Caliber - West Frisco - Fm 423

4.9 (8,788reviews)

99%

(214) 469-1538

275 Old Newman Rd., Frisco, TX 75036

99%

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275 Old Newman Rd.
Frisco, TX 75036

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About Caliber - West Frisco - Fm 423

See Photos

275 Old Newman Rd.
Frisco, TX 75036

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (8,788)

Sort By:
Newest
Rating

7,586 Customers Rated

5 Stars

76% Complete

(6680)
4 Stars

6.4% Complete

(564)
3 Stars

1.4% Complete

(120)
2 Stars

1.1% Complete

(100)
1 Star

0.4% Complete

(37)
< 1 Star

1% Complete

(85)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, as staff proactively provided regular updates throughout the repair process, keeping customers fully informed without them needing to follow up. Repairs were frequently completed ahead of the estimated schedule, which customers greatly appreciated. The welcoming and professional atmosphere was highlighted across numerous reviews. A small number of customers noted areas for improvement, including instances of poor communication, delays without updates, and minor post-repair issues such as incomplete work or cleanliness concerns, as shared directly in their feedback.

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Service Quality
Communication

"... maintained open communication throughout the process, and the vehicle has undergone a remarkable transformation." Read more

"The repair job was top notch, but the customer service is second to none! Very informative staff- sticks to the timeline, reasonable pricing and thorough ..." Read more

"i am totally disappointed with repair, the basic things are not checked and sensors are not properly fitted."

"The communication from your shop has been profoundly poor, forcing me to constantly follow up just to receive ..." Read more

"Everyone kept me in the loop on the repairs and my car was finished before the expected date!"

"... got online updates daily on progress And changes. I did not have to make a single call wondering about progress. Every single expectation set at check-in was completed ..." Read more

"Communication through the entire process was outstanding!"

"Everybody did a great job in all departments. I got a ton of communications throughout the process, and it looks great. Thanks."

Service Quality
Communication

Service Quality
Communication

"... maintained open communication throughout the process, and the vehicle has undergone a remarkable transformation." Read more

"The repair job was top notch, but the customer service is second to none! Very informative staff- sticks to the timeline, reasonable pricing and thorough ..." Read more

"i am totally disappointed with repair, the basic things are not checked and sensors are not properly fitted."

"The communication from your shop has been profoundly poor, forcing me to constantly follow up just to receive ..." Read more

"Everyone kept me in the loop on the repairs and my car was finished before the expected date!"

"... got online updates daily on progress And changes. I did not have to make a single call wondering about progress. Every single expectation set at check-in was completed ..." Read more

"Communication through the entire process was outstanding!"

"Everybody did a great job in all departments. I got a ton of communications throughout the process, and it looks great. Thanks."

Steve (Lexus owner) reviewed 8/27/26

Janice (Chevrolet owner) reviewed 8/26/26

After 5 weeks in shop I drove it home in the same condition as when I look it in. They couldn't find the parts per State Farm's requirements. As much as I realize the truck was a pretty rare model and I know Caliber did their best I don't think it should've taken 5 weeks . I do appreciate their diligence and would refer them from past experience .

Thomas (Hyundai owner) reviewed 8/25/26

Friendly, courteous and professional.

Lisa (Chevrolet owner) reviewed 8/25/26

John was the best. Very professional, kind, and communicative.

Jacob (Nissan owner) reviewed 8/25/26

Ray is awesome, he is always letting me know details, and finished it on time.

Customer service from start to finish was incredible.

Richard (Subaru owner) reviewed 8/24/26

Terrible damage assessment and claim coordination. I reported a vibration/suspension concern that began immediately after the accident, but it was never mechanically diagnosed. Instead, I repeatedly received the same explanation that there was no visible wheel damage and that the vehicle had worn tires/components. A visual inspection is not a mechanical diagnosis of a reported post-accident vibration. I ultimately had to arrange and pay for my own diagnostic evaluation just to determine the actual cause.

Abby (Subaru owner) reviewed 8/24/26

Lynda (Infiniti owner) reviewed 8/24/26

Jim (Honda owner) reviewed 8/24/26

My wife and I are completely happy with the repair experience we received from Caliber and in particular our service advisor Ray Sias. Well done to the whole crew. The car looks great.

Totally happy with service from day 1. We were especially impressed with the attention we received from our service advisor Ray Sias. Great work, great service. A "10" in every category.

Gourishankar (Honda owner) reviewed 8/21/26

Scott (Toyota owner) reviewed 8/20/26

Great service. Looks better than before accident and turnaround was 8 days ahead of what they told me. Very Happy!

Great and fast service. Very helpful and informative

Great service, did a great job, car looked like it did when new. Got it back 10 days earlier than expected. Ray, my rep was fantastic, kept me informed on a timely basis about every 2 days.

See earlier comment

Susan (Lexus owner) reviewed 8/19/26

Micheal (Toyota owner) reviewed 8/19/26

Winfred (Kia owner) reviewed 8/18/26

Ellie (Toyota owner) reviewed 8/17/26

John is the best! He updated me every Monday Wednesday Friday and was very kind. My car was incredibly clean when I received it and looked great. If I ever find myself in a similar situation, I would absolutely come back.

Carl (Nissan owner) reviewed 8/17/26

Great service and timely with the repairs.

Ron (Toyota owner) reviewed 8/17/26

Amazing customer service that kept us informed throughout the process. Car was completed a week earlier than expected and it looks fantastic!

Great company to work with.

Megan (Toyota owner) reviewed 8/17/26

Perfect. Thank you for the early return

James (Ford owner) reviewed 8/17/26

Great job on restoration. Truck was returned cleaned and wheels shiny.

Karen (Lexus owner) reviewed 8/17/26

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Some insurance companies may want you to visit their Claims Center for an inspection before having your car repaired. You can do this, or you may leave your car at your auto body repair shop and ask that the insurance company inspect the car there.

Caliber - West Frisco - Fm 423

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - West Frisco - Fm 423

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (8,788)

7,586 Customers Rated

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0