Toyota of Kingsport Collision Center

My Experience - 0.0/5.0 -

I was very pleased with Katie’s communication. She truthfully made it easier to know exactly what was happening. I understand the process of supplemental pieces and waiting for insurance approval; however, if insurance hasn’t responded after days, let the customer know! That can be handled much much better and speed the process up. The final work product was great and vehicle was cleaned thoroughly. The time it took, though, could have been faster. Again, thank you to Katie. She’s an asset to you in being a liaison.

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 4.5/5.0 -

Toyota collision called me and said my car was ready to be picked up, upon inspection, yhe car was not ready AT ALL! I showed them the bumper was not properly aligned on the sides and when the hatch closed, it hit the bumper. They said I could leave it or bring it back the next day, I told there was NO WAY I'm leaving with that car. They called the next day and upon inspecting it again, the car looked good. Everything was aligned and the bumper was set at the proper height. Glad I was there instead of just sending my daughter to pick her car up!!

Customer Service - 4.5/5.0

Likely to Recommend - 1.0/5.0

Repair Quality - 2.5/5.0

Customer Service - 2.5/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 0.5/5.0 -

I was given so many different reasons of why my car wasn't ready that it became comical. I was told on a Friday afternoon at around 3:00 that the parts were not there they were on a 1-2 wk backorder. Then on that Monday morning, around 10 am, I get a call saying my car will be ready on that Tuesday. Then I was told that my car was in calibration, then the next call in buffing, then I was told the clips that hold the bumper on were not the correct ones. I was then told my car would be ready on the next day. My rental car ended and Toyota said that they would take care of the days I would've been charged for, which was nice, however, my car sat over there for 3 weeks us being told it was in the paint bay????? When in fact the week I went to pick it up was the only partial week they worked on it. Very disappointing, unprofessional, unreliable ( calls were supposed to be returned and some never were, I would need to call them to get the updates. My insurance adjuster was no help at all!!! I was the one doing all the calling and trying to find out what was going on with my car. He said he did call about the rental car trying to get Liberty Mutual to pay and he said they told him no. I asked him I wish he would have let me know, something, He never called me once my car was over at Toyota except 1 time regarding the rental status before I had known my car wasn't going to be ready within the 30 days. Very disappointing in FB, to the point I am checking other prices on insurance. I was not even at fault with this car accident and yet I was the once advocating for my self.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 2.5/5.0 -

Unsure as not pleased with the glue/adhesive left on the car. Multiple requests for an oil change to be done as well and it was not done. Also, when I went to pick up the car, the woman who waited on me was never informed it was ready. They were very disorganized during pick up.

Repair Quality - 4.0/5.0 -

Glue or some kind of adhesive left on the driver’s door- thought at first they were scratches

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent service and excellent people skills!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

As far as I know, everything is great. I was called out of town and a niece and nephew picked it up for me. I’m still in CA. But they felt everything was good. If you need my exact opinion I will need to let you know after I return home. I will say it seemed to take a long while for the repair, but I was nor in need of the car anyway.

Customer Service - 5.0/5.0 -

Very helpful and willing to work with me and keep me informed.

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 3.0/5.0 -

Electrical issues with door locks after repairs!!

Customer Service - 4.0/5.0 -

Did not call back when they said they would with info

My Experience - 0.0/5.0 -

It took over 6 weeks for my repair to be completed. The communication was terrible. Now I find out my battery is fried after getting it home.

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

Satisfied with the repair (so far). Unsatisfied with how long it took, communication and them killing my battery and charging it up long enough to get me home. It has been dead since.

Customer Service - 2.0/5.0

My Experience - 5.0/5.0 -

Great help by Shelly at front desk. Came out with good results, beautiful.

Likely to Recommend - 5.0/5.0 -

when a shop works to satisfy the customer like TOK did, who can complain?

Repair Quality - 5.0/5.0 -

Great results; and great service attention by Shelley at the front desk.

Customer Service - 5.0/5.0 -

best I've experienced with Shelley's help and attention.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excellent 👌

My Experience - 5.0/5.0 -

I was completely satisfied with the work done on my venza.