Crash Champions #0121 Allen

4.9 (4,429reviews)
98%
6813 K. Avenue,  Plano,  TX  75074

In operation 12 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (4,429)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The team earned high marks for proactive and transparent communication, including daily text updates that kept customers informed at every stage. Timeliness was frequently highlighted, with numerous vehicles completed ahead of schedule. Staff professionalism, friendliness, and genuine care for customers were recurring themes. A few customers noted areas for improvement directly from their feedback, including more consistent communication on delays, accurate upfront repair timelines, and ensuring all repair details such as alignment and minor touch-ups are fully completed before vehicle return.
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"If I could rate it higher than 10 I would. The repairs made the back of the vehicle look like brand new. Very impressed with the professionalism of the repairs ..." Read more
"Very professional and courteous. The quality of the repair was outstanding."
"... experience was outstanding from start to finish. The quality of the work was top-notch—my vehicle looks great. The staff was amazing as well: friendly, professional, ..." Read more
"Absolutely thrilled with the service, and my car looks absolutely like new! FANTASTIC! The entire crew from desk to workshop were amazing!!!! ..." Read more
"... communication was clear, timely, and reassuring. They did a great job on the car it came back looking fantastic. What stood out most was the level of care and attention ..." Read more
"I am so happy to get it 2 days early"
"Hello, our work was done well and ready ahead of schedule. Thank you!"
"... throughout the entire process. Started right away and finished major repairs in less than a week. So so happy with the results!" Read more
"Quoted 2 weeks but did not receive my truck until 3 weeks"
"My vehicle was ready by the updated finish date and time and was delivered to me with my gas tank filled ! ..." Read more
"The communication was excellent. I was kept up with the status of my vehicle. The staff was SO KIND, and I felt ..." Read more
"Very little updates was stringed along and then rushed the repair after the quoted date"
"Initially it was great. Also issue was fixed. However… The updates were not regular. The time took too long. The service level went down. ..." Read more

My Experience

Richard was a big help to me and my daughter! The work was fast and excellent!

Likely to Recommend

Repair Quality

Richard was absolutely great! He helped us out with our deductible as well and saved my mother and I a bit of grief! Job was good and timing was great as well. Thank you!

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very satisfied

Likely to Recommend

Para mi fue muy buena experiencing y mu satisfecho

Repair Quality

Very satisfied

Customer Service

Returned Clean

My Experience

Richard was sooo helpful. He updated me almost daily. He showed and explained to me what was done. My car came out beautiful.

Likely to Recommend

Repair Quality

My car looked good

Customer Service

RICHARD UPDATED ME WITH THE PROGRESS

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

The associate who helped me through this process was great.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

The repair quality is EXCELLENT, looks new again!

Customer Service

Richard provided outstanding, above and beyond, customer service! The others in the office I interacted with were friendly and helpful!

My Experience

Richard was great to work with.

Likely to Recommend

Repair Quality

Richard was amazing to work with.

Customer Service

My Experience

Bob and team did a great job and exceeded our expectations. Will use this location again

Likely to Recommend

Repair Quality

Bob and the team did not excellent job on our Lexus, they exceeded our expectations. Will definitely use them again.

Customer Service

Great service

Returned Clean

Likely to Recommend

Repair Quality

The repair work came out great! I’ve had my vehicle back for a few days and it’s running and operating perfectly! My car looks just as good as new!

Customer Service

I am 1000% satisfied with my customer service experience especially with communication about what was going on with my vehicle. And how the team was able to deliver my finished vehicle to my job. I was not expecting this level of service and I am so happy I chose to work with yall.

Likely to Recommend

Repair Quality

Richard did a great job. The paint job and the parts replaced were perfect. To top it off, I got my car back completely clean and washed. Excellent service!

Customer Service

My Experience

Richard was very helpful and detailed to assist me through the whole process. I have a very good experience with him. Thanks for him to make me feel repair a car can be so pleasant. Thank you!

Likely to Recommend

Richard is a great guy to deal with. This is a great experience for me.

Repair Quality

Richard has been very helpful and detailed for everything. I'm very satisfied with his service. Thanks again! 👍

Customer Service

Richard has been very helpful and detailed for everything. I'm very satisfied with his service. Thanks again! 👍

Likely to Recommend

Repair Quality

The car came back in great shape. The work was very high quality.

Customer Service

My Experience

Richard provided outstanding customer service from start to finish. He was professional, knowledgeable, and kept me informed throughout the entire repair process. He answered all of my questions with patience and made the entire experience stress-free. The repair quality was excellent, and my truck looks like new again. Richard truly went above and beyond to make sure everything was done right. He is a great asset to Crash Champions, and I highly recommend him. Thank you, Richard, for the exceptional service!

Likely to Recommend

Repair Quality

best service ever, exceptional skills on repair

Customer Service

Best of best

My Experience

Jerry was great communicator throughout the process. Our car came back super quick!

Likely to Recommend

Repair Quality

Customer Service

Courtesy all around. Updates provided throughout process

Returned Clean

Likely to Recommend

Repair Quality

Richard kept me informed about the progress of the repairs. When I showed him the bumper not tightly attached, he immediately said to bring the car back with one day notice so that he can lineup the mechanic to fix it right away. Thank you Richard.

Customer Service

When Richard took over the responsibility of overseeing of my car, things went very well.

My Experience

The staff was friendly and very responsive. I had a great experience

Likely to Recommend

Repair Quality

Great customer service

Customer Service

My Experience

Richard was phenomenal in his support of repairing my vehicle and getting it back to me. 10 out of 10 stars for Richard.

Likely to Recommend

Absolutely. Actually I will have my son take his truck in to get his bumper repainted.

Repair Quality

If I could rate it higher than 10 I would. The repairs made the back of the vehicle look like brand new. Very impressed with the professionalism of the repairs and in particular the paint job.

Customer Service

Very satisfied with the service I received from dropping off the vehicle to picking it up

My Experience

The communication was excellent. I was kept up with the status of my vehicle. The staff was SO KIND, and I felt comfortable asking questions. And most importantly, my car looks AMAZING!!! Service was top notch!!! I am beyond pleased!!!!

Likely to Recommend

I am so pleased!! I will definitely recommend them!

Repair Quality

Absolutely thrilled with the service, and my car looks absolutely like new! FANTASTIC! The entire crew from desk to workshop were amazing!!!! Great communication and so kind!!! I will highly recommend Crash Champions of Allen!!!!

Customer Service

Top notch!! I was so impressed!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

They did an exceptional job. Car looks good as new.