Tri City Collision Center, Inc.

4.9 (1,591reviews)
99%
2212 Eddie Williams Rd,  Johnson City,  TN  37601

Tri-City Collision Center, is a collision repair shop on the cutting edge of repair technology, always pushing forward to accomplish a quality repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (1,591)

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Great communication from Josh along the way!

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Very good work done in time frame expected. Communication through process is excellent.

Returned Clean

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Care was given to every detail

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They gave regular updates on the progress of the work.

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Still waiting on a front fender molding

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It looks amazing, like it never happened

Customer Service

Everyone I interacted with was very friendly and attentive.

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Awesome job, thanks

Customer Service

Communication sucks

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Returned Clean

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Couldn’t have been better!

Customer Service

Excellent!

Returned Clean

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I was surprised in a good way with the communication on updates and they met their tomeframe given.

Customer Service

They were easy to work with

Returned Clean

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Great job all around thanks

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Would recommend without reservation to everyone. Should I ever need a repair, this will be my go to place.

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Wonderful staff to deal with.

Customer Service

Returned Clean

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Repair Quality

I dropped my car off on the 3rd with an estimated repair time of 5 days. I was later informed that the repairs were on hold and they didn’t receive approval to begin work until the 8th. From there, I received several different updates. One week I was told it would be mid-week the following week due to needing paint. When I called on Tuesday, I was told it was still being painted and would be ready by Friday. On Friday, I was then told it had just come out of paint and still needed detailing. By Monday the 22nd, I was told there was an issue with the rim covers, which was eventually fixed, and I was finally able to pick up the car. Overall, the timeline kept changing and the repair took much longer than originally estimated. I’m also not sure why it took so many days just for paint and finishing work. On top of the delays, I noticed there were about 200 miles added to my vehicle during the time it was in their possession, which was very concerning.

Customer Service

Josh always answered the phone and tried to help

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Returned Clean