Overall, the vast majority of customers expressed high satisfaction, with many enthusiastically recommending the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... second experience with Crash Champions. They offer concierge quality collision repair. Scheduling, vehicle intake, rental car coordination, ..." Read more
"... step of the way. My car came back looking amazing—theres no sign it was ever in an accident. It was also returned clean and finished much faster ..." Read more
"I was extremely dissatisfied with the service I received at this place. I had to take my vehicle back twice ..." Read more
"... on the repairs and when I picked up my car it was repaired well. They did it in the time frame They said it would be completed. They also detailed the inside. ..." Read more
"... knowledge from the minute I walked into their business! Work was done quickly and efficiently, and I was always notified of how the process was ..." Read more
"... Kept me updated on the progress of the repairs and delivered two days ahead of schedule." Read more
"... ever in an accident. It was also returned clean and finished much faster than I expected. I highly recommend this business!" Read more
"... when promised. What made it more frustrating is that necessary parts didnt even arrive until after the original completion date had already passed. This indicates ..." Read more
"... service. They kept me in the loop every step of the way. My car was done in record time. Just a little over 1 week." Read more
"Team was great to work with. Finished repairs a week ahead of schedule. Easy to contact and quick to respond. Would absolutely ..." Read more

My Experience

I appreciate the attention to detail and persistence in making my car look better than before it was damaged, then going above and beyond to meet my schedule for going out of town.

Likely to Recommend

Definitely will recommend

Repair Quality

Take great care and go above and beyond expectations

Customer Service

I felt they genuinely cared and wanted me to be completely satisfied.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Nikki kept me updated in every step of the process and repair status and asked if I needed a ride which I did. Car looks great and Nikki was awesome!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Sal and Nicole are true professionals. They were transparent, kept me informed, and treated me and my time with respect.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The paint job was wonderful and my van looks terrific.

Likely to Recommend

Repair Quality

Very nice work

Customer Service

Friendly and professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very pleased with the service I received. Gus was terrific. Very attentive, quick to respond and exerted effort above and beyond to accommodate my needs. 😃

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Good service and nice people

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quality was fantastic even though it took more time than i initially thought the communication from Sal was great. He’s a top tier individual

Customer Service

Sal was amazing

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I’m just very glad insurance is partners with this company, This company have set my standards high.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Crash Champions in The Colony made every aspect of our car repair seamless. Great communication and handled car rental and insurance coordination with ease.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

see prior comments

Repair Quality

The repairs were done in record time. Car looks brand new. I was kept regularly informed as to daily progress everyone was super friendly and professional!

Customer Service

See prior comment

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Have had work done by Crash Champiions a few other times.

Repair Quality

Great Customer service and communication

Customer Service

Great Communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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