Caliber - West Frisco - Fm 423

4.9 (8,864reviews)

98%

(214) 469-1538

275 Old Newman Rd., Frisco, TX 75036

98%

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275 Old Newman Rd.
Frisco, TX 75036

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About Caliber - West Frisco - Fm 423

See Photos

275 Old Newman Rd.
Frisco, TX 75036

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (8,864)

Sort By:
Newest
Rating

7,646 Customers Rated

5 Stars

76% Complete

(6734)
4 Stars

6.4% Complete

(566)
3 Stars

1.4% Complete

(120)
2 Stars

1.1% Complete

(101)
1 Star

0.4% Complete

(37)
< 1 Star

1% Complete

(88)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, brand new, and exceeding expectations. Communication was a standout highlight, with many customers appreciating proactive, frequent updates via calls and texts throughout the repair process. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule, often by several days or even weeks. The welcoming and professional front desk staff also received warm recognition. A small number of customers noted areas for improvement, including occasional delays in repair timelines, incomplete repairs requiring return visits, and isolated concerns about communication consistency and thoroughness of mechanical assessments.

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Service Quality
Timeliness
Communication

"1 star. My experience with Caliber Collision was unacceptable. After the accident, my vehicle immediately developed ..." Read more

"... with explanations of the work that was completed. Best experience I have had from a car service business and have been driving for 60 years." Read more

"... These requests have been completely ignored, and the work remains uncompleted. Now I have to go to another body shop for fixing the other issues which makes very frustrating ..." Read more

"Everyone kept me in the loop on the repairs and my car was finished before the expected date!"

"The repair took too long, dates kept moving further and further out. I felt mislead in the amount of time it would take."

"Only 2 days, super fast!!!"

"Kept me informed throughout the process and delivered ahead of schedule"

"... it with. However I was a bit disappointed when the promised date of completion was extended by a week. Otherwise everything went well and I am happy." Read more

"... communication from your shop has been profoundly poor, forcing me to constantly follow up just to receive basic progress updates.Furthermore, I explicitly requested that your team address minor ..." Read more

"... is the part that I am MOST SATISFIED with Caliber. My service manager proactively called me every few days to inform about the status and estimated completion ..." Read more

"Everybody did a great job in all departments. I got a ton of communications throughout the process, and it looks great. Thanks."

"Communication through the entire process was outstanding!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"1 star. My experience with Caliber Collision was unacceptable. After the accident, my vehicle immediately developed ..." Read more

"... with explanations of the work that was completed. Best experience I have had from a car service business and have been driving for 60 years." Read more

"... These requests have been completely ignored, and the work remains uncompleted. Now I have to go to another body shop for fixing the other issues which makes very frustrating ..." Read more

"Everyone kept me in the loop on the repairs and my car was finished before the expected date!"

"The repair took too long, dates kept moving further and further out. I felt mislead in the amount of time it would take."

"Only 2 days, super fast!!!"

"Kept me informed throughout the process and delivered ahead of schedule"

"... it with. However I was a bit disappointed when the promised date of completion was extended by a week. Otherwise everything went well and I am happy." Read more

"... is the part that I am MOST SATISFIED with Caliber. My service manager proactively called me every few days to inform about the status and estimated completion ..." Read more

"Everybody did a great job in all departments. I got a ton of communications throughout the process, and it looks great. Thanks."

"Communication through the entire process was outstanding!"

Leslie (Toyota owner) reviewed 10/24/26

John is very attentive and friendly. He made sure to keep me posted on the status of the repair. The team did a great job with the repair.

Adam (Volkswagen owner) reviewed 10/24/26

Quick, friendly and professional service.

Bruce (GMC owner) reviewed 10/22/26

I was completely satisfied with my repair. I thought the quote was reasonable and the repair actually came in under the quote. The staff were were knowledgeable and professional. When I went to pick up my vehicle it was washed and ready to go. Great job Bruce Duncan

Vanika (Kia owner) reviewed 10/21/26

Jamal (Ford owner) reviewed 10/21/26

Laura (Ford owner) reviewed 10/21/26

From the day John provided a quote, Caliber provided prompt service at a good price. Unfortunately we have had to use them more than we would like, but always a positive experience.

David (Toyota owner) reviewed 10/19/26

Poor communication. Unresponsive. One week past estimated time to complete.

Repairs completed seemed reasonably completed. Had to return two times for additional parts not ordered as needed. Delayed one week past original estimate for ordering parts not completed.

Poor communication. Unresponsive. One week past estimated time to complete.

Jessica (Honda owner) reviewed 10/15/26

Raismely (Nissan owner) reviewed 10/8/26

Translated from Spanish by Carwise

Translate review to English

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Súper bien todo

Sudheer (Lexus owner) reviewed 10/5/26

I would like to sincerely thank John from Caliber Collision team for the excellent service during my car bumper replacement. John was very professional, knowledgeable, courteous, and kept me informed throughout the entire process. He did an excellent job.

Alison (Chevrolet owner) reviewed 10/5/26

Great job! Wish I knew more about the renta care process but that is my only gripe! Smooth quick and easy. Very commutative process. I would go back to them if I ever have any issues.

Julia (Toyota owner) reviewed 10/4/26

Jennifer (Nissan owner) reviewed 10/3/26

Paul & Elaine P (Kia owner) reviewed 10/2/26

Looks good Done on time

Prasad (Honda owner) reviewed 10/1/26

Adis (Cadillac owner) reviewed 10/1/26

Ray made the experience very personal and positive from the moment we walked in.

Arman (Toyota owner) reviewed 10/1/26

Carol (Honda owner) reviewed 9/30/26

Service and our representative Ray was fabulous.

Josie (Toyota owner) reviewed 9/30/26

Ray was great and kept us up to date

Ryan (Infiniti owner) reviewed 9/30/26

Great job! John was excellent.

Awesome experience

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Insurance deductibles are typically paid when picking up your vehicle. Check with your auto body repair shop before arriving to understand what payment types they accept.

Caliber - West Frisco - Fm 423

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - West Frisco - Fm 423

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (8,864)

7,646 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 0.5/5.0 -

Repair Quality - 3.5/5.0 -

Customer Service - 0.5/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0