Toyota of Kingsport Collision Center
In operation 3 years.
We are the only Toyota and Lexus Certified Collision Center within 100 miles. We are operating under new ownership and management as of September 2023. We also specialize in automotive collision repairs for most major brands. Our sales, service and parts departments are available for all of your automotive needs. We also have a on-site rental program for your convenience as well as on-site glass installation. We are excited to be an extension of the Toyota/Lexus family.
- Free Estimates
- Insurance Company Assistance
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
TOK Collision center was excellent. Everyone did an excellent job of communicating and keeping me updated. A special thanks to Shelly who went above and beyond to make sure I was well taken care of. Much appreciation to everyone for all their help. Highly recommend TOK Collision Center.
My Experience - 0.0/5.0 -
It took longer than expected and we seemed to get conflicting updates on the progress. However, we are very pleased with the outcome and the employees at the front desk were very friendly and courteous.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My vehicle is repaired but the process getting it repaired was horrible.
Customer Service - 0.5/5.0 -
No communication unless I called them for an update. They had my vehicle for 3 weeks before ordering the parts and when I called and asked if it would be done that week they didn’t even realize that they had my car that long and then ordered the parts. This also caused my rental car to run out of time.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
You can’t tell there was any body damage after ther repair was made.
My Experience - 5.0/5.0 -
Staff did an excellent job of keeping me informed and went above and beyond my expectations. The repair was excellent. If I ever have the misfortune of needing body work in the future, I will use TKCC again
My Experience - 5.0/5.0 -
Repairs took a long time 2 months. I figure most of that was State Farm dragging their feet. If there is anyway to have kept me more informed about any delays maybe I could have speed State Farm up.
My Experience - 5.0/5.0 -
The work quality was great and the staff were also. My repair was a factory paint warranty job and my truck looks very nice. I appreciated the communication during the process as well. Thanks!!
My Experience - 5.0/5.0 -
Thanks for all the accommodations with the loaner vehicle so I didn’t have to miss work to pick up my vehicle. Everything looks nice and the staff was very kind and helpful.
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
The gap between the good and fender can still be seen
Customer Service - 0.5/5.0 -
They had the car past the rental car date. I had called them about this and they said they would call me back after they found out if Toyota was going to continue to pay for the rental car. They never called me after several attempts to contact them, they finally answered and said yes they were covering the rental car. I would have liked to of been called back to insure they where paying, because if they where not I needed to return it.
My Experience - 5.0/5.0 -
Much appreciated to everyone that had a part in repairing the 2021 Toyota Tacoma. She looks good as new. Thanks !!
My Experience - 5.0/5.0 -
They all did a good job. Jan Logsdon
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great
Customer Service - 5.0/5.0 -
Great ch. in staff.
My Experience - 0.0/5.0 -
Got a few issues with the repairs. In talks with the collision center to have the issues resolved.
My Experience - 0.0/5.0 -
Vehicle will be returned. To replace damaged parts that were remove that had not been damaged be the accident. Swirl marks are awful. New grill is not aligned with the vehicle
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am new customer to Kingsport Toyota Collision Center. My experience with the staff was excellent! They consistently provided the customer service desired! The repair work was awesome! Kudos to you all!