Payne & Sons Collision #1 Inc.

4.8 (1,197reviews)

96%

(214) 321-4362

12243 Shiloh Rd, Dallas, TX 75228

96%

See Photos

12243 Shiloh Rd
Dallas, TX 75228

Get Directions Website Email

Apply for Financing

Explore easy payment plans powered by Sunbit

Apply for Financing

About Payne & Sons Collision #1 Inc.

See Photos

12243 Shiloh Rd
Dallas, TX 75228

Get Directions Website Email

Apply for Financing

Established in 1983, Payne & Sons is a family owned shop that specializes in repairing vehicles to the vehicle manufacturers (OEM) standard using quality parts & approved repair methods. We have been awarded many OEM Certifications for our commitment to having the right tools, training, & equipment to repair each vehicle properly. We handle every aspect of collision repair from body & frame, to mechanical & recalibrations. Our customer service and commitment to quality ensure that each customer receives the best repair possible backed with a Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:00 am - 5:30 pm
Tue	7:00 am - 5:30 pm
Wed	7:00 am - 5:30 pm
Thu	7:00 am - 5:30 pm
Fri	7:00 am - 5:30 pm
Sat	9:00 am - 12:00 pm

* Holiday hours may differ.

Acura

Alfa Romeo

Cadillac CT6

Chrysler

Corvette C8

Dodge

Fiat

Ford

GM Electric Vehicles

Honda

I-Car

Jeep

Kia

Nissan

Ram

Rivian Passenger – R1T/R1S

Scion

Toyota

Call

Website

Reviews (1,197)

Sort By:
Newest
Rating

620 Customers Rated

5 Stars

45.1% Complete

(540)
4 Stars

3.8% Complete

(45)
3 Stars

1.5% Complete

(18)
2 Stars

0.3% Complete

(3)
1 Star

0.5% Complete

(6)
< 1 Star

0.7% Complete

(8)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for exceptional customer service, treating clients with professionalism, courtesy, and a family-like atmosphere. Communication stands out as a major strength, with customers appreciating being kept informed throughout the entire repair process via calls and updates. Many highlight the shop's proactive handling of insurance matters, reducing stress for customers. Timeliness is generally well-regarded, with several customers noting early or on-time completions. A few customers noted delays, though most attributed these to insurance company holdups rather than the shop itself. Minor quality concerns such as paint bubbles, small damages, and loose parts were mentioned by a small number of customers, reflecting areas where some felt improvement was needed.

Select to learn more

Service Quality
Communication

"... amazing results. My car looks brand new again! The quality of their work and level of customer service are unmatched. I highly recommend this shop to anyone looking for ..." Read more

"... the years and this shop by far was the best. Their communication, quality of the work and commitment was outstanding. I highlighted recommended Payne and Sons!" Read more

"Absolutely satisfied and wowed! They did such a great job on my car!"

"The finished work on my vehicle was pristine. I was happy with their work."

"Great customer focus. Good follow up. Work is flawless. Made it easy by working with closely with insurance to ensure care was properly repaired."

"100%. They were in constant communication with me regarding my vehicle and the status of repairs. SO appreciated!"

"That is what I like the most that they kept me informed throughout the whole process."

"Always friendly, polite and communicative."

"... throughout the years and this shop by far was the best. Their communication, quality of the work and commitment was outstanding. I highlighted recommended Payne and Sons!" Read more

Service Quality
Communication

Service Quality
Communication

"... amazing results. My car looks brand new again! The quality of their work and level of customer service are unmatched. I highly recommend this shop to anyone looking for ..." Read more

"... the years and this shop by far was the best. Their communication, quality of the work and commitment was outstanding. I highlighted recommended Payne and Sons!" Read more

"Absolutely satisfied and wowed! They did such a great job on my car!"

"The finished work on my vehicle was pristine. I was happy with their work."

"Great customer focus. Good follow up. Work is flawless. Made it easy by working with closely with insurance to ensure care was properly repaired."

"100%. They were in constant communication with me regarding my vehicle and the status of repairs. SO appreciated!"

"That is what I like the most that they kept me informed throughout the whole process."

"Always friendly, polite and communicative."

"... throughout the years and this shop by far was the best. Their communication, quality of the work and commitment was outstanding. I highlighted recommended Payne and Sons!" Read more

Sharon (Toyota owner) reviewed 8/3/26

Edin (Honda owner) reviewed 8/3/26

Bill was awesome!

Again, Bill was great

Kevin (Toyota owner) reviewed 7/30/26

ALWAYS! Best body shop around!

Ron (Toyota owner) reviewed 7/29/26

Anonymous (Ford owner) reviewed 7/29/26

Truck looks great

Ivan did a great communicating.

Allison (Mini owner) reviewed 7/27/26

Amazing job!!!! Love this place and guys always keep you updated .

Edward (Toyota owner) reviewed 7/9/26

Elrick (Kia owner) reviewed 7/7/26

Joel (RAM owner) reviewed 7/6/26

It was so closed in getting the vehicle ready.

Very happy with the information we were given.

Michael (Nissan owner) reviewed 7/3/26

best ever

Jan (Toyota owner) reviewed 6/24/26

I was on a tight time line for repairs to be completed and Payne and Sons made it happen. Loved the results.

Very personable

Monica (Toyota owner) reviewed 6/23/26

I like the work done but A piece of the window tint on my car's back window was ripped off

Angela (Honda owner) reviewed 6/22/26

Shirley (Kia owner) reviewed 6/10/26

The Service I received at Payne and Son is great. That’s always great work done there at that company when I need something major done to my car I take it there at Payne and Son collision. Great work great service.

Audrea (Toyota owner) reviewed 6/8/26

Payne and Sons is the only place I would recommend.

I am extremely satisfied with the work done on my vehicle. Big shout out to Ivan for helping me with this process.

Ivan took good care of me!!

Adalberto (Toyota owner) reviewed 6/8/26

Translated from Spanish by Carwise

Translate review to English

Translation unavailable. Please try again later.

Si lo recomendaría a alguien

Fue un excelente trabajo muy profesional

Profesinal

Jaime (GMC owner) reviewed 6/4/26

Really great service! Will be coming back if needed. They are very communicative and attentive to the customer needs and their job on my vehicle was excellent!

Robert (Toyota owner) reviewed 6/1/26

Kelly (Toyota owner) reviewed 5/21/26

Love the work and the follow through and up

Brenda (Kia owner) reviewed 5/21/26

Thank you Mr Ivan he was for me and he understood my problem he was very well to work with again Thank you payne and son

Top of reviews

Payne & Sons Collision #3 LLC

4.9 87 reviews
120 Prince Lane
Rockwall, TX 75087
The Painting Place Inc.
NOT RATED YET
1030 W. Lucas Rd
Allen, TX 75002

Elite Auto Werks - Garland

5.0 543 reviews
2518 W Kingsley Rd Ste 102
Garland, TX 75041
Legacy Auto Body Shop LLC

5.0 257 reviews
2636 National Circle
Garland, TX 75041
Best in Show Collision Repair

5.0 176 reviews
3533 W Miller Rd
Garland, TX 75041

view more shops in: Dallas | 75228

Oftentimes, an auto body shop will need to remove exterior parts from your vehicle in order to identify hidden structural damage below the surface. Doing this as part of the estimating process helps ensure you get the most accurate estimate.

Payne & Sons Collision #1 Inc.

Explore easy payment plans powered by Sunbit

About Payne & Sons Collision #1 Inc.

Reviews (1,197)

620 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean