Crash Champions #0012 Frisco

4.8 (5,926reviews)
97%
8661 Main St.,  Frisco,  TX  75034
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In operation 27 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (5,926)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting frequent text and call updates that kept them informed throughout the repair process. The quality of repairs is a standout, with numerous customers noting their vehicles looked brand new upon return. Timeliness is another strength, as many vehicles were completed ahead of schedule. Staff friendliness and professionalism are frequently commended, with customers describing a welcoming, family-like atmosphere. A few customers noted areas for improvement directly from their feedback, including occasional delays due to parts ordering, isolated paint quality concerns requiring return visits, and in rare cases a desire for earlier estimated completion dates.
AI-Generated from reviews written in the last 12 months
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"The team at Crash Champions were absolutely amazing. From the communication every step of the way to the quality of work they did in repairing ..." Read more
"Our car looks fantastic and we couldnt be happier with the repairs. The paint job is beautiful."
"Great friendly staff . Our repairs were done very well and car looks like new! They kept informing us every step of the way too."
"It's good to see that crash champions is still the best for customer service and quality by far"
"Excellent service, i feel the team went above and beyond at every opportunity. Will definitely strongly recommend Crash Champions ..." Read more
"... team! The service was top notch from the get go, my car was done more than a week early, and I LOVE that they installed my rear sensors themselves. Thank ..." Read more
"Excellent service and the work was completed in less than half the expected time."
"Nice job. They were finished with repairs ahead of schedule."
"... me informed throughout the entire process, and the car was ready at least four days ahead of the original estimated completion date. Highly recommend!" Read more
"It was a week earlier then the original given time"
"Excellent work, communication top notch and love the texts I received with the process of my truck."
"We were updated on every step and were never left wondering what was going on."
"... job on my car from start to finish. Not only did they text three or four times during the week giving updates, they were very courteous even when I called and ..." Read more
"... more than satisfied with their work. They have been extremely communicative, ultra professional and quite frankly, heads and shoulders above any other repair facility ..." Read more
"Good and timely communication - repair completed in reasonable time - end result looks as good as new! Great job!"

My Experience

Tommy took very good care of us. He kept us informed of the status of the repair every few days. And was quick to help with a minor adjustment 2 days after we picked up the vehicle.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fantastic!!

My Experience

This shop did a fantastic job and in a timely manner as well. Will definitely be coming back

Likely to Recommend

Repair Quality

They did a great job on my audi. Will definitely be coming back to them

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was given the car with 10 miles range due to which I had to charge at a station with level 2 due to which had a full stressful situation

Likely to Recommend

Repair Quality

Work was good but only giving me 5 miles range on my EV was not a great experience

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m satisfied with the results, good and fast service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The car is driving great, and the paint job and new parts make the vehicle look better than it has in the last decade. You can’t tell where the new parts begin because the blending is so well done.

Customer Service

The teams communication at crash champs was exceptional. They kept me up to speed and updated through the entire process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Great experience. Thank you

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Nice, smooth and process and repair. Thank you Joy and Mark.

My Experience

Best experience I have ever had with a body shop. People are great and work was excellent.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Friendly staff, fast service, lots of updates, great results.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you very much

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The truck was completed quickly. The team kept me very informed and I would recommend them to anyone needing there vehicle worked on.

My Experience

Very easy. Throughout the process I was kept up to date on the progress My car was done prior to promised date.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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