Turkey Pen, Inc.

4.9 (685reviews)
96%
217 E Lee St,  Marion,  VA  24354

In operation 56 years, 40 years at this location.

Collision Repairs & Mechanical Repairs

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (685)

Likely to Recommend

Repair Quality

Great service

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Repair Quality

Everything seems to be real good, I haven’t had a chance to drive it at night yet.

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Repair Quality

Nice job

Customer Service

Nice

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Repair Quality

Excellent workmanship on their vehicle or my vehicle and I’m sure if it’s on my vehicle it should be with all vehicles they take to repair

Customer Service

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Repair Quality

Super helpful and fast

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Repair Quality

It looks beautiful

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Repair Quality

Overall quality was outstanding.

Customer Service

Very receptive and attentive to my needs

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Sorry but that's the truth. If my experiences centered around the one guy in the office, then yes. But otherwise it's a big no.

Repair Quality

Customer Service

The man in the office who assisted me was very professional and nice. The lady who helped me was rude every time I spoke with her in person and that was on multiple occasions. Her initial behavior toward me set a tone for my whole experience there, which overall wasn't good if I am honest. She was short and condescending and wouldn't even hold the door for me when I was carrying my stuff out. The rental company they encouraged me to use provided very poor customer service as well. My rental was missing a hubcap and the engine light came on while I was still driving the rental. And though they were good to offer a replacement I have a tight schedule and at the time I had to go switch it out, the turkey pen was closed for lunch. It was inconvenient and a cop followed me home one afternoon if that gives you any idea regarding the quality of the car. The company made excuses about it. And I had to drive the car for nearly 10 days. Which means my insurance paid for that, and I paid for that. And I might not qualify for another rental now if something else happened to the car. The length of time it took to repair was also excessive for the damage. I understood they ordered parts that ended up being defective but they scheduled the repair at their convenience so I just assumed they'd be done sooner. I had to call for updates as well. They failed to notify me that was the case until I contacted them.

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Likely to Recommend

I will be using Turkey Pen for any future repairs.

Repair Quality

Excellent work by the professional staff, with clear communication that kept me well-informed on the timeline and progress.

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Repair Quality

Fast work and great communication

Customer Service