Tropical Collision

4.8 (398reviews)
96%
16295 NW 13th Avenue,  Miami,  FL  33169

In operation 40 years, 7 years at this location.

If your vehicle manufacture certified us and trusts us, you can to. Because we are Factory Certified and ICAR Gold Class, we have the tooling, equipment, and advanced training to repair your vehicle properly and safely! At Tropical Collision our team of certified collision technicians ensure you get the best quality repair available. From complex collision repairs to minor cosmetic touch-ups, we utilize the latest technology to ensure that your vehicle is restored to its pre-accident condition. Our brand-new State-of-the-Art facility is equipped with all the latest Aluminum repair technologies and Water based Refinishing products. We are experts in expediting your insurance claims and work with most insurance companies. We are a qualified Direct-Repair shop for most major insurance companies such as Allstate, State Farm, Farm Bureau, and United Auto.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Alfa Romeo
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
Genesis
GM
GM Electric Vehicles
Honda
Hyundai
I-Car
Infiniti
Jeep
Ram
Tesla

Reviews (398)

Likely to Recommend

Repair Quality

Everything looks amazing

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Small scratch was not fixed and had to get touch up before I left. Staff was nice. Then when I got home noticed rear seat wasn’t installed correctly and came off entirely. Had to get it reinstalled by Tesla.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

In these difficult times, Tropical Collision did their best to manage the time line and repair

Customer Service

Customer service was great with "T" and Gianna. They made a big difference with the first call! They were empathetic with the whole process the customer is going through.

Returned Clean

My Experience

Second time around and I am convinced Tropical Chevy Collison is the BEST at their specialty. The ladies at the front desk are professional and awesome customer service representatives. My car is always done in a timely manner. I am in love with my car therefore inspecting it very carefully, and each time I picked my car up I can't find a flaw in the work done. Job well done. I recommend them to anyone that can use their service.

Likely to Recommend

This is the second time that I have use the shop and I highly recommend them

Repair Quality

Customer Service was excellent and the service manager was always very polite, and very clear with explaining any delays of the repairs

Customer Service

Customer service was always very polite and patient with me calling in making my inquiries

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Had already referred my daughter there to repair her car

Repair Quality

Excellent Repair Work

Customer Service

10+++++ Jeff and the front office staff were superb! We are very grateful for their service and especially their kindness. Thank you all for a job well done!

Returned Clean

My Experience

Not satisfied at all. The repairs took too long, ( 3 1/2 months) to repair. The driver's seat is not the same one that was originally in the car. Also the repairs cost more than what I owe. Tropical should have notified State Farm and total out the car.

Likely to Recommend

Repair Quality

Took too long to repair.

Customer Service

No comment.

Returned Clean

My Experience

It was a great experience and your shop does excellent work and I will be referring my family members to come and get their car repaired if necessary and you're awesome

Likely to Recommend

Repair Quality

Your work was excellent I will indeed refer my family and friends to your shop

Customer Service

Everyone was professional and nice and respectful

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great customer service, very welcoming and friendly.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Excelente servicio , puntuales muy servicial la secretaría y mi carro quedó como nuevo !! Súper recomendado

Customer Service

Muy bueno

Returned Clean

Likely to Recommend

Maybe/maybe not.

Repair Quality

After getting the impression from multiple people that it would be quicker than expected, or that the repair was in the final stages, it still took much much longer. And then I got my car back with essentially all 4 tires way below acceptable pressure, almost flat.

Customer Service

Im sure the people I spoke with when I called we’re not at fault.

Returned Clean

Likely to Recommend

Repair Quality

The repair was ok, but the level of dirtiness inside the car is unacceptable.

Customer Service

Technician was non responsive and sloppy in cleaning even though I specifically asked for an area to be cleaned.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

5 because it took 10 days for such a small paint job and the shop only called me once when the car was ready, I had to call them every other day to find out if they were actually working on my car.

Customer Service

5 because it took 10 days for such a small paint job and the shop only called me once when the car was ready, I had to call them every other day to find out if they were actually working on my car.

Returned Clean

Likely to Recommend

Repair Quality

Repairs came out great.

Customer Service

Gianni and T were amazing.

Returned Clean

Likely to Recommend

Repair Quality

I pointed out to a small chip on the right side upper fender and I noticed the repair was over looked.

Customer Service

Returned Clean