Toyota of Irving Inc.
In operation 58 years, 48 years at this location.
Here at Toyota of Irving Collision we specialize in all makes and are committed to excellence that shows. Why choose a Toyota Certified Collision Center for your repair needs? Faster repair completion to get you back on the road State-of-the-art repair equipment to ensure quality repair work.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Repair was done as expected. I wish there was better communication ( front desk) and also the inside of the car was not cleaned I discover stains on the side and roof inside the car. Disappointed since I bought the car brand new nd been maintaining it and keep it clean.
Customer Service - 2.5/5.0 -
Not repetitive. Felt awkward for along basic repair questions.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Kevin Klander provided excellent service throughout the repair process. He communicated clearly, kept me informed of the repair status, and was always professional and courteous. The vehicle was completed and delivered on time as promised, and the entire experience was smooth and well organized. I appreciate his attention to detail and commitment to customer satisfaction.
Repair Quality - 5.0/5.0 -
Kevin Klander provided excellent service throughout the repair process. He communicated clearly, kept me informed of the repair status, and was always professional and courteous. The vehicle was completed and delivered on time as promised, and the entire experience was smooth and well organized. I appreciate his attention to detail and commitment to customer satisfaction.
Customer Service - 5.0/5.0 -
Kevin Klander provided excellent service throughout the repair process. He communicated clearly, kept me informed of the repair status, and was always professional and courteous. The vehicle was completed and delivered on time as promised, and the entire experience was smooth and well organized. I appreciate his attention to detail and commitment to customer satisfaction.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional, quick, informative & very helpful!
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was done perfectly!
Customer Service - 5.0/5.0 -
They communicated effectively and gave me timely updates
Likely to Recommend - 0.5/5.0 -
I wouldn’t recommend anybody to Toyota yall services are terrible I would tell them your better off taking the bus or getting a cash car Honestly Toyota services are god awful please don’t come here anybody that’s look for a Car STAY AWAY FROM TOYOTA
Repair Quality - 0.5/5.0 -
Terrible service tried to charge me $21k went somewhere else they tryna charge me $8k! Now how is that possible Toyota??? Terrible TERRIBLY customer service and support
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
1- They put the wrong step on the truck. The new step has bolts bolting the steps to the step bar. 2 The paint has swirl marks. 3- I had a maintenance message on the dash, I put on the intake paperwork to fix it, it was not fixed.
Likely to Recommend - 5.0/5.0 -
10 out of 10. Labor is not cheap, but you GET what you pay for. The workers are worth every penny and MORE.
Repair Quality - 5.0/5.0 -
Kevin was fantastic, prompt service. Life can feel hectic when you're a victim in car damages you did not create, my car now looks even better than before i took it in! Bravo team.
Customer Service - 5.0/5.0 -
The girls answering the phones were always kind, respectful and a pleasure to speak with. Please take care of them!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
took a little longer than I wanted, but the results were perfect.
Customer Service - 5.0/5.0 -
they kept me updated all the time
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My Service Agent was a great resource and provider of meeting every need I had. He understood the situation and was extremely sensitive to it. Then provided me with a level of service that will definitely have me reach back to him personally for all our future needs.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Didn't show enough initiative in communication. We always had to call. Instead of them calling us
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The paint was peeling on the bumper that was replaced less than a year ago. Toyota of Irving quickly got on it and fixed the issue.
Customer Service - 4.5/5.0 -
I called to tell them the issue, but the receptionist was not understanding that they completed repairs on my vehicle less than a year ago, and the paint was now peeling on the part that was repaired. I dropped the vehicle off, but never received a call indicating that they had started working on it and when it would be completed. I had to call them.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bernard kept me completely informed! He was on top of everything. The same with Miguel! The work was exceptional !!!!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car was fixed and looks just like new. I got frequent updates on the progress of my car.