Caliber - West Frisco - Fm 423
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Thank you for making the process easy and stress free.
My Experience - 5.0/5.0 -
Ray keep me informed and did a great job
My Experience - 5.0/5.0 -
The overall experience is as always… excellent! I love working with John. We take all our cats there anytime we need body work done. Thank you again for everything. I’m definitely keep going back.
My Experience - 5.0/5.0 -
The repair to my car was done very well and very pleased it with. However I was a bit disappointed when the promised date of completion was extended by a week. Otherwise everything went well and I am happy.
My Experience - 5.0/5.0 -
John was such a joy to work with. His communication was top notch. It’s hard to find people who do that. Thanks again John for all the hard work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
John was AMAZING! His communication skills are top notch!! The job was well done
Customer Service - 5.0/5.0 -
Again John was amazing
My Experience - 5.0/5.0 -
Great job! Quick and communicative!
My Experience - 5.0/5.0 -
John was the best. Very professional, kind, and communicative.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
John was great! Very communicative, professional, and kind. My car looks good too.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Friendly, courteous and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
After 5 weeks in shop I drove it home in the same condition as when I look it in. They couldn't find the parts per State Farm's requirements. As much as I realize the truck was a pretty rare model and I know Caliber did their best I don't think it should've taken 5 weeks . I do appreciate their diligence and would refer them from past experience .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ray is awesome, he is always letting me know details, and finished it on time.
Customer Service - 5.0/5.0 -
Customer service from start to finish was incredible.
Returned Clean
My Experience - 0.0/5.0 -
Terrible damage assessment and claim coordination. I reported a vibration/suspension concern that began immediately after the accident, but it was never mechanically diagnosed. Instead, I repeatedly received the same explanation that there was no visible wheel damage and that the vehicle had worn tires/components. A visual inspection is not a mechanical diagnosis of a reported post-accident vibration. I ultimately had to arrange and pay for my own diagnostic evaluation just to determine the actual cause.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My wife and I are completely happy with the repair experience we received from Caliber and in particular our service advisor Ray Sias. Well done to the whole crew. The car looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Totally happy with service from day 1. We were especially impressed with the attention we received from our service advisor Ray Sias. Great work, great service. A "10" in every category.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service. Looks better than before accident and turnaround was 8 days ahead of what they told me. Very Happy!
Likely to Recommend - 5.0/5.0 -
Great and fast service. Very helpful and informative
Repair Quality - 5.0/5.0 -
Great service, did a great job, car looked like it did when new. Got it back 10 days earlier than expected. Ray, my rep was fantastic, kept me informed on a timely basis about every 2 days.
Customer Service - 5.0/5.0 -
See earlier comment