CARSTAR Ace Sullins Paint & Body
Ace Sullins CARSTAR continues its legacy of quality and reliability, with Kyle Wharff leading the team as General Manager & COO. Originally founded in 1987, Ace Sullins CARSTAR has built a strong reputation for exceptional customer care and collaboration with all insurance companies, offering the CARSTAR five-year nationwide warranty. The team remains dedicated to setting the standard for outstanding customer service and attention to detail throughout the repair process. CARSTAR Auto Body Repair Experts is North America's largest multi-shop operator network of independently owned and operated collision repair facilities with more than 430 locations in 31 states and 10 Canadian provinces. CARSTAR stores deliver national scale, consistently high-quality vehicle repairs and the industry's highest customer satisfaction ratings. Most repairs are covered by a limited five-year nationwide warranty.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have recommended friends and family members
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent customer service skills
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Nasty behaviour from Management
Repair Quality - 0.5/5.0 -
I am submitting this complaint to document an unacceptable customer service interaction and several concerns I discovered when I picked up my vehicle from CARSTAR. When I arrived, I asked Dayanna Rodriguez where I should leave my Enterprise rental car. She responded, "Oh, we have a group chat." Because that did not answer my question, I asked whether there was a courtesy phone available to contact Enterprise. She pointed toward the coffee area. When I asked where the phone was, she explained that only Enterprise's telephone number was available. I then called Enterprise on my own phone to obtain instructions regarding the rental vehicle. While I was speaking with the Enterprise representative, Ms. Rodriguez repeatedly spoke loudly in the background, stating that she had already provided the information. Because I was trying to hear the representative, I motioned for her to be quiet. She then stated, "Stop yelling at me," even though I was still on the phone attempting to complete my conversation. Enterprise confirmed that I would not be charged if I left the rental vehicle in the CARSTAR parking lot. After ending the call, I asked Ms. Rodriguez whom she was speaking to. She responded that she was not going to allow me to yell at her. I replied that I would defend myself when I felt I was being treated disrespectfully. Another employee then intervened and assisted me. I asked to speak with the manager and requested Ms. Rodriguez's name. I was informed that Dayanna Rodriguez was the manager. I expressed concern that a manager would communicate with a customer in this manner. The employee then escorted me outside to my vehicle. After entering the vehicle, I immediately noticed several issues. My eyeglass case was missing. The center storage compartment appeared to have been cleaned out or emptied. Before service, the mileage was in the 101,000-mile range. When I received the vehicle, the mileage displayed was in the 103,000-mile range. I also noticed that the steering wheel felt unusually tight compared to how it operated before the vehicle was left at the facility. In addition, the mileage reset button appeared to have been activated or left on. These observations caused me concern regarding how my vehicle was handled while in CARSTAR's possession. I cannot independently determine exactly what occurred, and I am not presenting these concerns as proven conclusions. However, the missing personal property, emptied storage compartment, mileage discrepancy, change in steering feel, and activated reset button collectively warrant a prompt investigation. I am requesting a written explanation of the vehicle's mileage at check-in and release, copies of repair and inspection records, technician notes, road-test documentation, diagnostic records, photographs, and any vehicle-movement or key-control logs. I also request an investigation into the missing eyeglass case, an explanation regarding the steering condition and reset button, and preservation of any available surveillance footage involving my vehicle while it was on the property. Finally, I request a written response addressing the customer service interaction, the handling of my vehicle, the missing property, and the steps CARSTAR intends to take to resolve these concerns. Please preserve all relevant records and documentation during this review. Sincerely, Carolyn L. Khan
Customer Service - 0.5/5.0 -
I am submitting this complaint to document an unacceptable customer service interaction and several concerns I discovered when I picked up my vehicle from CARSTAR. When I arrived, I asked Dayanna Rodriguez where I should leave my Enterprise rental car. She responded, "Oh, we have a group chat." Because that did not answer my question, I asked whether there was a courtesy phone available to contact Enterprise. She pointed toward the coffee area. When I asked where the phone was, she explained that only Enterprise's telephone number was available. I then called Enterprise on my own phone to obtain instructions regarding the rental vehicle. While I was speaking with the Enterprise representative, Ms. Rodriguez repeatedly spoke loudly in the background, stating that she had already provided the information. Because I was trying to hear the representative, I motioned for her to be quiet. She then stated, "Stop yelling at me," even though I was still on the phone attempting to complete my conversation. Enterprise confirmed that I would not be charged if I left the rental vehicle in the CARSTAR parking lot. After ending the call, I asked Ms. Rodriguez whom she was speaking to. She responded that she was not going to allow me to yell at her. I replied that I would defend myself when I felt I was being treated disrespectfully. Another employee then intervened and assisted me. I asked to speak with the manager and requested Ms. Rodriguez's name. I was informed that Dayanna Rodriguez was the manager. I expressed concern that a manager would communicate with a customer in this manner. The employee then escorted me outside to my vehicle. After entering the vehicle, I immediately noticed several issues. My eyeglass case was missing. The center storage compartment appeared to have been cleaned out or emptied. Before service, the mileage was in the 101,000-mile range. When I received the vehicle, the mileage displayed was in the 103,000-mile range. I also noticed that the steering wheel felt unusually tight compared to how it operated before the vehicle was left at the facility. In addition, the mileage reset button appeared to have been activated or left on. These observations caused me concern regarding how my vehicle was handled while in CARSTAR's possession. I cannot independently determine exactly what occurred, and I am not presenting these concerns as proven conclusions. However, the missing personal property, emptied storage compartment, mileage discrepancy, change in steering feel, and activated reset button collectively warrant a prompt investigation. I am requesting a written explanation of the vehicle's mileage at check-in and release, copies of repair and inspection records, technician notes, road-test documentation, diagnostic records, photographs, and any vehicle-movement or key-control logs. I also request an investigation into the missing eyeglass case, an explanation regarding the steering condition and reset button, and preservation of any available surveillance footage involving my vehicle while it was on the property. Finally, I request a written response addressing the customer service interaction, the handling of my vehicle, the missing property, and the steps CARSTAR intends to take to resolve these concerns. Please preserve all relevant records and documentation during this review. Sincerely, Carolyn L. Khan
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Customer service was great. Kelvin and Dianna kept me updated with the completion of my repairs
Customer Service - 5.0/5.0 -
Kelvin and Dianna kept me updated
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far am very satisfied at the moment
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
good service
Customer Service - 5.0/5.0 -
good service
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The car looked like it had never been damaged and was working properly again
Customer Service - 5.0/5.0 -
The girl in the office was wonderfully nice (I’m sorry I can’t remember her name.) and CarStar kept me informed on what was going on.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.0/5.0 -
I’m very happy with the actual repairs . The paint match is really good as well. I just continue to find overspray on different parts of the car , and even the windshield has overspray .
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Its a pleasure to recommend, to, some body else
Repair Quality - 5.0/5.0 -
Well i just got my Car back 2 days ago, it looks Perfect 👌 so far, great Job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
Paint job can out beautiful!!!! Only thing is that the workers in assembly need to take their time. No rushing. Missing bolts and loose pieces. Door handle wasent connected. Roof molding was flapping in the wind. Front filler piece on rf fender was loose and missing bumper bolts
Customer Service - 5.0/5.0 -
Customer service very friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great and clean inside!
Customer Service - 5.0/5.0 -
Everyone was very helpful for any questions I had.