Payne & Sons Collision #1 Inc.

4.9 (1,206reviews)

97%

(214) 321-4362

12243 Shiloh Rd, Dallas, TX 75228

97%

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12243 Shiloh Rd
Dallas, TX 75228

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About Payne & Sons Collision #1 Inc.

See Photos

12243 Shiloh Rd
Dallas, TX 75228

Get Directions Website Email

Apply for Financing

Established in 1983, Payne & Sons is a family owned shop that specializes in repairing vehicles to the vehicle manufacturers (OEM) standard using quality parts & approved repair methods. We have been awarded many OEM Certifications for our commitment to having the right tools, training, & equipment to repair each vehicle properly. We handle every aspect of collision repair from body & frame, to mechanical & recalibrations. Our customer service and commitment to quality ensure that each customer receives the best repair possible backed with a Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:00 am - 5:30 pm
Tue	7:00 am - 5:30 pm
Wed	7:00 am - 5:30 pm
Thu	7:00 am - 5:30 pm
Fri	7:00 am - 5:30 pm
Sat	9:00 am - 12:00 pm

* Holiday hours may differ.

Acura

Alfa Romeo

Cadillac CT6

Chrysler

Corvette C8

Dodge

Fiat

Ford

GM Basic

GM Electric Vehicles

Honda

I-Car

Jeep

Kia

Nissan

Ram

Rivian Passenger – R1T/R1S

Scion

Toyota

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Website

Reviews (1,206)

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629 Customers Rated

5 Stars

45.5% Complete

(549)
4 Stars

3.7% Complete

(45)
3 Stars

1.5% Complete

(18)
2 Stars

0.2% Complete

(3)
1 Star

0.5% Complete

(6)
< 1 Star

0.7% Complete

(8)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The level of customer service received widespread acclaim, with reviewers highlighting professionalism, friendliness, and a genuine commitment to customer care. Communication was a standout strength, as customers appreciated being kept informed throughout the repair process via calls, emails, and regular updates. Timeliness was generally well-received, though a few customers noted delays, often attributing them to insurance company holdups rather than the shop itself. Several customers also expressed pleasant surprise at receiving their vehicles cleaned inside and out. A small number of customers mentioned minor issues upon vehicle return, such as pre-existing damages or small imperfections, but noted these were promptly addressed. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.

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Service Quality
Communication

"... amazing results. My car looks brand new again! The quality of their work and level of customer service are unmatched. I highly recommend this shop to anyone looking for ..." Read more

"... the years and this shop by far was the best. Their communication, quality of the work and commitment was outstanding. I highlighted recommended Payne and Sons!" Read more

"Absolutely satisfied and wowed! They did such a great job on my car!"

"Great customer focus. Good follow up. Work is flawless. Made it easy by working with closely with insurance to ensure care was properly repaired."

"The finished work on my vehicle was pristine. I was happy with their work."

"100%. They were in constant communication with me regarding my vehicle and the status of repairs. SO appreciated!"

"Really great service! Will be coming back if needed. They are very communicative and attentive to the customer needs and their job on my vehicle was excellent!"

"Not as much communication during the first part , but throughout yes."

Service Quality
Communication

Service Quality
Communication